RAMP Limited Avis 

Paid £450 for an wheel and alloy plan. The car I bought it for had to go as wasn't right. Only had the policy 7 weeks, so rang up and asked for any possibility of it being moved to another car. I said I could take the new car to one of their garages to check the wheels to make sure they were OK first. Just got standard replies on the phone and on emails saying that sorry we cant do anything as its against my terms and conditions. Not helpful at all and lost a lot of money on this policy. Asjed for a goodwill gesture and told no, said i would pay any admin fees told no, askes if anything at all coild be done, just a big fat no. Surely in this day and age someone could change a policy over but no, just seem like another money grabbing insurance firm who wont help with a genuine issue.

I was so pleased with the quick speed and efficiency of dealing with the request, the customer service agent moved quickly to get me in touch with the repairer.
This is good quality of service.thanks RAMP.

Always find them to be very helpful and efficient

I made my first tyre replacement claim today. I have been to an approved garage but the staff wasn’t quite sure. I then called the service hot line since I’m not familiar with the procedure. Luckily, staff are helpful and they guided me through it. I’m able to replace a damaged tyre in the end.

However, all the procedures have to be done by e-mail. Therefore you’ll have to expect delays between replies and allow times for the pictures/documents to send through. It took me 2 hours to complete the whole thing.

Very helpful with sorting out my problem

Jags was very helpful and professional. He listened carefully and answered my questions politely. He was very efficient and it only took a few minutes for him to book me a service in a location I chose. Felt really impressed with Jags friendly, efficient and professional customer service.

Immediate response to my query. I’m delighted!

I was very happy with the service provided by Aleena. She booked my appointment swiftly and kept me thoroughly informed about the entire process. Her professionalism and clear communication made everything smooth and hassle-free. Highly recommended!

Very quick, informative replies. Sorted query very quickly. Fantastic

Went well, quick & easy

Excellent service, friendly, polite and efficient.

Very prompt and clear instructions given regarding my car claim.

I contacted Ellie Bloomfield and was given a time and date for her to inspect the vehicle right away.
On the day of the inspection there was no nonsense she got right down and agreed what needed to be done, It was explained what happens next and that is exactly what happened.

Absolutely amazing service provided by chloe throughout with the cosmetic repair and tyre replacement process.
Most effective and surely a 5 star Service !

Chloe was really helpful and was able to get my claim sorted without any hassles.

Needed to check when the service was due under cinch care. Call handler was helpful in getting the information and booking the service straight away..

I expected delays and a lot of paperwork but instead a photo of the damage was taken straight away, the process explained and I was on my way within minutes. The two ladies I dealt with were polite, helpful and charming. Couldn't ask for a better service.

So far the process booking in a maintenance visit has gone extremely well and smoothly. RAMP have been very quick with their responses.
I now look forward to the car being repaired by their approved agent.

My sons car has needed work twice and the total cost was £1500. Ramp contacted Halfords for photos etc but the guy from Halfords told me that Ramp were really annoying him as they demanded more and more info . Ramp said they wouldn’t pay for the repairs as my son didn’t have it serviced last year . Halfords told Ramp that infact my son had had it serviced but Ramp then made up a new excuse and blamed all repairs on wear and tare . My son rang Hippo who was his lease company and they told him they do not use Ramp anymore because they to use his words ‘Blame everything on wear and tare ‘ The guy from Halfords told me that he had spoken to his boss and they have agreed not to do anymore work for this shambles of a company . They refused to pay for Broken brake pipes, wheel cylinder and many more things too . Ramp want the car user to take it to an expensive garage of their choice but then do not pay . Please avoid the scammers. The guy at Halfords informed me that even though maintenance car companies do ask for photos and info etc Ramp took it to a new level . My son has an orange light on in his car at the moment and is unsure what to do as he is convinced this scamming company will duck their responsibilities again . To all at Ramp ‘ HANG YOUR HEAD IN SHAME.

I spoke to Chloe at Ramp and she was extremely helpful and knowledgable and sorted out my problem quickly and professionally.