Rap Industries Avis 

164
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Looks like a very good product for the money. The display boards are simple to put together and light enough to carry into any exhibition. The carry bag is very handy for carrying.

Noté 5 sur 5 étoiles

We were making our office more COVID secure and whilst we already had enough social distancing in place, we decided to take it a step further and install full length perspex screens. Ordering was simp... Voir plus

Noté 5 sur 5 étoiles

I rang and spoke to Vicky - very helpful and advised me on exactly what I wanted/needed. We completed the paperwork and settled the invoice. Delivery was scheduled for Monday 28th Se... Voir plus

Noté 5 sur 5 étoiles

We ordered the screens to protect children in a busy school dining room during these difficult times (COVID 19). They provided a secure barrier with the upper half being clear for vision. They are... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de bureau
  2. aussi dans
  3. Fabricant
  4. Magasin d'articles promotionnels

Écrit par l'entreprise

In 1967 Roy Payn started selling office furniture in the West End of London and soon found that manufacturers were not flexible in supplying his customers needs, so he started manufacturing and repairing furniture to meet these needs. Rap Industries Limited is a family run business and has been established since 1975. We are UK manufacturers of portable exhibition equipment from our premises in Cambridgeshire, our products are designed by our in-house design department suitable for all office and exhibition solutions. Rap Industries Limited in-house printing services gives Rap the ability provide you with both high customer service and quality from enquiry to delivery. High quality vinyl, lamination and inks are used on all pop up displays. Accessories to enhance your pop up display include display lighting, portable display cases and graphic display counters. The premises is a modern 22000 sq ft freehold property on a 1 acre site and using modern computerised manufacturing methods enable goods to be manufactured and delivered to your door within a couple of days. Rap Industries Limited are known for our high quality products and service, that makes are customers use us time and time again. With the piece of mind that they are getting a high level of service at a very competitive prices.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

164 avis

5 étoiles
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1 étoile

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4,7

Tous les avis

(164)

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Noté 5 sur 5 étoiles

Brilliant quality products and first class service

I needed a partition screen for my new office and chose Rap Industries because they had a wide choice of types and sizes. Once I had chosen the one I wanted I paid for it and placed my order online. I later had an email telling me due to covid-19 the manufacturers couldn’t fulfil my order until late February and suggested a similar screen that would meet my delivery schedule. Satisfied with the alternative I changed my order and paid the extra. Once my order was taken I was given a delivery date, then the day it was dispatched I got a delivery time. I must admit I was amazed how well the screen was packaged to protect it from being damaged during transportation. I am very impressed with the screen itself, wonderful quality. Not only that, every stage of dealing with this company was a joy, I would definitely recommend them for both quality and service.

15 janvier 2021
Noté 3 sur 5 étoiles

Totally unnecessary problems caused by delivery - beware

The product seems fine but the system of delivery is completely unnecessary and if I had known the problems it would have caused i would not have ordered it. The partition is heavy but I, of 62 years, was able to quite easily to carry it up two flights of stairs on my own. Yet you consider it to require a pallet tower construction. The extremely unhelpful "jobs worth" driver insisted on dropping this pallet construction on the pavement outside my office and I had to beg to borrow a drill and extension lead to take it all apart. Thankfully the business centre were reasonable about disposing of it. If I had ordered 10 then yes a pallet might be appropriate but this was not. I damaged some of my clothing dealing with it and need to pay for disposal of this unnecessary. Completely over the top. Won't buy from you again or recommend,

14 décembre 2020
Logo de Rap Industries

Réponse de Rap Industries

Thank you for your feedback. We're sorry to hear that you've had issues with the delivery that has affected your experience with us. However we have used a pallet delivery service for many years as a reliable and secure delivery method to ensure that they arrive in perfect condition. We have previously shipped singular screens in boxes but these have arrived damaged and therefore only provide a pallet delivery service for all screening.

Noté 5 sur 5 étoiles

Quality product

I ordered a Silver framed - half clear acrylic and half sapphire blue screen (MHV1800/1600) and have to say this is a quality product. What surprised me was the effort taken to package it upright on a pallet so as to avoid damage. Well done Rap Industries.

27 novembre 2020
Noté 5 sur 5 étoiles

Great service and product ...

Really like the quality of the product and very pleased with the value for money. I have to praise the excellent response to one of the items being wrong, with no fuss and speedy replacement. Mistakes happen and if all companies acted like this, life would be a whole lot easier. Recommend them!

12 novembre 2020
Noté 2 sur 5 étoiles

£102 delivery for two 160x90 cm screens

Would I use them again - NO
Would I recommend them - NO
I purchased two 160X90cm screens for my home office. Firstly the colours on the website configurator were not available due to "COVID" so instead of a dark sandy colour I had a choice of startling bright ones once contacted after making and paying for the order. The nearest was bright Tele-tubbie orange so I went with that. When the delivery arrived the two screens were in a four foot cubed chipboard box protruding from the top. The driver said that he could put the delivery on the pavement outside my terraced house only and not take away the chipboard box. Bear in mind that I had paid £36 initially for delivery but this didn't include taking the packing away. In the end I had to pay an additional £66 to have the packaging removed ! I feel ripped off.

Now for the response from Rap Industries "Blah, blah, COVID, blah, blah, TERMS & CONDITIONS, blah, blah all out customers are important"

8 novembre 2020
Logo de Rap Industries

Réponse de Rap Industries

Thank you for your feedback. As mentioned in your review under the Terms and Conditions on our website it does state that all screening is delivered on a pallet (to guarantee they arrive in good condition) and that the pallet is the customer's responsibility to dispose of. It also states that should you require Rap Industries Limited to collect the pallet after delivery, to please contact us for a price prior to ordering. If you'd like to discuss further please email us at sales@rapind.com.

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