Fantastic service when I had pre sale technical queries. I ordered the Elite Kit System underfloor heating mat, and Rayotec were super helpful when I had to return one of mats which was surplus to my... Voir plus
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Lisez les avis des autres
Fantastic service from Rayotec. I have bought at least 22 different size foils from either direct or suggested by me and bought by family and friends. Easy to install with full instructions and extrem... Voir plus
I ordered an underfloor heating kit (sticky mat) along with insulation tiles. The items ordered arrived the next day. The fitting instructions weren't brilliant but there was enough information (alon... Voir plus
L'entreprise a répondu
Fitted to summerhouse that we’ve converted to a garden room/office under the carpet and it’s transformed how the building feels. Floors in these buildings are always cold so to get the heat where it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de chauffage
- Magasin de materiaux de construction
- Fournisseur de matériaux de construction
- Fournisseur de chauffage
- Magasin de rénovation
- Société d'énergie solaire
À propos de Rayotec
Écrit par l'entreprise
Rayotec Ltd is a family run business based in Sunbury-On-Thames, in Middlesex. With over 3 decades of experience in the field of renewable energies & underfloor heating. Established in 1987, we are a MCS government accredited company and have won multiple awards for our contribution to the industry.
At Rayotec we understand that it is difficult to decide which company is the most trustworthy and technically able which is why we have joined the “Which Trusted Traders” scheme. It gives our customers peace of mind and it has also given us the confidence that what we are doing is right.
We specialise in Photovoltaic Solar Panels, Solar Thermal panels, Solar Maintenance and Servicing as well as Hot water and Electric Underfloor Heating.
If you are having issues with your solar system one of our expert engineers can come and assess system, identify the problem and resolve any issue quickly and efficiently to ensure that your system is back to full working order as quickly as possible. All of our call outs include up to 1 hour of labour and we can resolve many problems within this period.
For any Underfloor heating needs, we can provide Warm Water and Electric underfloor heating products to all over the UK.
We also offer an installation service for Electric underfloor heating and our experienced team of fitters are always able to help with your project regardless of size. Solar Maintenance Electric Underfloor Heating Water Underfloor Heating Contact Us
Coordonnées de contact
Unit 5 Trade City Sunbury, Brooklands Close , TW16 7FD, Sunbury-on-Thames, Royaume-Uni
- 01932 393615
- info@rayotec.com
- www.rayotec.com
4,7
Excellent
204 avis
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Réponse de Rayotec
Thank you for your review Jeannie, I'm glad you are happy with the items and I hope you get to enjoy the benefits of the heating during this cold patch we are having. If you need anything from us please do not hesitate to contact us and we will be happy to help.
Réponse de Rayotec
Thank you for your review Ken. I'm sorry you had to experience the loss of the parcel with DHL but im glad we were able to get it all resolved for you quickly. If there is ever anything you need from us we will be happy to help you again.
Great advice and amazing service
Great advice and amazing service - thanks guys! Definitely coming back to you when we take on our next project of our bathroom. Thank you for all your help!
5 décembre 2022
Réponse de Rayotec
Thank you for your lovely review Mairi, its great to know you were happy with the service and will be coming back to us for future projects. As soon as you are ready we will be here to help.
Underfloor heating installed in a day
Easy to order and very helpful to work out what was required from dimensions given . Order received within 24hrs, easy to install and works perfectly .
7 novembre 2022
Réponse de Rayotec
Thank you for your review John, Im glad you found the system easy to work with and your installation went well. If you ever need anything from us please do not hesitate to contact us and we will be happy to help.
The product appears to be fine - Poor service
The product appears to be fine. Sadly the choice of courier DHL was bad I waited for 24 days for my the second half of my order to come. Communication is poor. I had no response back from the team at Rayotec. I ended up sourcing a similar product-insulation board from another company to be able to get on with my project. I now sit out of pocket with insulation boards that finally arrived?- Spend your money with another company.
15 décembre 2022
Réponse de Rayotec
Thank you for your review, we are sorry to hear that you didn’t have a fantastic experience with DHL and that there were delays to your delivery. Having looked into It I can see that your order was sent out just before Christmas during the postal strikes which unfortunately caused issues with some depots delivering items. I can see from the notes on the system that you spoke with two different employees or Rayotec who did chase DHL for you prior to our Christmas closure so I feel it is unfair to say that you had no response from us.
Im glad you were able to source the materials you needed in order to get your project progressed however you have never contacted us in regards to getting the materials returned so we were not aware that you required this. We would still be happy to accept the items back so if you would like to contact us to arrange a suitable date for us to collect the items we can make sure that you are not left out of pocket.
We look forward to hearing from you and being able to help you resolve this soon.
10/10 would rayotec again
Customer service was great, every time I called with a question they took the time to talk the product though and what I needed. (I think I spoke to Faris a few times, he was really great).
The product was delivered really quickly, installation was straightforward. Overall great product and great service!
10 janvier 2023
Réponse de Rayotec
Thank you for your lovely review Charlotte, its brilliant to hear that Faris was able to help you get the right system and ill be sure to let him know he's doing a great job.
If you ever need anything at all please do not hesitate to contact us again and we will be happy to help.
Réponse de Rayotec
Thank you very much for your review Ken, im glad we were able to help you with your project. If there is ever anything you need please do not hesitate to contact us again.
Excellent customer service provided…
Excellent customer service provided before purchase.Good quality product
6 janvier 2023
Réponse de Rayotec
Thank you so much for your kind review Stuart. if you ever need anything in the future we will be happy to help you again.
Rayotec is the best
I used Rayotec when my Solar panel meter stopped working.
I called Rayotec, they were very professional and arranged for the engineer to visit my house.
The engineer was polite and explained exactly what was wrong with my system, turned out the Invertor had stopped working, he had a replacement in his van but unfortunately it was faulty but he returned the following week and replaced it.
Can’t fault the engineer, he was amazing, the work was completed quickly and with no mess.
A job well done,
Thank you Rayotec, I would certainly recommend Rayotec.
Regards Barbara Denbeigh
26 août 2022
Avis spontané
Réponse de Rayotec
Dear Barbara,
Thank you for your fantastic review. I am so glad we were able to assist you in getting your system fixed in a timely manor so you can get back to enjoying the benefits of your solar panels.
We always love hearing about the great work our engineers do, so thank you very much for your feedback.
If you ever need anything else in the future please do not hesitate to contact us.
We purchased a property with solar…
We purchased a property with solar panels installed by this company. We contacted them as we had issues with our hot water systems as the property had been vacant for over 6 months. I was told the system in the house heats hot water but is due a service. Having no understanding of the system or solar systems we agreed. I took a days leave engineer arrived and stated ‘I remember this install the gaps to tight in the Eve’s I can’t do the job out weekend guy who’s smaller needs to do it’ 5 minutes on site!!!! Another engineer came a week or so later at £600 charge plus 2 days holiday lost .. Months later I find so paperwork that the system has monitoring equipment. Call rayotech they inform me I have 2 systems and need another call out to fix the monitoring system and check the panels. Engineers turns up 5 minutes informs me a cable between the two battery’s is unplugged and the monitoring system cannot be set up by him and I need to contact Solax the system manufacturer. Another days holiday and a £240 call out.
28 janvier 2022
Avis spontané
Réponse de Rayotec
Dear Mr Smith
I’m sorry that you feel this way regarding the service given to you by Rayotec.
Unfortunately, for your initial callout, the first engineer was unable to do the works as the working space was very tight. We obviously didn’t charge you for this visit and apologised for the inconvenience. Thankfully the second engineer, who visited on Saturday (which we hope would not disrupt your work commitments), was able to complete all the works successfully and fitted a filling point in an accessible location to make future servicing much easier.
We assume you were happy with our works as a few months later you contacted us again regarding a separate solar PV system. We emailed you our callout rate which you accepted. Our engineer electrically tested your system and found that it was working well. However he did find that the data cable for the monitoring was disconnected. After reconnecting the cable he still couldn’t login as your system was still registered to the previous owner. He told you to contact the manufacturer to get this changed. I understand that the manufacturers have not replied to you but that is not Rayotec’s fault.
You have written that we could have told you this over the phone but it was only by thoroughly examining your system did our engineer find out that the data cable was disconnected.
In light of your complaint, we have given additional training to our bookings team to better explain the potential difficulties of getting monitoring systems back up and running to clients.
Very good communication
Very good to deal with these guys.
Prompt delivery.
Goods arrived safe and secure.
Good communication 👍
30 décembre 2021
Avis spontané
Réponse de Rayotec
Thank you for your review. Its always a pleasure to know everything went smoothly with your transaction and should you ever need us in the future we will be happy to help you again.
Underfloor heating in Town house
We have just installed underfloor heating with Raytec and have found the company to be competitive in costs, but more importantly the team, Faris and James were suberb in coming to evaluate the premises, explaining how the system would work in both the carpeted floor as well as LVT flooring. We found them both very helpful, patient and accomodating us. We would be very happy to reccomend this company.
8 septembre 2021
Avis spontané
Réponse de Rayotec
Thank you for your lovely review Barakat. James and Faris both strive to give fantastic customer service so it is very reassuring to know that what they do is appreciated.
If you ever need anything else in the future please do not hesitate to contact us and we will be happy to help you again.
A Company that is using Covid as a…
A Company that is using Covid as a excuse for failing to show - so many companies now using covid as a excuse for poor customer care - We was due an appointment and changed hopsital dates twice first time they failed to fix the issue so they made an appointment to come back and now at short notice had appointment cancelled mid morning then the company want to add us to the end of there bookings instead of shifting others - the enginner told us he had upset stomach and the company was unware and then starting saying they have sent him for a covid test.
13 avril 2021
Avis spontané
Réponse de Rayotec
Dear Mr Jones,
We are sorry that you felt that Covid 19 was used as an excuse for not attending your property however at the time the issue happened the government still had strict isolation rules in place and because of this our engineer had to stay isolated.
We can assure you that Covid was never used as an excuse to not do the work because we didnt want to as it was also very inconvienent for us to have one of our engineers out of commission while waiting to recover from the virus.
Thankfully now the restrictions have been lifted so this would no longer be an issue however we will still strive to ensure the safety of our engineers and our customers with utmost importance.
Brilliant Product and Company
Brilliant from start to finish. The guys at Rayotec were knowledgeable, helpful and I so pleased we choose them. They were really understanding when we threw the instructions out and sent new ones no problem at all. The instructions were clear and the electric underfloor heating easy to lay and use. We had an electrician do the electric work but laid the mats ourself. It has transformed what was a cold,room. The price was good and the reviews of the product lived up to their 5 stars. All round a great company to deal with and quality product.
4 février 2021
Avis spontané
Réponse de Rayotec
Thank you very much for your kind review. We always aim to help our customers as much as possible and i'm glad we were able to help your cold room feel much nicer to be in.
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