Re:amaze Avis 53

Ik kreeg een goedkope plastic ventilator opgestuurd onder het mom van airconditioning voor 89.- euro’s. Zoiets zou ik never nooit doen laat staan kopen. Het zijn oplichters! Niets kopen van dit bedrijf!

Had no idea that purchase was from China, especially given that re:amaze promotes itself as JONES LONDON.
Delivery time excessive and returns unreliable due to 'customs' system. Company has written to advise that a return will likely be unsuccessful due to customs restrictions and time to process.

Purchased from Zolani. Never received the goods, and received very strange responses whenever I followed up. They eventually asked for my identify document number which was not necessary. Complete and utter scam

Materiaal is van Shein, dus zooi en wil je ruilen dan moet je fors extra bijbetalen. Trap er niet in.

I have been their client, for 1 month, because simply I just couldn't cope with the bugs and level of support that is absolutely below any standards.

Now, I asked if they could please email me my 1 month invoice, for I have paid for the 1 month service, and they said (I quote):

"We do not hang on to documents and user information for more than 2 days once the account has been canceled"

So, they have a license to steal, not only from me, but from their own government :)

Keep up the GREAT work guys! :)))

Schlechte Ware, schlechter Service, ich würde da nichts mehr kaufen. Trotz xfachem Mailkontakt und mehrfachem Zahlungsversprechen wurde der Betrag nicht gutgeschrieben. FINGER WEG!!

The tool used to work ok, however, recently there have been a lot of problems with it. The social media integrations have been failing in several ways over the past couple of months.

1. Instagram comments, Instagram DMs, Facebook comments, Messenger messages, Facebook Ad comments all have bugs on Reamaze. The connections just don't work, messages don't come through, and constant error messages appear about the integrations. It happened a couple of months ago, now it's happening again yet they're still charging us in full. It's actually costing us to use this tool as we need to manually go through all the social media tools ourselves - Reamaze isn't functioning anymore.

2. The Facebook Ads integration has another bug where - when it's actually working - only SOME of your adverts will actually get recognised by Reamaze. We have some ads that just stopped being recognised by Reamaze around 3 months ago and we found that there are hundreds of spam comments all over them because they stopped appearing in Reamaze for no reason at all. Very unreliable.

3. Also, their customer support used to be ok but recently has been between passive-aggressive to rude. You'll be explaining the issue from your side and their agent will just copy/paste the exact same canned reply back to you that ignores what you've been saying.

So far we've requested refunds from the service. This review will stay here until they resolve their issues with charging us for a faulty service. If refunds aren't processed we'll be reaching out to our bank to dispute the charges as the promised service just hasn't been provided.

Great app, really does help us to manage our email system amongst our team - we wouldn't be without it. Support is also very helpful. The cost is somewhat pricey however, hence why I have given them 4 stars.. if the price was more reasonable it would be an easy 5 stars.

Good value for money! Has some cool features and it's easy to get all your main channels in one place for your customer support team.

Amazing value for money,
I can't believe how many features you get access to, simply with their starter plan.
We tried Zendesk and Freshdesk before and all the useful features were extra add-ons, but with Re-Amaze everything is included in their started plan, with no hidden costs or paid add-ons, keep up the good work!! 🙌

I was conned by Ateli for goods never received. Any emails are responded to with fatuous platitudes and no action.
They just want your money; ignore and avoid, you'll save a lot of heartache.

High quality, affordable software with a deep feature set. Saved my company lots of time with customer service. Integrates reasonably well with other common services like RingCentral.