REMUS UOMO Avis 55

As an old person that struggles with technology imagine how happy i was to see an old school phone number on my Remus invoice.what surprised me even more that with one ring the phone was picked up buy a wonderfur representative called Fiona Who guided me throw the returns process with ease and dun with joy and clearly a love for her job.Go Fiona Thank you so much.D jones

We recently got married in Tuscany, and the suit shopping prior to shopping at Remus was a nightmare.

The staff from Remus helped us a great deal, sorting correct sizing and styles. I will 100% be ordering again.

Once again, thank you so much. Keep it up!

I ordered a suit online for an interview.
I live quite rurally, so I got in touch with Remus Uomo as I needed to be sure the suit arrived promptly. They upgraded the delivery to premium and the suit arrived in time. The fit was exactly as described online. The online team were helpful, and had it not been for their assistance my rural living would have caused the suit to arrive late.
While the interview was not a success, the suit and the team at Remus did their part.
Thank you for the excellent service.

I purchased a pair of trousers on the 3rd of April, and it’s been just a month since the purchase. I only wore them once, and after just one wash, the stitching came apart, which clearly shows the material is of very poor quality.

Excellent customer service. I contacted Remus to see if I could get replacement buttons for a jacket and they were able to help me. Thanks for all your help Fiona.

Got a knitted polo for my boyfriend and he absolutely loves it. The quality is unreal! Free delivery and returns is a great plus too for this brand.

I've shopped in this locale several times, while the stock has decreased in quantity over the last few years, I've always had a most helpful and pleasant time with the staff. My thanks to them for their help and advice over the years.

I’ve just purchased a beautiful well made overcoat from Remus Uomo and I am really pleased with the quality.
Fast free delivery and well packaged and some nice little touches. All in all excellent.

As per my last review, I mentioned I knew I would had to use the return / refund process as I had ordered items in additional sizes / styles. It was again, pain free. The new items came in record time even though I had selected standard delivery. The returns process was easy to follow and money has been refunded for the returned items already. Thank you

Clothes are decent but terrible customer service. Have been waiting for weeks to return an item with next to no response from their customer service.

Brilliant customer service. I recently bought a backpack where the zip unfortunately broke upon first use. Refund and replacement was seamless and faultless by Remus Uomo. Thank you

Really good formal clothes for younger and slim men.. their winter jackets are the best.. their shirts could be better if they were made with elastin

On Friday 8th March I purchased a few birthday gifts for my husband paid for express delivery. Remus promptly took the money out my bank account then took a week to deliver my goods only because I complained and chased them . At this point I have missed my husbands birthday. I called Customer service spoke to a very pleasant lady, who said she would call me back. She did not call back but did email me . She despatched my goods and I have just received them . I asked her to credit the express delivery charge and look to offer me a goodwill based on the bad service . I am being credited the deliver charge but NO GOODWILL . I will not buy from them again based on the experience I have had ...a simple small gesture would have been enough to appease me ....how they have misread their customers satisfaction..

Having purchased over the past few years gift vouchers at Christmas at our Belfast Remus store we believe they have worked a treat and planned our return .We returned this year to our our store in Belfast to repeat the process only to be told after our purchase that Remus no longer supplied gift vouchers and that a receipt in one of their fancy non imbossed envelopes would have to suffice.If Remus really can’t be bothered in taking any effort to supply a basic gift voucher at this time of year then neither can I ...will not return if you can’t get the basics right..