Restorganic Avis 5

I purchased two pillows from this company. I initially ordered the Toddler pillow, then changed my order to a different pillow. I contacted the company several times regarding a return and refund, but I never received any response to my emails. The lack of communication is very frustrating and makes it impossible to resolve any issues. Based on my experience, the customer service is not reliable. I attempted to resolve this directly with the company before leaving this review and no respond

i purchased their two pillow bundle with extra covers after pending several months researching organic material pillows to replace my old pillow. I emailed asking about sizing before i placed the order as i have all standard sized pillow cases and wanted to make sure that their pillows would fit as they dont have their sizing listed as Standard, Queen or King like most companies do. They confirmed that their pillows fit standard sized pillow cases, and that i should be able to fit them in my existing pillow cases. i did some more research, and ultimately decided to buy two pillows for my self and my partner. i bought the mid loft for me, and the high loft for him. When the order was placed, there was an ETA on the shipping date that showed it would be delivered in 5 days.
After a week, i still had not received the tracking # so i reached out to ask if they had the tracking information. They advised they did not, as it had not even been shipped. The product was on back order, and they were waiting for their inventory. They didnt bother to send me an email prior to mi inquiry, which i felt was not good customer service. fast forward some time, and i get a tracking notificiation, the parcel is delivered, i take the pillows home, we try them out... and on first impression i loced the mid loft pillow for my self. It was soft, and fluffy which was nice at first. the high loft pillow was very high, and caused my partner to have pain within the first hour . He ended up switching back to his old pillow right away. we asked Rest organic if we could swap the high loft for a low loft as they have a 90 day return policy .. and they snt me a link to process an exchange.

I liked how mine felt, so i slept with it for a few more days. After waking up in severe pain, and with a migraine with aura for 4 or 5 days in a row, i decided to bring the pillow to my chiropractor. He advised this pillow isnt supportive, and it was way too soft.
I reached back out to Rest organic to tell them of this new update, and that the pillow was lovely but sadly was casuing me alot of pain, causing my migraines to come up, and that my vision was blurred from the constant aura ( i had a pinched nerve) . Since i reached out to the company 6 days ago, they have ignored all my emails and will not reply back to my request for a refund. Their policy states that all purchases are elligible for up to three exchanges, or a refund but they dont seem to keen to honor the request for a refund. All in all, i feel scammed and will be calling my credit card company to file a chargeback. BUYER BEWARE. their return policy means nothing. they wont honor it.

Such a great natural organic pillow! I didn't know what I was missing. Such a dream to sleep on compared to my poly memory foam. Feels even better knowing I'm not breathing in toxins as I sleep at night. Just ordered my boyfriend one since he was so jealous!

I ordered 2 pillows. One for my husband and one for me. His was a mid loft and mine a low.
I loved mine right away - especially the fact it’s a natural fibre.
My husband found his a little too high so after trying for a few weeks he decided to return it for a low loft.
The exchange process was SO easy thanks to the excellent customer service team. I was having trouble with the returns portal and they went above and beyond to ensure I was satisfied. 5 stars without a doubt!

I recently purchased the Contour Organic Latex Pillow and I’m extremely impressed with every aspect of it. From the moment I opened the package, I could tell this was a premium product. The fact that both the pillow and the packaging are 100% biodegradable is a huge bonus and shows genuine commitment to sustainability.

The pillow itself is incredibly comfortable. The medium-soft density provides great support without feeling too firm, and the contour shape has really helped improve my neck and head alignment while sleeping. I’ve noticed less stiffness in the morning and a much more comfortable night’s sleep overall