Lydia! What a woman, what an amazing asset to the company! You are genuinely the nicest person ever! Your customer service, is just second to none! You made me feel at ease even when I was crying do... Voir plus
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Nasty, verbally and physically aggressive. Threatening, both physically and verbally. Their employee got out of his car, heading towards me, and only stopped when he realized I was filming him. H... Voir plus
If I could rate my experience less than 1 star I would. Where do I start with the rude, overbearing, demanding and know it all behaviour from this company. They have never given opportunity... Voir plus
A representative left a poorly written letter demanding money for an account which has nothing what ever to do with us. When we sort information from Richburns they refused to tell us from whom the... Voir plus
2,0
Bas
27 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Breach of regulations
Arrived at my door while I was unavailable. Shared confidential and sensitive information with another occupant of the house (a mentally ill individual) then proceeded to say - in front of a child - that if I couldn't pay, they'd have my cat! It may have been in jest, but overall a very distressing encounter.
8 mai 2024
Avis spontané
Letter received from them
Letter received from them. So, my partner rang first, no answer. I rang the next day, no answer. Both of us left voicemails. A few days later, I try again, manage to get through only to be answered with 'who's this?'. Not great is it? I'm genuinely wanting to pay what I owe but dealing with them is making me not want to pay them.
1 mai 2024
Avis spontané
No body answers the phone or email
No body answers the phone or email. Iv been calling for two days now.
10 avril 2024
Avis spontané
They don't pick up the phone
Demand that you get into contact..for them not to answer the phone.
Been trying to get through all day. Even requested a call back which was never received.
I don't understand how it takes hours waiting for the phone to be picked up. This is stressful enough..
2 avril 2024
Avis spontané
Been trying to call them for 2 days
Been trying to call them for 2 days, never answer, tried to use the call back and never get a call back. You can't run a debt recovery and say you need to call if you cannot actually speak to anyone. People have to work and can't spend their whole day calling, why have you not got a way to actually contact you?
26 mars 2024
Avis spontané
Phone lines were all down
On calling them yesterday afternoon, the phone line went immediately to a recorded message "The office is undergoing emergency procedures at present and we are unable to take your call. Please call back later" then the line went dead. What sort of badly run organisation -- dependent on its phone lines -- has such "emergency procedures" that shuts down all phone lines? The phone lines are critical for members of the public to get through to resolve debts.
15 février 2024
Avis spontané
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