Richer Sounds - Bournemouth Avis 

1 602
TrustScore 5 sur 5

4,9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

  • 545 Christchurch Road, BH1 4AH, Bournemouth, Royaume-Uni

  • 0333 900 0058

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 602)

24 651 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good experience as always

Good experience as always. Good knowledge from your staff, very helpful.
I will return at a later date.

9 février 2026
Logo de Richer Sounds - Bournemouth

Réponse de Richer Sounds - Bournemouth

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Popped in to the local store as moral…

Popped in to the local store as moral support for a friend and made the most of asking one of the RS team about a specific item. The advice and options given resulted in a purchase, plus as a treat, we managed to get a showing of the opening sequence of the F1 movie in the demo room, very nice. Great service and a great team at the store.

7 février 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

These guys really know their stuff

These guys really know their stuff. Was given a HiFi for a present and needed some speakers. Really helpful and great price (£100 off as a VIP member). Not in stock but they ordered them and they arrived next day. Fantastic service.

13 février 2026
Avis spontané
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Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Noté 3 sur 5 étoiles

YOUR PURCHASE MAY NOT BE DELIVERD TO YOU HOME

Polite young man very helpful quick service .When it came to delivering my TV not so good .It was not sent to my home as expected but to a pickup point.as I am over 80years old this was not easy, maybe I could have been told this at the start. I was surprised to be given a telephone number of someone if I needed my T V set up which Idid so far I have not been able to contact anyone at the given number

2 février 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Noté 5 sur 5 étoiles

The advice I was given was expert

The advice I was given was expert, friendly and helpful

3 février 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Richer Sounds staff are courteous

Richer Sounds staff are courteous, efficient and helpful, a refreshing contrast to much of the care-less online retail world. They were swift to resolve any problem - in my case a delivery issue outside RS control hence my return for another purchase. I am delighted with the product. Happy to recommend them. (Tele sales purchase.)

1 février 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Dan at RS Bournemouth is worth his…

Dan at RS Bournemouth is worth his weight in gold. Bought a brilliant Panasonic tele from him and he really helped in us making a great choice. Highly recommend RS for all your home entertainment needs.

7 août 2025
Logo de Richer Sounds - Bournemouth

Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great experience

Oscar made my purchase easy and straightforward with advice that wasn’t bias towards how much money I was going to spend. I like how the advise isn’t pro one brand that choice was was left to me decide. Great around customer service. Many thanks.

31 janvier 2026
Logo de Richer Sounds - Bournemouth

Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Absolutely first class as always.

Absolutely first class as always.
Great staff ( Bournemouth ).
Wouldn't go anywhere else for TVs and Hi Fi's.

25 janvier 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent service throughout

Dealt with Oscar. Really easy transaction, Excellent service throughout. Many Thanks

30 janvier 2026
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Réponse de Richer Sounds - Bournemouth

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

After sales service

One of the best things is the after sales service.special thanks to a first class manager Dan for his first class service setting up my hi fisystem

29 janvier 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Buying a new TV

Lewis gave us plenty of time and shared his extensive knowledge enabling us to come to what we think was a sensible decision in buying a new TV. He gave us the facts and let us come to our decision. A good salesman in our opinion

28 janvier 2026
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Réponse de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Helpful unbiased advice.

Helpful unbiased advice from Lewis in your Bournemouth branch. Ordered the Audio-Technica AT-LP5X. Delivered very quickly using DPD, so I could track the 1 hour delivery slot and plan my day, without having to stay in. Turntable sounds great with lots of output options. So easy to connect to my Naim Mu-so.

28 janvier 2026
Logo de Richer Sounds - Bournemouth

Réponse de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

The level of customer service (Dan at…

The level of customer service (Dan at the Bournemouth shop) has been truly outstanding. If only other retailers were as good! Thank you 😊

27 janvier 2026
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Réponse de Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Great service and price

I initially spoke to Aaron on the phone who was helpful and clearly experienced. I then visited the shop and Dan helped me with my order, he was efficient, friendly and helpful. The deal on the two TV’s I purchased was great, far better than the competition. I would definitely recommend this shop and company.

21 janvier 2026
Logo de Richer Sounds - Bournemouth

Réponse de Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

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