The Brighton shop representative was knowledgeable on tv’s and guided me through selection. Having brought items there before I was given an extra £50 off the 75 inch tv, plus the added bonus of a six... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The Brighton shop representative was knowledgeable on tv’s and guided me through selection. Having brought items there before I was given an extra £50 off the 75 inch tv, plus the added bonus of a six... Voir plus
L'entreprise a répondu
I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly . Toby explained everything to me clearly so that I could make a suitable choice on the best prod... Voir plus
L'entreprise a répondu
Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Voir plus
L'entreprise a répondu
Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Voir plus
L'entreprise a répondu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
54 London Road, BN1 4JE, Bridhton, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great prices and brilliant staff. Nothing is too much trouble. I think they are the best in the business.

Réponse de Richer Sounds - Brighton
A very quick and helpful staff and they know what they are talking about.

Réponse de Richer Sounds - Brighton
Jay listened to what we wanted, how we watched tv and then recommended a couple of sets. Then described the benefits of each. Once we had decided, Jay arranged installation. Everything went smoothly and we felt that we were being dealt with by professionals

Réponse de Richer Sounds - Brighton
Started as phone call, great informative staff who were keen to try and help me, easy website with good display of information. Quick and easy delivery with trusted courier, product worked flawlessly. Can’t test their refund/return policy as am happy with product but have confidence it would have gone well!

Réponse de Richer Sounds - Brighton
Simple and straightforward to deal with. Provided a cheaper cost than a competitor. Fast delivery. All in all a great customer experience.

Réponse de Richer Sounds - Brighton
Great service , updated my sound system and they sorted me out with top stuff at a great price

Réponse de Richer Sounds - Brighton
Wish I’d found these guys earlier
All the members of staff I dealt with were lovely. Tv great too and good price. It will be my go to for all entertainment products from now on

Réponse de Richer Sounds - Brighton
Knowledgeable staff solving my
viewing and audio problems

Réponse de Richer Sounds - Brighton
Always use Richer Sounds
Customer Service second to none
Dealt with my broken television problem
Swiftly new tv arrived within 48 hours

Réponse de Richer Sounds - Brighton
Customer service is second to no other shop.
Charlie from you Brighton Branch deserves a pay rise, nothing is too much trouble for him.

Réponse de Richer Sounds - Brighton
Great service and very friendly and knowledgeable staff.

Réponse de Richer Sounds - Brighton
Helpful team. They know their stuff. Recommend to anyone buying audio equipment.

Réponse de Richer Sounds - Brighton
I love Richer Sounds. The staff are knowledgable, patient and lovely, they price match, you're supporting the high street by shopping there, and crucially they sell great products. No reason to look anywhere else.

Réponse de Richer Sounds - Brighton
We went into the London Rd Brighton branch, knowing we wanted a turntable but not knowing much else.
The staff were all very helpful and knowledgable, and gave us lots of useful advice without pressuring us to buy anything. When we had found what we wanted, they ordered it in to the store and it was ready to collect a couple of days later.

Réponse de Richer Sounds - Brighton
We bought a record player and amp from Richer Sounds for my son. OMG it’s so amazing and I did t go for the best model. So happy. The customer service is just amazing. They speak to you like a real person and not through tec geek terms. So I could understand :)

Réponse de Richer Sounds - Brighton

Réponse de Richer Sounds - Brighton
Bough projector from Richer Sounds Brighton. Staff helpful in finding the right item for me. When I got it home, it transpired that it did not suit my requirements. They sourced a more suitable alternative, ordered it into store and seamlessly swapped my item for the item that better suited my requirements. Extremely helpful. 

Réponse de Richer Sounds - Brighton
Excellent service! My 3 year old tv stopped working properly, so they arranged for it to be fixed, and due to the waiting time for parts needed, offered me a very fair price of credit to put towards a new tv, should I want that option.
Ordered a new ( even bigger tv) with no problems, and had it delivered the very next day.
The 6 year warranty is an absolute godsend.
Wouldn't purchase a tv from anyone else.
The sales advisor (Jay?- apologies if I got that wrong) was excellent . THANKS FOR A GREAT SERVICE GUYS😁😁

Réponse de Richer Sounds - Brighton
Absolutely fantastic service from the Brighton crew.
Extremely helpful and knowledgeable.
I can’t recommend them enough Rosie and Nick were superb.
I would recommend anyone to drop In the area for a chat.
I’ll definitely be back again soon.

Réponse de Richer Sounds - Brighton
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.