Richer Sounds - Brighton Avis 

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

Very professional and helpful happy to help thank you

Excellent service. Very helpful and knowledgeable staff.

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

Neil, was helpful and provided the information via required to make my purchase

I intended to buy a blue tooth receiver. However, I wad asked for details of my intended use of the product. Based on my answers I was advised to buy a Wi-Fi streamer. The recommended product is excellent and fits my needs perfectly. The richer sounds team were amazing. Thank you so much.

Very happy with CS, we always go straight to Richer sounds whenever we need to purchase any entertainment equipment, price point and choice always excellent and after sales service is as good

Excellent info and advice from Nick in store, gave us a good recommendation, and we are thrilled with our purchase

As usual, RS B’ton represents the best AV retail customer experience around. Their professionalism, expert knowledge and advice, and tremendous patience are the best… bar none! Thank you.

Box arrived a day before it was due to arrive .. Unpacked and set the box to play. In less than 1 hour it was up and running. Picture quality better than Freeview on my 5year old set. Lots of Apps and Live TV to watch. Well worth the money. Buy.

Charlie in Brighton gave us lots of useful advice and suggestions, even as we changed our parameters. We were on a tight budget and he helped get the most for our money by checking with other stores and finding us a great deal. Next day delivery also really helped us out.

The transaction was easy - including the price match. I would commend Jay (at Brighton) for his promptness and efficiency sorting my purchase.

Friendly knowledgable staff, who listened to what I wanted and gave me honest advice.

Made a purchase via the tele sales, was a wonderful experience. Service is second to none and I can vouch for the tv guarantee they offer.

Not an ideal resolution but, that's the way it is these days. Not Richer Sounds fault I hasten to add, but Sony? After seeing the extraordinary amount of broken Sony headphones, model WH-1000XM5 that are all over the internet, it seems that it is a manufacturing issue.
For me, I will never buy Sony kit again. Bose replaced my earbuds in a heartbeat, no fuss, no nonsense replacement, customer service how it should be done. Sony make it as hard as possible to return faulty items, so much so that you give up trying to jump through all the hoops that they put in your way.

Friendly welcome, thoughtful advice and every effort made to ensure I got what I wanted and stayed within my budget. Really can’t fault the staff here - every time I come in for something (a starter separate system for my daughter, a present for my wife) I’m greeted like a long-lost friend and feel like I’m the centre of the turning world. Can’t recommend highly enough.

Good service from item info ,delivery provider option, and follow up service