Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... Voir plus
L'entreprise a répondu
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Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... Voir plus
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I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Voir plus
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Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
54 London Road, BN1 4JE, Bridhton, Royaume-Uni
- 0333 900 0039
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Exemplary Service.
Jay at brighton was exemplary in his handling of every part of the service I got.
I told him on more than one occasion how impressed I have always been with the service from Richer Sounds and that I continue to be so.
16 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good atmosphere
Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.
16 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Got the right new amp thanks to Richer Sounds
Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.
16 mars 2026
Réponse de Richer Sounds - Brighton
Thank you for your wonderful feedback
Réponse de Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Returning customer
I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.
14 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Great staff and good prices
Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.
14 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
From the initial call to purchasing
From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit
14 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service
I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.
11 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
great custermer service.Charlie was very helpful thank you very…
Charlie was very helpful thank you very much.
11 mars 2026
Réponse de Richer Sounds - Brighton
Thank you for your 5 star review!
Very few companies deal in cassette…
Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.
10 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!
We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Outstanding service
Outstanding service. I cant remember the man's name, but super helpful and friendly.
8 mars 2026
Réponse de Richer Sounds - Brighton
Thank you for your wonderful feedback
Richer sound service was great.
Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.
9 mars 2026
Réponse de Richer Sounds - Brighton
Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..
https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items
If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great overall customer experience
Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone
8 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Fantastic
Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.
7 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick efficient delivery to store and…
Quick efficient delivery to store and collect. Friendly staff
6 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpfull
5 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Excellent advice and service
2 mars 2026
Réponse de Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The place for TV and Hi Fi
If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.
6 mai 2025
Réponse de Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
The team are brilliant
The team are brilliant. Notable experience. They go the extra mile to help you out.
6 mars 2026
Avis spontané
Réponse de Richer Sounds - Brighton
Thank you for your 5 star review!
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