Richer Sounds - Bristol Avis 

2 712
TrustScore 5 sur 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and class... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experiences with Richer Sounds at the BRISTOL BRANCH (I have been buying all my HI-Fi,TV,s and all my entertainment equipment from them since 1973) and as always been nothing but all round excelle... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I dealt with Noah on this occasion and he was brillant. You always get superb advice ,help and support from the Richers colleagues , world class service always. I have been shopping with them for 42... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(2 712)

23 773 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service from Bristol branch

Excellent service from the Bristol branch!

Although the TV wasn’t in stock, it was delivered to my home within a few days!

2 mars 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

DEFINITELY THE ONLY PLACE TO SHOP FOR YOUR HI-FI AND ALL YOUR ENTERTAINMENT DEVICES

My experiences with Richer Sounds at the BRISTOL BRANCH (I have been buying all my HI-Fi,TV,s and all my entertainment equipment from them since 1973) and as always been nothing but all round excellent, by that I mean there Prices, cannot be beaten the service is Second to None, as for the Staff you won’t find a better team anywhere for their friendliness, knowledge, politeness, helpfulness service nothing is too much trouble for the team. I think 10 Stars are more appropriate than 5 Stars and more.
If you are looking to purchase your Hi-Fi, TV or any entertainment devices RICHER SOUNDS is the perfect and only place to purchase from. Keep up the excellent Service at RICHER SOUNDS BRISTOL.

2 juillet 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Noté 4 sur 5 étoiles

Delivery drivers need to be more…

Delivery drivers need to be more careful, (two separate occasions) but apart from that very happy. I’ll just go to store to get my next speakers

19 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for taking the time to leave us your feedback, although apologies you had difficulties with delivery which we'll review with the separate couriers used.

The Customer Experience team

Noté 5 sur 5 étoiles

Purchasing a surround sound system

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had purchased a complete surround sound system, although I had spent a little more than I expected, the sound was astonishing and I'm more than pleased with it.
I have previously brought equipment from Richer Sounds and I have never been disappointed, I would always recommend them.
Thank you

30 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Staff are always helpful

Staff are always helpful, knowledgeable and great people to communicate with.

30 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Easy to order

Easy to order, click and collect. Staff are always friendly and helpful.

29 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Good service

Good service, competitive price, excellent delivery and courtesy call.
TV is fab.

22 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Arcam A25 - Excellent amplifier and excellent service!

Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and classier than my old amp and the on board DAC is a step up compared to my Wiim Ultra, vinyl also sounds lovely through the new amp. The service from Jonathon was top notch, not only did he sort a very quick dispatch, he also offered the amp at a very competitive price and the follow up call to see if I was happy with my purchase was a nice touch also. Excellent as always from the Richer Sounds team.

26 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Joe was excellent.

Joe was excellent.
Bought just what we needed with our VIP discount, an amplifier for my colleague and a very nice new technics direct drive turntable.
Excellent service, and excellent price.

25 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I dealt with Noah on this occasion and…

I dealt with Noah on this occasion and he was brillant. You always get superb advice ,help and support from the Richers colleagues , world class service always.
I have been shopping with them for 42 years ...no need to go anywhere else, a great experience always.

24 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Stewart Gudge July 26

Attention and knowledge of products. Plus sales ability to properly identify our requirements.

25 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 3 sur 5 étoiles

The staff members I dealt with didn’t…

The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .

24 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Friendly staff with good knowledge for…

Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.

17 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

The team at Bristol were brilliant and…

The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.

19 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 1 sur 5 étoiles

The staff did not address my questions…

The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

17 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.

We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

13 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Extremely knowledgeable extremely…

Extremely knowledgeable extremely helpful beats the larger electronic stores

14 juin 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

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