Richer Sounds - Bristol Avis 

2 739
TrustScore 5 sur 5

4,9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

L'entreprise a répondu

Noté 5 sur 5 étoiles

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 739)

23 849 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Simple phone order

Phone order and payment very convenient and simple good people interaction deliver excellent

23 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Extremely helpful

Extremely helpful, knowledgable and unrushed, just what I needed

25 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Shop here first

Service and product knowledge is always excellent. I always shop here for audio and visual equipment. Staff are friendly and it is nice to see the products on show.

25 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Amazing Customer Experience

Richer sounds feels like a small business store, the customer service has always been excellent and I couldn’t name another store that comes close. Thanks Mark.

25 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Very satisfied with the price

Very satisfied with the price, and service they gave. Delivery was great, arrived on day & time they said it would. Very helpful and polite delivery team.

25 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Excellent service and customer care

Ordered online for collection at the Bristol branch - exellent service throughout.

Collection was friendly and easy - all ready and waiting - along with the boxes being carried out to my car - such good customer care.

Have bought music gear and TV's from Richer Sounds before - always friendly, helpful and excellent service and good value and recommend them to others without hesitation.

23 avril 2026
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Réponse de Richer Sounds - Bristol

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

I ordered my new amp and CD player and…

I ordered my new amp and CD player and they arrived as scheduled. Very happy with price and service from very helpful staff. Had a slight technical problem which was quickly sorted over the phone seems I was pressing the wrong button on one of the remotes. Nice to know there is always someone to help. Highly recommend Richard Sounds.

22 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Noté 4 sur 5 étoiles

I first spoke with a young man called…

I first spoke with a young man called Jo over the phone who was really helpful, NO hard sell’s pressure I told him moving house had wiped my bank balance out so he did his best to recommend the best deal for £600
The manager was really nice when I visited the shop which I regret doing because I still spent a grand because once you see them colours pop its hard not to

I will be back in January to buy that TV that’s over 3 grand. The one I’m waiting for can then go in my bedroom.
The hard sell doesn’t work in a be long run, understanding is what gets customers returning. I would have given 5 stars but waiting to see if my delivery is also good

22 avril 2026
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Réponse de Richer Sounds - Bristol

Thanks so much for leaving such a lovely review. It’s great to hear that the team in Bristol made you feel welcome when you called and subsequently popped in, and yes, once you see the products in the flesh, plans can change very quickly!

Fingers crossed your delivery is just as smooth, but if anything doesn’t go quite to plan or you have any questions at all, please don’t hesitate to get in touch and we’ll happily help. Enjoy the new TV and we’ll look forward to seeing you again in January.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Always an excellent service from Richer…

Always an excellent service from Richer Sounds from buying small items to an 85 inch tv which I have just had installed . I Always feel they treat customers in a personal friendly way and James who wall mounted my tv was from start to finish was fantastic

22 avril 2026
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Réponse de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Great customer service and super price

Great customer service, simple order process and item arrived quickly at the store for collection - and to top it off, was a great price - why would you want to shop anywhere else for a new TV?? The staff here are personal, and understand the products they sell.

Thank you and would happily recommend - A+

20 avril 2026
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Réponse de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Excellent Experience!

I requested a demonstration of a new amplifier and CD player and was pleased to find that it was all set up ready to go when I arrived.
I was impressed by the dedicated room for listening to the equipment. I was given as much time as I needed and never felt pressured to make a decision. I ended up purchasing both pieces of equipment and am very happy with them.
Special mention to Noah who was very helpful and informative.

17 avril 2026
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Réponse de Richer Sounds - Bristol

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Quality products , very helpful staff

From one phone call to check stock of item which wasnt in store staff organised a delivery which i recieved within 24 hrs also at a discounted price . Quality products , very helpful staff , very good prices
Never had this service before with any of the bigger companies.

19 avril 2026
Avis spontané
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Helpful, friendly and knowledgeable staff

Really helpful, friendly and knowledgeable staff. Richer Sounds is my first stop for my hi-fi and TV stuff. Decent prices too.

18 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Great service

Excellent knowledgeable staff

16 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Headphones

Went there to purchase a set of bone conduction headphones.
Treated with courtesy and consideration
Staff very knowledgeable and explained the quality of the product and some of the limitations
Would highly recommend

16 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

The staff were helpful

The staff were helpful, courteous and efficient as always

15 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Argon speakers

I purchased a pair of Argon Audio Fenris A4 Bluetooth speakers. The staff were very friendly and attentive but not overbearing.
I needed advice on which speakers to listen to within my price range. I settled on the Argon speakers after comparing them with others in the store.
I am very happy with the clarify and range of the speakers paired with my Sony record deck.

5 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Brilliant as always

Brilliant as always. Very knowledgeable advisors and good prices

12 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Excellent service.

Excellent help and advice from Dave in the Bristol store. Very knowledgeable and friendly. Not at all pushy. Ordered Saturday, delivered Tuesday. Had to call the store twice with queries on setting everything up. Both times, very efficient, knew what I’d bought, and told me what to do. All very impressive. 100% satisfied.

11 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Very clear help with Sonos exchange

Very clear help with Sonos exchange and the options around the new system.

11 avril 2026
Logo de Richer Sounds - Bristol

Réponse de Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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