When we visited the Cardiff store, Dan was extremely helpful and advised us on which Hi-Fi items would suit our needs. Once the goods had arrived we realised that we needed a larger stand for them, ag... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the moment I walked in the shop, the manager and his co worker immediately offered assistance. Great knowledge from the workers on the stock; from the connectivity of speakers and turntables, to... Voir plus
I was very happy with the service I received . I was happy with the price and they delivered even faster than they promised . Would have been faster still if DPD had followed instructions . And it... Voir plus
L'entreprise a répondu
I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
106 Cowbridge Road East, CF11 9DX, Cardiff, Royaume-Uni
- 0333 900 0029
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Am so with my panasonic once again the picture is stunning quick to setup with minimum fuss, Jon of
Richer Sounds Cardiff were spot on when telling me about the TV excellent service just what I needed when choosing a TV
19 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
The (Richer) Sounds of Music.
We knew we wanted expert advice, and we found it at Richer-Sounds(RS). Also lots of choice in the stock.
Mostly, our sales guy showed great patience with us. We are OAP's and know little about today's tech.
My only one complaint is that I still can't get my new DAB+ Radio to play in stereo, even after all the money we spent. But I would not hesitate to recommend RS to anyone for choice of stock, depth of knowledge and speedy next day delivery. We travelled from Brecon to visit them and it was very worthwhile.
Fantastic retailer. Thank you.
18 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for the very kind feedback, it was great to read that you were so happy with the advice you received and the manner in which you were served.
I'm really however you are having some technical difficulties and will arrange for the branch to contact you directly and resolve these ASAP..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Andy in sales in Cadiff store was very…
Andy in sales in Cadiff store was very polite and helpful in me making my choice of purchases.Didn't try to sell me anything I didn't want.
17 février 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Staff
Staff, that do not pressurise you into top product model, they listen and ask the correct questions to find right product.
14 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Not sure about new separates ,spoke to…
Not sure about new separates ,spoke to Daniel and advised me on the models available. I bought amp and cd player of same manufacturer, to say I was impressed certainly so .this was my first time at the shop won't be my last.
14 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Still a fantastic experience and service
I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.
12 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great to deal with over the phone
Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.
11 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and knowledge
Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.
8 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
excellent service by your instore staff.
7 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Excellent service from expert advisors
Excellent service from expert advisors
Could not have been more helpful
7 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful staff
Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.
2 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant Service and installation
Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.
Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.
Thanks all, I’m so pleased with the finish
2 février 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Sound Advice
I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.
30 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
first class service very helpfull a…
first class service very helpfull a very good company to deal with will come again
31 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
30 janvier 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
2 février 2026
Avis spontané
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.