Richer Sounds - Cardiff Avis 

We needed a new 24" tv for our caravan. After reading reviews we chose an IG model but the model number was very close to a similar one, so we rang Richer Sounds Cardiff to ask what the difference was, they advised us that the higher number was an updated version. So we compared prices, two well known "specialist" shops were selling the older version at the same price as a "one shop fits all" shop and Richer Sounds. So we rang them again and they said they could order one in and if we didn't like that one there would be no pressure to buy it. So we went to the store and were greeted by two really nice gentlemen staff, very knowledgeable and they took it out of the box, set it up and let us listen to the sound and see how it worked. We were impressed so decided to buy it from them. I was encouraged to join their VIP club which gave me £10 off the price straight away and they even paid for the council car park behind their shop. Fantastic, proper knowledge and customer service - Thank you guys

Ordered and delivered on time. 6 year warranty for good piece of mind

Knowledge and assistance. Also made me purchase a more expensive item which was better option

My click and collect order arrived as promised the next day. The helpful staff helped me carry it to the car.
I chose to buy from Richer Sounds because of the 6 year guarantee included at no extra cost.

Great service from Andy. Very friendly and knowledgeable. Explained my options on purchasing a TV very fully without being too pushy. Would recommend to friends.

Excellent service, as always. Knowledgeable and friendly staff always make you feel welcome.

An initial e mail sent to your Cardiff branch led to a recommendation for a power amplifier, perfectly paired to my speakers and turntable. I bought it.

Excellent experience at the store to select our purchase.
Only gave four stars as we did expect the delivery person to unpack the TV for us, especially as we are both elderly.

Local and always helpful

Sales staff very knowledgeable and helpful.Purchase and delivery very smooth and hassle free, as it was some 8 years ago from a different store, the memory of that transaction staying with me

Professional and friendly service, especially taking the time to explain things clearly. I don't always get things the first time around!

The guys at Rich sounds in Canton are really professional enthusiast who are knowledgeable and realistic about cutting throught to what you really need there is zero hard sell in fact the complete polar opposite opposite they could not do enough to make sure they were supporting me making the right decision

Great person to deal with as is usual at Richer Sounds. Really think that they , the stock and the customers need a better and bigger shop as the only one in South Wales.

Great sale assistant very informative made the sale easy

Excellent helpful advice.

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is second to none. An absolute pleasure to shop there.

Delivery was immediate and arrived when promised. Pleased with TV

Great customer service and support, received item within a couple of days 👍

Absolutely brilliant (as always). Good communication, good service and happy with the TV. Andie was fantastic.
Delivery was great.