When we visited the Cardiff store, Dan was extremely helpful and advised us on which Hi-Fi items would suit our needs. Once the goods had arrived we realised that we needed a larger stand for them, ag... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
From the moment I walked in the shop, the manager and his co worker immediately offered assistance. Great knowledge from the workers on the stock; from the connectivity of speakers and turntables, to... Voir plus
L'entreprise a répondu
I was very happy with the service I received . I was happy with the price and they delivered even faster than they promised . Would have been faster still if DPD had followed instructions . And it... Voir plus
L'entreprise a répondu
I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
106 Cowbridge Road East, CF11 9DX, Cardiff, Royaume-Uni
- 0333 900 0029
4,9
Excellent
3 k avis
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Guiding staff
tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.
28 janvier 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service after problem…
Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!
23 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.
24 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great store
No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.
22 janvier 2026
Réponse de Richer Sounds - Cardiff
Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.
I do hope everything with the item is ok but if you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
You can't beat Richer Sounds
You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.
23 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service would highly…
Fantastic customer service would highly recommend
21 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Always love visiting this store
Always love visiting this store. Knowledgeable and attentive staff mean I always leave feeling happy with the experinece
19 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Richer Sounds a 10 out of 10
Item arrived very fast ,the stuff was brilliant what more could I see 10 after 10 across the board
20 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast and helpful service
19 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were very helpful and very…
The staff were very helpful and very knowledgeable.
17 janvier 2026
Outstanding service
Outstanding service. Thrilled with my speakers which are not only great quality but look great too.
29 décembre 2025
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Great as always!
Helpful, friendly and effective service, and going the extra mile every time
24 janvier 2026
Avis spontané
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and Helpful Staff
Knowledgeable and helpful staff for whom ensuring that customers make whatever appears to be the the right purchases for themselves, rather than simply trying to generate as many sales as possible, appears the imperative. A great business model that makes customers feel good about the buying experience, confident in their purchases and certain to be repeat customers
17 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice as usual on a tv…
Excellent advice as usual on a tv bracket . Also wanted advice on my existing turntable and potential replacement in the near future.
16 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff…
Expert advice on the phone and speedy delivery
The turntable performs really well and the set up relatively simple
Excellent service
15 janvier 2026
Amazing customer service as always went…
Amazing customer service as always went in to Cardiff store very helpful knowledgeable after cere is very good and definitely recommend
11 janvier 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Bought my hifi here 20 years ago and…
Bought my hifi here 20 years ago and bought new speakers last week over the phone and the staff member couldn’t have been more helpful and had them delivered for free and they sound amazing thank you
13 janvier 2026
Powerlocus Moonfly over ear headphones
Really like these headphones, clear crisp sound and comfortable over the ears. Absolute bargain for the price point as they feel really good quality!
Excellent customer service too, always very responsive and attentive to any questions I have.
8 janvier 2026
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