Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRicher Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Lisez les avis des autres
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Voir plus
L'entreprise a répondu
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Voir plus
L'entreprise a répondu
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Royaume-Uni
- 0333 900 0093
5,0
Excellent
3 k avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Logistics were very good and helpful.
Logistics were very good and helpful.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Trav and Rob were really helpful
Trav and Rob were really helpful and considerate, they called ahead to let me know when they'd arrive, they carried the equipment through to the room I requested to be left in and they were very polite and helpful. Very good service thank you.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery service superb
Delivery service was prompt and arrived in the expected window with good communication from the delivery crew about when they were arriving.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Zak and Ian were really helpful
Zak and Ian were really helpful and considerate, calling to let me know when they'd arrive and then helping to carry the TV through to the room we were installing it to.
14 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service all round
Excellent communication re order and delivery. Gareth and Mark kept us informed especially when they had to deal with our road closure and take a diversion.
11 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Trav and Rob called us ahead of the…
Trav and Rob called us ahead of the delivery. They were polite, on time and put the TV in the room I wanted.
Thanks
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent service by Olli and the…
Excellent service by Olli and the arranged delivery was also very fast and professional with Karol and Paul.
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Absolutley 5 stars all the way!
Absolutley 5 stars all the way!! First time using this company as sourced by my son in law! From ordering, kept up to date with dispatch dates, down to the nicest nothing too much trouble delivery guys Karol and Paul ! Thank you!!!!
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery by Karol and Paul
Delivery by Karol and Paul — absolutely brilliant service. They called 20 minutes before arrival to let me know they were on their way, and both were so friendly, polite and professional throughout. They handled everything carefully and made the whole process completely stress-free. Couldn’t have asked for better — thank you both!
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Karol and Paul - Richer Sounds
Karol and Paul were brilliant, genuinely the best delivery experience we've had. Called us ahead of the delivery, polite, on time and efficient. What more could you ask for?
Thanks gents.
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Fabulous service
Fabulous service. Got a text with a 1 hour window and then my TV arrived, delivered by a very nice man. Thank you
10 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Ordered a lg 77” Oled tv
Ordered a lg 77” Oled tv, great service from Zak and Ian , text on morning of delivery with a 2 hour window, then a little later they followed up with a phone call, to say they were 30 minutes away.
On arrival they confirmed where I wanted tv and put it in the exact spot, both a credit to there company.
Tv has to stay in box until weekend, can’t wait to set up
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service from the delivery team
The delivery team (Tracy and Trav) contacted me 15 minutes prior to the delivery on the date scheduled to ensure I was ready to receive delivery. They arrived spot on time and delivered the item very professionally and efficiently.
4 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Very friendly and helpful snc exactly on time
Very friendly and helpful
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Fast delivery by super friendly and…
Fast delivery by super friendly and helpful staff. I don' rate 5 stars easily but these guys, Zac & Ian, would get 6!
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent delivery team (Zak and Ian)
Excellent delivery team (Zak and Ian). Great company to buy your goods from.
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Professionally del and very polite kept…
Professionally del by Gareth and mark and very polite kept me updated every step of the way. Also came before schedule delivery spot which was a great help for me as i needed to go to work. well done lads keep up the good work.
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great Service
Great company to deal with, spoke to one of the sales team who helped me choose a great TV - brilliant warranty package too
Delivery was quick and Warwick and Karol were great when delivering the TV:
All round great experience and would recommended
Lee Stott
9 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Great delivery
Great delivery - Zak & Ian gave plenty of notice and kept on top of updates.
8 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Fantastic
Staff at the Prestwich store in Manchester was so helpful with my TV entertainment that I required the delivery was seamless and the delivery drivers carried the equipment upstairs into my flat and was so friendly and helpful I would fully recommend richer sounds fantastic service
8 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
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