Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRicher Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Lisez les avis des autres
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Voir plus
L'entreprise a répondu
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Voir plus
L'entreprise a répondu
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Royaume-Uni
- 0333 900 0093
5,0
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gareth and Mark delivered on time
Gareth and Mark delivered on time, they called 15 minutes before arrival. They were friendly and very helpful.
The whole experience from placing the order to the delivery was great!
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had a tv and soundbar system delivered…
Had a tv and soundbar system delivered by Gareth and Mark and couldn’t be happier. Very friendly and helpful.
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As ever great and friendly service the…
As ever great and friendly service the delivery lads Zak and Ian were happy friendly and helpful a credit to your company great job
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Everything
Everything. Once again Richer Sounds gives excellent service.
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Delivery team message first thing with…
Delivery team message first thing with approx time. Kept me updated with accurate Eta.. Great service.. Gents we very pleasant on arrival 👍👍
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Our TV was delivered well within the…
Our TV was delivered well within the slotted time, we had a call to say they were 15mins away. Gareth & Mark were very friendly, polite & professional.
22 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Thank you so much to Rob ad Mark who…
Thank you so much to Rob ad Mark who delivered our TV in a timely manner, keeping us fully informed by text and phone beforehand. Could not fault the service at all.
21 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
First Class service
The delivery team Karol & Paul were excellent, offered to install purchased items and willing to answer any technical questions.
Great Service.
21 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent service
Delivery team Rob and Mark were bang in the middle of the delivery window, phone calls and text messages on the day were received to assure us our delivery was on schedule. On arrival both lads were friendly and very helpful. Many thanks.
21 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent communication and care by the…
Excellent communication and care by the delivery team - thank you
21 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good service. Good product.
10 septembre 2026
Réponse de Richer Sounds - Distribution
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great communication friendly and…
Great communication friendly and helpful delivery team
21 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Completely hassle-free delivery
Delivered when it was scheduled. Kept up to date with text messages and call prior to delivery. Karol and Rob delivery team were very polite, offering to bring in the TV and place where required. Very knowledgeable on product technology and set up. Thanks!
18 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Excellent service and delivered on time
Excellent service and delivered on time
11 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Delivery arrived bang on time great set…
Delivery arrived bang on time great set off lads no complaints
16 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
what I expected from Richer Sounds
Exactly what I expected from Richer Sounds. Pleasant, helpful and on time, thank you very much.
16 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Rob and Warwick were ever so courteous…
Rob and Warwick were ever so courteous and arrived on time having initially phoned beforehand 😃
16 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Logistics were very good and helpful.
Logistics were very good and helpful.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Trav and Rob were really helpful
Trav and Rob were really helpful and considerate, they called ahead to let me know when they'd arrive, they carried the equipment through to the room I requested to be left in and they were very polite and helpful. Very good service thank you.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Delivery service superb
Delivery service was prompt and arrived in the expected window with good communication from the delivery crew about when they were arriving.
15 septembre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
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