Richer Sounds - Holborn Avis 

1 338
TrustScore 5 sur 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighte... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 338)

24 963 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

great team

Helpful Staff both on the phone and in person who helped both prior and post purchase of my products.

24 octobre 2025
Noté 5 sur 5 étoiles

Outstanding service

Outstanding service. I've been followed on the span of a week, during the high peak of Black Friday, with multiple quotes and adjustments. I've been give suggestions and guidance to buy multiple items. I've been given the best offer available with price match and with additional free cable on top. I've also added another item after the first purchase and they managed to include a free next day delivery so I would receive everything the at the same time. I cannot imagine a better service.

26 novembre 2025
Noté 5 sur 5 étoiles

Friendly, easy and 100% dependable

As always, friendly, easy and 100% dependable service from Richer Sounds Holborn. Always my first port of call for TV and audio equipment – and has been for over 20 years.

20 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Gold Medal Award For Alan And Elliot.

As a Blind Person i Have To Visit The Holborn Store , Order And Pay And Then Ask For Items To be Delivered. This Time Around Alan And Elliot Were On hand To Ensure My Wharfedale 12.3s Were Delivered To My Home By DPD The Next Day, As Always Richer Sounds Provided Their Usual High Level of Service To Me And Further i Must Mention The Excellent DPD Driver Who Also Went The Extra Mile By Placing The Large Boxes in a Safe Place For Me.

24 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Knowledgeable, friendly service

Friendly, efficient and knowledgeable service when buying some speakers for my iMac. I have bought a number of hifi components and associated cables and stands from Richer Sounds in recent years and have always been impressed by the service.

22 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Holborn Branch

Elliot was great. Very happy with the whole experience.

24 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Great

Friendly, knowledgable staff

23 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Excellent service great choice v knowledgeable

I bought a stereo/ amp from Richer Sounds 5 1/2 years ago. It stopped working 2 weeks ago Took it in to Holborn branch. Deputy manager still the same guy as 51/2 years ago, checked it in, efficient friendly said either repair for free (6 YEAR WARRANTY) or free equivalent exchange - repaired perfectly within 10 days. No charge. ALL staff are knowledgeable efficient friendly. Choice of products are high end and competitively priced. AND that 6 year warranty!! Absolutely recommend on every level without question

26 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Love Richer Sounds

Love Richer Sounds! The order process via Holborn Store was personalised, easy and so helpful. The product arrived promptly, no issues and installation perfect. The TV was the best price we could find, with the longest guarentee period out there that was free. And the TV is great. Thank you Richer Sounds!

19 novembre 2025
Noté 5 sur 5 étoiles

Just bought another item

Just bought another item. Good price, good service

16 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Customer service was very good

Customer service was very good. I was looking for wireless headphones and had a great discussion with the shop manager and I was then given a few items to try out and compare in the listening room. Great service

15 novembre 2025
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Réponse de Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Full marks for Richer Sounds, Holborn

I have been many times to Richer Sounds, Holborn. All the staff have been friendly, helpful, and knowledgeable, and manager Steve has always taken time to discuss options, and give good advice, and ensured that we have had the best value for money. It is our go-to store for sound, music and TV.

14 novembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Friendly staff and knowledgeable…

Friendly staff and knowledgeable despite the store being very busy when I walked in. Tried a few headphones and ordered a pair in my preferred colour. Bought a telly from them a while back, was similarly helpful and friendly.

8 novembre 2025

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