Richer Sounds - Maidstone Avis 

Jason was very helpful with me in finding what I needed thank you

I had a generally positive experience at Richer Sounds. The staff were knowledgeable and inspired confidence through their expertise. I asked a lot of questions and received thorough, detailed explanations, which was especially helpful as someone who is not particularly knowledgeable about the products.

Initially, I felt slightly rushed, but this was later addressed and the service improved significantly.

The only disappointment came after I had purchased two products. I was informed afterwards that the second item was not actually in stock due to a supply delay, which I had not been expecting. I was also told that there was one unit available in the back, but it had been reserved for another customer despite no payment or deposit having been made. In my view, that item should have been made available to me. As a result, I now have to wait around a month for delivery.

Despite this issue, the staff were very professional and accommodating throughout. Overall, it was a great experience and I would happily shop there again.

03/06/26 – I received a call from an employee at Richer Sounds informing me that my other order was available in Southampton. I was given the option of either collecting it from the Maidstone branch, where I was advised it would be available from approximately 12:00 pm on 4 June, or having it delivered to my home address. As I was due to be in the area, I agreed to collect the item on 4 June.

04/06/26 – After contacting the store on three occasions, at approximately 3:00 pm, 4:00 pm, and 5:00 pm, I was informed each time that the item had still not arrived and that DPD deliveries were delayed. Naturally, this was both disappointing and frustrating, particularly as I had been assured the previous day that the item would be available for collection from around midday.

Naturally, this causes disappointment and frustration and in my circumstances a poor use of time when you are informed that it would be available from 12 pm today. The information provided did not meet or effectively manage reasonable customer expectations. Following further discussion, I was advised that the store would contact me once the item was in stock in Maidstone and arrange delivery to my home address on a mutually convenient date and time. I look forward to what could possibly go wrong next. I fully appreciate this is beyond the control of the company and they did consider alternative options. I’ve no alternative but to now reduce this experience down to two stars. My other positive comments above still stands.

08/06/26

I’m delighted to report that I have successfully received my CD player which although took some time has finally got here and I’m entirely happy. I would recommend richer sounds for their customer support and knowledge.

Great place, very helpful and knowledgeable, i use the Maidstone branch and always get a good deal. The only place i use for the best audio and visual.
Jason is a great lad to deal with!! 🔥😎👌🏻

Honest, personal Service. The norm at Richer Sounds.

Absolutely amazing the speakers where delivered to the shop the member of staff remembered on the day of collection didn't need to even say what I'm in for

Salesman tried pushing dearer product and more than I wanted (speaker wire) even when I explained my restrictions caused by available space and furniture placing. Not use to this type of hard sell from richer sounds...

Website easy to navigate, ordering simple and straightforward.
Excellent pricing, and comes with 6-year guarantee.
Order for TV placed in the late afternoon, paid for next-day delivery and it arrived at 9.00am the following morning.
Very happy with my TV and the service.

My order arrived on time. I was a bit concerned when I sore a single man walking down my driveway and how he managed the final six steep steps to my front door. After he deliver it the second man appeard.

Honest and helpful willing to listen great value for money keep it up!!!

From talking to Ben at the shop who was very friendly and helpful to the ease of ordering my tv and extremely fast delivery would highly recommend

I purchased a Cambridge audio mnx10 streamer which was available as a clearance item it was immaculate condition but unfortunately the aux terminals had a faulty connection. The Maidstone store was very helpful. Shame to miss out as there were no more available. Both the Maidstone store and Mike at customer service have been excellent and have offered a very helpful solution. Really good customer service 🙂

Helpful
Product availability
Price

IMO it is difficult to get impartial, direct and easy to understand product information when buying tech. Luckily for me, Piers from the Richer Sounds Maidstone branch guided me to select a projector and screen that matched my requirements. Safe in the knowledge we had filtered to the right product, the price he gave me was by far (£250 cheaper) than all the other so-called online discount stores.
I would recommend Piers to anyone else needing expert customer service.

Best,
Sean

As always Richer Sounds do exactly as it says on the box.
Extremely helpful carriered out exactly what I asked for. Thank you.

Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.

Brilliant service and very knowledgeable staff thank you

Went in after Canterbury hifi shut and found these to be very knowledgeable and helpful… as well as suggesting the right equipment to add to my units … when it is time for me to buy more I will be taking the journey to them…. Thanks

In my opinion Richer Sounds is the best retail experience I have ever had

Knowledgeable staff, genuine interest and brutal honesty - exactly what you'd want

Phoned Richer Sounds Maidstone to ask for advice on TV replacement as my old one was failing ( display gone blue ). I spoke with Joe who kindly advised me on options in my price bracket. I purchased a UK produced Cello 55 inch TV based on his advice. Although not a normal mainstream brand this TV is excellent for my needs and has a 7 year guarantee and is UK produced. So good advice and good product.

Simple
Rang R/S asked if they had a product in stock.
Sam got back to me in few minutes with all the information, purchased the item over the phone, collected in couple of hours
Knowledgable, Fantastic service
Being shopping with R/S for decades and will continue to
Thanks Mitch