Richer Sounds - Newcastle Avis 

So helpful.staff are fantastic

Great service as usual. Callum was helpful and efficient and I will definitely always use Richer Sounds as my first choice for hi-fi.

Knowledgeable staff, very willing to advise. Very easy to order equipment in the shop and arrange to pick it up, although there is a home delivery option.

Knowledgeable staff, very helpful

I found the staff very helpful and cheerful and I will be going back again

Great advice.
Great explanations. Because I did not know or understand what I needed.
No pressure.
Time taken to allow to listen to various systems

Excellent service and buying experience. They are very helpful and have a great knowledge of the products they sell, a reason I keep going back. Other businesses could learn a lot from their professional service.

Richer sounds is very helpful and supportive when choosing a product with no pressure, they are very helpful and patient when asking different types of questions about a product that I may be interested in. So when buying a item it is best to ask many questions as possible for the best outcome...

Great prices and fantastic, knowledgeable sales staff.

Long time user of Richer Sounds from the beginning. Have always received excellent service from Newcastle which is my home town.

Friendly, helpful service, with advice on how to begin setting up our purchase when it arrived.
Only on returning home I realised I hadn’t purchased a necessary carbon brush for my vinyl albums. (I know it’s minor, but advice to buy one would have helped).
Otherwise quite happy.

Goods as described and delivered promptly. There was a problem with my mobile phone temporarily not being able to receive a one time passcode, but the staff at Richer Sounds Newcastle could not have been more helpful and patient, and found an alternative payment method.

Excellent customer service and brilliant product. I’ve bought lots of stuff from Richer sounds and they have the best customer service ever. On this occasion I bought some speaker cables over the phone, and explained that I’d had some hand surgery and asked if they could cut the cable and strip the ends as I haven’t the strength yet which they happily did. The cable has arrived and it’s great. Again, a very happy customer. Thank you Dale of Newcastle richer sounds.

Over the years we have been customers of Richer Sounds and on this occasion were served by Colin who listened carefully to our requirements which were for a quite small TV to fit in a specific space. Although there was a TV that was almost exactly the size of the space in store we really needed one slightly smaller which he searched for and found. He told us it would be delivered in about 5 days and it was, we like it very much. Colin was very pleasant and took the time we needed to be sure we got what we wanted. We very much appreciate this excellent service.

Richer Sounds use an excellent business model, which has allowed them to succeed and prosper while other suppliers have withered. Do a little research about Julian Richer and maybe you will see why this has happened. In my experience, branch staff have always gone the extra mile to be helpful. They are knowledgeable of the products they sell and are there to support their customers. They might not have the fanciest of showrooms, but this simply helps them keep costs down. It is a business i will continue to use for future purchases.

Went into shop to see about buying a soundbar a couple of times. Disappointed to see that one Iwas interested in was £1099 pounds for non members & £499 for members, the same soundbar was for sale in John Lewis for £499 and also at Amazon, where does this £1099 come from.
When asking for advice I felt as though i did not know I could get any advice about products sound quality. I need to call into shop because 1 or2 little things that are bugging me. Which i will do after my holidays

Purchased this TV 3 times recently (me, my son, my parents.
Easy ordering and collection.
Good communication and friendly staff.
To be honest, could have got the tv cheaper on Amazon but customer service, reputation and 6 year guarantee means more than saving a few quid.

Where to start? Great selection of items here and the staff are true experts in their field and a good laugh too! I was told that delivery would probably be in 5 days and my CD player, Amp and speakers arrived the next day. Great experience and I already can’t wait to go back when I have saved a few quid for some headphones and a turntable.