Richer Sounds - Prestwich Avis 

Yet again, Andy and his team provided a great advise and support to pick my next TV from them.
I had some technical issues. I called the Prestwich branch and the Andy team were quick and efficient to solve my issue. I think this is the seventh TV and many other products I've bought from them, and this kind of service that keeps me returning. Great job guys

Always the most helpful service on the High Street! They go way beyond my expectations every time.

Quick and easy processing of order and great delivery service, they also have a very good contractor who instals the equipment and makes sure everything works which is well worth the money

Very helpful and knowledgeable people. The products are very well priced and competitive. If a fault occurred with a product , I am confident that it would be resolved quickly .

Overall a good experience. We knew roughly what we needed and the advice received was appropriate, excepting that we believe that the adviser should have asked us about a turntable pre-amplifier as we asked about connecting one. Turned out we definitely needed one.

Great service, fast Delivery.

Done a phone order
The fella was very helpfull
Quick and efficient

I recently had an issue with an LG OLED77G4 bought from Richer Sounds, which was producing intrusive popping/thermal expansion noises during use.

LG themselves were, in my experience, completely unhelpful. Their position was essentially that the noise was "within spec" and "expected" from the TV, which was very disappointing on a premium set and left me feeling like I was getting nowhere.

I was very happy with Richer Sounds working with in challenging the manufacturer’s position. Once my case was properly reviewed, Richer Sounds listened, treated my concerns seriously, and ultimately took my side.

Ashley, who worked with me on this, was outstanding throughout: polite, responsive, helpful, and genuinely a pleasure to deal with. He also went the extra mile to liaise with the store team and help me choose between two similar replacement models.

The final outcome was a part-refund and exchange to an LG OLED77C5, which I’m very happy with. The new TV is excellent, in great condition, and importantly does not suffer from the issue I experienced before.

This was one of the best retail/customer service experiences I’ve had in recent years. Richer Sounds have absolutely won my custom for life and will now be my first port of call for TV and HiFi purchases.

I bought a soundbar with rear speakers whilst instore and it was a really pleasant experience. Noah was a very relaxed and helpful guy and after a brief chat helped me find the right product. It's now installed and sounds incredible.

The staff in the shop 100% helpful, and couldn't do enough.

I wrote an original review giving three stars, I am amending that as since I have a number of phone conversations with representatives of RS and they have been absolutely fantastic in resolving the the problems. Thank you to them all for getting things sorted. It's very much appreciated.

Pleasant&very knowledgable,I would certainly recomend.

Excellent service every time. Staff are knowledgeable, friendly and professional without being pushy. Excellent range of products and super quick assured delivery with plenty of communication.

Tom was excellent knowledgeable and engaged with my needs and requirements. We then came up with the perfect solution for my needs. After much tweaking I’ve got my system set so it produces beautiful music and impactful movies. IM ONE EXTREMELY HAPPY CUSTOMER 😁 I would recommend Tom and Richersounds every day of the week.

Contacted store by phone spoke to Noah who gave us the information required so that we could digest the information and decide on whether or not to purchase a tv. Went to the shop the next day spoke to assistant manger who explained in depth the specifications of a Samsung smart tv 43", Returned the next day obtained a price match with John Lewis and also joined the VIP club which gave us further discount. Cant fault the service,and the stock available. Will use again

Excellent service and advice from the Prestwich branch. I was waiting for the arrival of the latest Technics SL1210-Mk7, I didn’t pre-order but called in on spec the day they were due in. Whilst I wasn’t expecting to see one at the shop on the Saturday they ordered me one from the main depot and it arrived Monday.

Nice down to earth guys who served us, nothing was to much to ask & our purchases were prompt...

Sorry,l don’t do reviews

As good as ever! Richer are the only company I can recommend without any hesitation whatsoever. The entire family have been customers for years and they’ve never once let us down.

The staff were very helpful and the order arrive a week ahead of schedule