The only place to go! I was looking to upgrade my AVR & came to this store, The guys advised me based on my budget & what I was looking for, I ended up going for the new Denon AVR-X2900H DAB, wh... Voir plus
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Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... Voir plus
L'entreprise a répondu
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Voir plus
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Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
51 Bell Street, RH2 7AQ, Reigate, Royaume-Uni
- 0333 900 0081
4,9
Excellent
2 k avis
Demande des avis aux clients
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Great service and very competitive prices
Great service by Michael on the phone, and by Oli in the Reigate store. Very helpful and friendly, and good, competitive prices.
I would recommend Richer Sounds in Reigate.
22 novembre 2025
Avis spontané
Quick efficient installation
Good advice and installation within a week I can't thank Richard and Darren of Richer Sounds Reigate enough, and will not hesitate to recommend them for their service.
11 novembre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Everything about the experience was…
Everything about the experience was fantastic.
The listening room is great and I really enjoyed the chance to listen to the speakers before purchasing.
The price was excellent and the service was absolutely top notch. Oli was really helpful and just a downright good person who was keen and enthusiastic about his job.
A brilliant place and well worth buying your hi-fi equipment from.
15 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Réponse de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Honest and very helpful staff
Honest and very helpful staff, good knowledge of the products I was after. Thank you
12 novembre 2025
A very pleasant experience!
I received very pleasant and knowledgeable assistance, and my item was swiftly and efficiently ordered over the telephone. It was subsequently delivered to my home. I would strongly recommend this retailer as being very helpful, with an excellent range of products.
12 novembre 2025
Helpful staff who had good product…
Helpful staff who had good product knowledge. Have shopped at RS before so returning customer .I was lucky as shop was quiet so short wait to be served but maybe some more staff needed when busy
11 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Great service
I was looking to buy the Focal Clear MG headphones and found that they were cheaper at a competitor. I spoke to Richard at the Reigate store. He said he'd look into it and got back to me within about an hour. He was able to match and then beat the price by £10. The headphones were ordered and I picked them up on Morning morning.
8 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Argon Audio TT Mk2 Turntable
I was looking for a turntable to use with my Cambridge Audio One and Richer Sounds recommended the Argon one, as it has a built-in phono pre-amp. I was initially thinking of another manufacturer but their advice and logic was sound (excuse the pun). I needed to go onto YouTube to understand the tonearm set up and the cue lever took a bit of getting use to but I'm very pleased with the quality and how it looks, plus it comes in a variety of colours!
6 novembre 2025
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
Good Advice.
We’re given very good advice about all the makes of TV making it easier to choose which was right for us
7 novembre 2025
Réponse de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful people
6 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
Friendly staff and interesting…
Friendly staff and interesting showroom. A little disappointed were were told we were unable to access the 6 year warranty highlighted in advertising (for the new music player we were purchasing).
5 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your feedback, I was glad to read you had a good experience in our Reigate store.
I'm afraid we don't offer a 6 year guarantee on the portable you purchased, which as standard comes with a manufacturers 1 year guarantee. Of course should you experience problems outside of that period we will always meet our obligations under your consumer rights.
seniorcomplaintsteam@richersounds.com
Of course if you have any follow up questions do get in touch.
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sound advice
Manager was very helpful and amazed at his knowledge when I had a sound issue with my new tv and 10 year old receiver and now works perfectly after buying a two way qed hdmi cable
3 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Anothe great experience at Reigate..
John was excellent. Took his time, listened and offered some good ideas to my questions.
3 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Local people with global knowledge able…
Local people with global knowledge able to help. They understand the confusion that non-technical people feel and are able to help me select the right products and set them up to be able to use them without any hassle.
4 novembre 2025
Réponse de Richer Sounds - Reigate
Thank you for your wonderful feedback
Very Helpful and delivered on time.
1 novembre 2025
Réponse de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Our needs were looked after very well…
Our needs were looked after very well and we are very happy with the products purchased
21 octobre 2025
Réponse de Richer Sounds - Reigate
Thank you for your 5 star review!
Réponse de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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