Richer Sounds - Reigate Avis 

1 519
TrustScore 5 sur 5

4,9

51 Bell Street, RH2 7AQ Reigate, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The only place to go! I was looking to upgrade my AVR & came to this store, The guys advised me based on my budget & what I was looking for, I ended up going for the new Denon AVR-X2900H DAB, wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 519)

24 752 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent recommendations

Excellent recommendations, demonstration, service and attention from Ian the Manager and Oli who demonstrated and sold me the Cambridge Audio Evo One. Very pleased with my purchase

29 novembre 2025
Noté 5 sur 5 étoiles

Really helpful advice.

25 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Oliver

The sales person, Oliver, was knowledgeable and very helpful in assisting us in our choices.
The installers were absolutely the best. Easy set-up and comprehensive instructions as to the operation of the new items.
Thanks all round. We care more than satisfied

13 novembre 2025
Noté 5 sur 5 étoiles

“Customer Care That Builds Trust”

Kirit- Crawley
I purchased a TV over the phone and was served by John, who was extremely helpful, polite, and professional. He put the customer first throughout, clearly explained everything, and even arranged a swap when a product was sent in error. Richer Sounds is doing an excellent job of focusing on customers, being responsive and solution‑oriented, and handling purchases smoothly while resolving issues quickly and fairly. This consistency builds trust and makes me confident in recommending Richer Sounds to others.

28 novembre 2025
Noté 5 sur 5 étoiles

Great service

Decided to buy a new turntable and resurrect my vinyl collection. Went into the Reigate store and met Oli. Top service from a really nice and knowledgeable guy. He listened to what I actually wanted and needed and spent time offering me several options. No hard sell, just a genuine desire to make sure I got the right product. Cannot rate Oli and the store highly enough.

3 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I wanted an item fairly quickly but the…

I wanted an item fairly quickly but the local Richer Sounds did not have it in store so I emailed all the branches that I could drive to and I'm pleased to say every one responded quickly. All the shops offered home delivery but this could have been up to five days. So I recontacted to my branch who said they could get it in store in two or three days whilst processing the order by phone they reailsed they could get it to quicker by delivering it direct and I received the item the next day. Excellent service.

21 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

excellent staff always helpful and sell…

excellent staff always helpful and sell top notch goods.

24 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Staff couldn't be more helpful

Staff couldn't be more helpful, no pressure to buy anything, unlike other electrical retailers. A pleasure to shop and spend money in.

24 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Great all round experience

Excellent deals (Keen pricing), feeling valued as a customer (VIP Scheme), knowledgeable & helpful staff (Reigate) and continued support (6 year product guarantees).

24 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Best service ever

Hi, well what can I say. Had a problem christmas is coming and the staff went over and above to resolve immediately.

Can't thank them enough.

21 novembre 2025
Noté 5 sur 5 étoiles

I was looking to upgrade my hi-Fi…

I was looking to upgrade my hi-Fi system and not fully understanding the advancements of systems these days I thought I would go with Richer Sounds they seem to know everything about these systems and have been for quite a number of years.
And I was not disappointed.
I was greeted by Richard of the Reigate branch for an in store demonstration of the products I had chosen but he also added a similar product. After some advice and guidance from Richard he left me to enjoy and get familiar with the products I had chosen. The turntable was a lot simpler and more stylish than my original idea and the all in one mini hi Fi system is very impressive.
I’m glad I booked the demonstration because it really helped me choose the right products for my needs.
This is one idea that Richer Sounds has ( I think ), above anyone else.
So thank you Richard for the guidance and expert advice and thank you Richer Sounds for providing some top quality products so I can enjoy my music more.
Well done.

19 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Thank You Richard - Reigate Branch

Richard at the Reigate branch was extremely helpful. His patience and understanding of our choices were second to non. Would highly recommend Richer Sounds ☺️

20 novembre 2025
Logo de Richer Sounds - Reigate

Réponse de Richer Sounds - Reigate

Thank you for your wonderful feedback

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