Richer Sounds - Reigate Avis 

Great succinct advice, geared to my price point. And the product was in store

John the gentleman who served me was very knowledgeable and answered all my questions in a way that I could understand

Helpful and friendly assistant, item delivered in a couple of days (very good considering item was ordered on a bank holiday).

Staff who spent time with us discussing products were very helpful, knowledgeable and listened carefully to our needs.

I had a great experience at Reigate Richer Sounds, they really took their time to show me my options on Hifi equipment of which I am a total beginner. It never felt like a hard sell either and what I puchased is brilliant, and great value. The staff there were brilliant.

Very happy with the Pure DAB radio that I bought, although it was not in stock it was soon ordered in.

Really good advice helping me make the right choice for my hi-fi purchase.

I went to Richer Sounds Reigate following my son’s recommendation. They were helpful with useful advice and prompt delivery of a LG television. Their shop gives an attractive interior to a well known Reigate building

Richer Sounds continue to be the gold standard when it comes to high street A/V. Plenty of time given to walk through things when I was exploring various options and none of the sales-y undertones. They answer your questions without it ever feel like you're being pushed towards anything.

Was recently in the market for a new OLED television and I was given some inaccurate information concerning the end date for a cashback promotion from LG. As a result, I missed out on £150 which was a substantial factor for me. The staff in-store tried their best to offer a compromise, however once I had contacted head office (again, the Customer Service team at Richer Sounds actually deal with issues with a sense of care- unlike so many others), the full amount of cashback was deducted from the final price of my purchase. This was probably slightly painful for them (and likely was most of their profit margin) but they have made me feel like I matter as a customer and will continue to receive my business in future.

As a side note, if visiting the Reigate store I would suggest asking if they might give you an audio demo upstairs. The kit is unaffordable for the vast majority but my god, what a demo. More of an experience!

Good value, quick delivery 👍🏻

Excellent friendly staff. Very knowledgeable and happy to humour my Richer Sounds trip down memory lane.

Always great service. Friendly, knowledgeable and helpful.

Great expert advice given. Especially needed when purchasing that important piece of kit for your music system… really pleased with our new streamer and amp

We popped into the shop in Reigate. Staff were really informative and helpful.

Clear friendly guidance from staff -good value for money.

Very knowledgable and help from Richard at the Reigate store

The people and the availability of what we wanted

Staff were so helpful and knowledgeable

Got a great deal on a Marantz amp but I did not do enough research on size did not fit in my cabinet 😔 so needed an amp with less depth richer sounds Reigate were fantastic and understanding and made the exchange. The Audiolab 6000a is just spectacular in every way and good price.

I went into the Reigate store, your colleagues talked me through the options, then demonstrated the different products. It was really helpful. It's good to talk to people who are enthusiasts for the thing they're selling. I then bought it online from you as I ran out of time over the weekend to buy it in store.