Matthew went out of his way to order the cd player was looking at and set it up in the demo room. The communications throughout our engagement was excellent and he could not do enough for me. Once ord... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Received great advice on a new turntable and speakers, in both cases being recommended ones I hadn’t considered. Both are fantastic. Also had to return an open box network amplifier which was faulty... Voir plus
L'entreprise a répondu
Cello tv delivered to store. Guys in store remembered me from previous purchases over last 18 months and chatted about those items. You don’t get that kind of personal interaction anywhere else! Alw... Voir plus
L'entreprise a répondu
I called the Stockport store to buy a TV to replace our old one, which I had bought from the same store a number of years ago. I was impressed with how any questions about the new TV were answered... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
58 Lower Hillgate, SK1 3AL, Stockport, Royaume-Uni
- 0333 900 0022
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service, great product!
Always happy with the service and warranty provided by Richer Sounds so it was an obvious choice when purchasing the Ruark R1S. Collect from store was easy and convenient. As a replacement for a Bose Wave this little powerhouse is amazing. Great sound, intuitive and looks good too. Really wanted to still have a radio with presets but the ability to stream as well. Highly recommend.
28 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your 5 star review, it’s lovely to read your comments.
Right product, right price
30 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your wonderful feedback
I love Richer Sounds…
I love Richer Sounds for Hifi perfect service, great prices, well trained, friendly, knowledgeable staff 😀
27 décembre 2025
Réponse de Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Sennheiser IE 900
Spoke with Tom in the Stockport shop about the Sennheiser IE900 earphones. He was very helpful & answered all of my questions. I subsequently purchased this item which arrived the following morning. Excellent service as always & cannot be faulted. It took a while to sort out which earbuds provided the best sound & I think I am now there. I had concerns about the comfort of in-ear plugs & these do still remain although hopefully this will disappear with time. Hence 4 stars for the product.
27 mai 2026
Réponse de Richer Sounds - Stockport
Great to hear the team in Stockport were able to help and get everything to you so quickly and we'll be sure to pass that on.
The IE900s are superb once you’ve nailed the fit, so it’s good to hear you’re getting there with the sound. Hopefully the comfort improves with a bit more use too.
Many thanks
The Richer Sounds team
I always shop with richer sounds
I always shop with richer sounds , I prefer the personal customer service and they taylor that to you and your needs which other larger stores aren't able to. The guys there are always friendly, knowledgeable and respectful.
27 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your wonderful feedback
Screen Failure
Turned my lounge into a TV operating theatre, excellent to observe and appreciate. Screen replacement completed by mountain doors, (sorry AI interpretation it was actually Martin Dawes) The lads did a great job for Richer Sounds under warranty, no issues great result the whole process was brilliant.
17 avril 2026
Réponse de Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Always check these out first
Honest and trustworthy recommendations for products (in this case a turntable and cd player to hook up to our existing amp) - quality range of products and great staff
30 août 2025
Réponse de Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product absolutely fine but DPD very…
Product absolutely fine but DPD very poor. There was someone waiting for the delivery at specified time- Farhad the driver made no effort to press the gate button to notify the delivery and deposited it at a local post office on a bank holiday weekend so several days elapsed before it could be picked up conveniently rather than next day
22 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for leaving us a review, I'm pleased that the product is as you expected, but sorry of course that DPD caused so much hassle.
I will of course raise this with them, as we expect more from the delivery companies we work with, and if you do need any help please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sevice as it should be!…
When I phoned the Stockport branch to check on availability of the item I was interested in purchasing, the phone was answered QUICKLY AND POLITELY, the sales assistant was very helpful and reserved the item for me to collect later that morning.
And that ladies and Gents, is as it SHOULD BE.
No hassle, no fuss, no BS. Just great old fashioned customer service, anyone remember that?.......
21 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your 5 star review!
The whole buying experience was…
The whole buying experience was excellent!
Originally by phone and later when collecting the rather good equipment!
Friendly and very efficient!
Could not have been better!
21 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Stockport
Thank you for your 5 star review!
Excellent service
The Stockport branch did not have a Koss KPH 40 in stock, but Patrick was extremely helpful and sourced one from the central warehouse, delivered direct to me the next day via DPD. Impressive.
20 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for your feedback, great to read you were happy with our service.
Good advice with competitive price
19 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your 5 star review!
Great service
Great service. TV was delivered as promised the next day. Prefer to go into the store (Stockport). TV is great
Thanks
20 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for your great feedback and for supporting local business.
Ordering for store delivery
Found what I was after on the website.
Rang store to check stock.
Advised to order on website and select delivery to store for free (next day).
Delivered collected and installed.
Very happy.
19 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Stockport
Thank you for your wonderful feedback
We have shopped with Richer Sounds for…
We have shopped with Richer Sounds for decades and decided to replace our 15 yr old TV (still working) in November last year. Unfortunately the new TV recently developed a fault, but was quickly replaced at the shop. The only downside was taking the TV down there as we are in our 80s, but it was the quickest way of sorting the problem in a day and new TV is great. Thanks to manager Patrick
13 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for leaving us a review, although sincere apologies for what happened with the faulty product, I appreciate it can't have been easy to get the TV back down to the shop.
Of course if you do need any further help whatsoever, feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good experience
From the helpful advice over the phone, taking my order and delivering the product with a smile and on time, if was a great shopping experience
19 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Bought a TV and Soundbar from Stockport…
Bought a TV and Soundbar from Stockport branch. Staff were very helpful.
They were over £100 cheaper than another major retailer. The price dropped a further £50 a few days after purchase which was refunded in bank account within 2 days.
They recommended an installer who did an excellent job.
Very pleased
18 mai 2026
Réponse de Richer Sounds - Stockport
Thank you for your 5 star review!
Excellent!
RS never cease to impress me with their honest, transparent advice. Always about the customer & what they need not what RS want to sell. Many thanks as always
17 mai 2026
Réponse de Richer Sounds - Stockport
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.