Great advice in one of the stores. We went to look at one particular tv, which suits us perfectly. I rang to order, which was easy - was connected to Swiss Cottage. Could not have been more helpf... Voir plus
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Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Voir plus
L'entreprise a répondu
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Voir plus
L'entreprise a répondu
I made a judgment arrow regarding size and weight of the package when ordering TV direct to your branch. Too big for me to handle. Andre the field sales manager at your Swiss cottage branch solved the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
25 Northways Parade, NW3 5DN, London, Royaume-Uni
- 0333 900 0031
4,9
Excellent
1 k avis
Demande des avis aux clients
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5 star customer service
I always shop at Richer Sounds for my televisions, because not only do you get great personal service, but you also get a really informed explanation of the technologies.
The set I ended up buying is the best TV I have ever owned, and to my delight, they honoured their price match promise without a murmur.
My sales advisor was Oli- a 5-star service.
28 décembre 2025
Avis spontané
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Very friendly and supportive shopping experience
Very friendly, honest and professional service. I very much enjoyed my experience of buying hi-fi at Richer Sounds. Will shop there again in future.
6 janvier 2026
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
The sales advise was spot on and the…
The sales advise was spot on and the installation perfect.
3 janvier 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very quick service hassle free ordered…
Very quick service hassle free ordered on Sunday and picked it up on Tuesday. Communication with richer sounds is great with phone calls all the way through the process even a call a week later to see how I was getting on with my new equipment.
4 janvier 2026
great customer service
3 janvier 2026
Réponse de Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
The headphones are not the best design
The headphones are not the best design. They are always falling out of the ear. The sound is also not great in comparison with other brands priced at same price such as Nothing Ear Plugs.
28 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
A very good service.
27 décembre 2025
Shop is convenient to me and assistant…
Shop is convenient to me and assistant Oli was able to get my product from the last branch that had one! Phoned me on 30 December when it arrived in store.
Hope they stay local!
26 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Exceptionally helpful as always
Exceptionally helpful as always, the salesman was knowledgeable and well informed and able to answer questions, delivery was organised for the following day and the delivery company was very good, punctual, and the whole purchasing experience was faultless
19 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Didn't know what speakers to get to go…
Didn't know what speakers to get to go with the new sound system that I had ordered. They set up a demo for me to listen to different speakers. Helped me with good expertise and suggestions. Very valuable in helping me make the right choices.
16 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Warm welcome, knowledgeable staffWelcoming and k
A warm welcome and knowledgeable staff. Competative prices. Staff member Omar, big shouts and thanks.
17 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Very good experience and the guy look…
Very good experience and the guy look after me I think he’s name was Andre’ was an absolute legend.
15 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Easy to order, arrived promptly and the staff at your Swiss Cottage branch were really friendly when I picked up my item
15 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service
Friendly, helpful & honest support from customer services + next day delivery. All round great experience.
14 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual excellent service
Found the ityem I wanted at an excellent proce and then did everything possible to resilve matters when delivery went wrong
13 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly. helpful and knowledgable
The staff are friendly, helpful and knowledgeable, shopping at Richer Sounds is dangerously enjoyable.
7 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Great Service From Richer Sounds
Found the item I wanted, in stock, and at a good price. 6 year guarantee also included. Was easily able to reserve a day to pickup which suited me.
6 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Very pleased with the helpful service…
Very pleased with the helpful service which I received at the Swiss Cottage branch, when buying a new turntable.
6 décembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Grateful to Oli and Phillip for their…
Grateful to Oli and Phillip for their outstanding customer support. We bought a projector based on wrong measurements, and they were fantastic in helping us find an alternative and making the exchange very smooth. We've been shopping at Richer Sounds Swiss Cottage for 12+ years for their great customer service!
29 novembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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