I phoned up on the way to Richer Sounds Tunbridge Wells to order a tv, the chap I spoke to was very helpful, and said he would put a reserved sticker on it, I arrived 25 minutes later, room to park,... Voir plus
L'entreprise a répondu
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I have always used Richer Sounds for years, going back to the old Sevenoaks branch days!! Always great service, knowledgeable staff who are incredibly helpful. Great prices, and many thanks to Ja... Voir plus
L'entreprise a répondu
Excellent advice and product as always. Thank you to Calum at Richer Sounds in Tunbridge Wells for advising on the two subs solution for my system. Sounds and looks fantastic.
L'entreprise a répondu
Joe was extremely knowledgeable about the products we were looking at and that made the final choice of TV much easier. I have bought from Richer Sounds since the time when the y only had one shop o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
18 St Johns Road, TN4 9NT, Tunbridge Wells, Royaume-Uni
- 0333 900 0082
4,9
Excellent
1 k avis
Demande des avis aux clients
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I ordered a record player
I ordered a record player. I wasn’t that keen on the website . I thought it was very hard to find and use . I finely found what I wanted and went to the shop in Tunbridge wells. I did try to ring before we went there but nobody answered the phone . When we got there they had nothing in stock in store or on line .The man was very helpful but I came out with nothing. The only thing that kept me not buying from anywhere else was how reasonable priced Richer sounds are. The item I wanted finally came into stock . I ordered it . It came the next day. Amazing delivery and well worth the wait. It’s the best record player I have ever had . Very good service.
24 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your 5 star review!
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your 5 star review, it’s lovely to read your comments.
Always a great service from gents at…
Always a great service from gents at richer sounds Tunbridge wells, been using them for years now.
22 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful staff who explained about…
Very helpful staff who explained about the product I was interested in
18 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The staff in Richer Sounds Tunbridge…
The staff in Richer Sounds Tunbridge Wells are always amazing.
19 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your 5 star review, it’s lovely to read your comments.
Customer service at its best
Purchased a Two pairs of Chord Signature XLR cables through clearance. Store waa able to proviide one pair on site. They dligently procueed the other pair from another branch at the other end of the country. Big shout out to Joseph the store Manager. And thanks to RS for excellent products at a very favourable price. Time now to enjoy!
18 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your kind review, we look forward to your next visit.
Excellent service,great products, dispatched quickly, highly recommended
I've used richer sounds for a few years now, always great service, great products,highly recommended
18 février 2026
Avis spontané
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
43 inches and happy
I thought that as Richersounds deal with high spec TVs they might be a little snobby about my budget and requirements. I had looked online but needed to know the new TV would fit and meet my requirements. They were so helpful, not patronising at all and gave me all the info I needed. I then had the TV delivered to the store so I didn’t have to wait in for a home delivery. Easy parking and the TV was carried to my car
And yes as promised was able to set it all up myself at home ( but with the reassurance I could ring if I got stuck)
11 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
Excellent customer service
Great price and excellent customer service. Calum was polite and extremely helpful when the item I wanted had been sold. I was subsequently offered a better option at a great price with fast delivery.
7 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thank you for your wonderful feedback
Great experience for in store and online purchases.
Richer Sounds offers the best combination of price warranties and customer support. I have always found the right product and deal at RC and never had to look anywhere else. Store staff at Swiss Cottage and Tunbridge Wells are super helpful , well informed and pleasant. Love the fact that you can track product availability and in store deals across all stores. VIP deals offer outstanding value.
5 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
Staff
Excellent experience ordering a new system. Really knowledgeable staff and helpful. Delivery was prompt and as promised. Would definitely purchase from here again.
5 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your great feedback and for supporting local business.
An excellent click and collect service
An excellent click and collect service. I called ahead to ask if I could grab the item on my rounds, they didn't even hesitate to invite me over. Only when I got there, I realised they didn't officially open for another 20 minutes! Not a single grumble from them or mention of it on the phone or in person, I would never have asked if I had known I was out of hours. Truly great customer service.
3 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Just want to shout out to Dean and…
Just want to shout out to Dean and staff at the Tunbridge Wells store great service and excellent knowledge on whats the best pre amp what I needed for my record player rega 2.
1 février 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds customer service is…
Richer Sounds customer service is excellent. I'm happy though to give another review once my order arrives.
25 janvier 2026
Was told i would get an email when…
Was told i would get an email when items would be ready to deliver. Didn’t get that, i phoned and asked. Will get an email, didn’t get that. Phoned again was told it would be at the depot on 26 jan and could be delivered on 27th. Mentioned i work for a living. Can it be the following Saturday 31st? Yes, will i get an email confirmation? Yes. Phoned richer sounds yet again today (as its far too much trouble for them to contact me!) oh yes, dpd will contact you this evening to let you know they have my parcel. 11.59?? I will be asleep!
So will it come tomorrow? No idea personally.
Very poor service on the contact front. Guess only spending £1500 is not enough to warrant a good service?! How much should i have spent?
9 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Dear Mr Knight,
I was of course concerned to read of the problems you have had, and offer my apologies.
We will investigate and reach out to you directly ASAP to resolve things..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
UNFORTUNATELY Purchased LG OLED + SOUNDBAR PACKAGE. BUT CUSTOMER CARE VERY GOOD.
Purchased LG OLED + SOUNDBAR PACKAGE.
TRULY AWFUL PICTURE. RS COULD NOT FIX, STATING THAT "LG'S ARE ALWAYS A BIT BRIGHT". UPSCALING FOR FILM TAKEN EVEN 3- 4 YEARS AGO IS NON EXISTENT . RICHER SEND AN "EXPERT" WHO HAD NO IDEA.
RETURNED THE WHOLE PACKAGE.
WONT USE 'RS' AGAIN, AND STAY AWAY FROM LG.
***************IN ADDITION****************
SUBSEQUENTLY MR TOM GRIFFITHS FROM RICHER HAS HELPED GREATLY WITH THIS ISSUE, AND I WOULD VISIT RS IN THE FUTURE.
EVEN THOUGH MY INITIAL EXPERIENCE RATING REMAINS THE SAME, BUT WOULD RATE THE EXPERIENCE WITH MR GRIFFITHS AS 5 STARS.
4 décembre 2025
Avis spontané
Réponse de Richer Sounds - Tunbridge Wells
I was genuinely concerned to read that you had reason to be unhappy with your recent purchase from us, and that despite one of our colleagues visiting your home we couldn't resolve things to your satisfaction.
Thank you for returning my contact and allowing us a chance to put things right, I'm pleased that you confirmed to me after purchasing from us again that you are now completely happy and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon.
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Tunbridge Wells
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The guys went above and beyond to…
The guys went above and beyond to ensure that I got what I wanted asap and are a pleasure to work with, thank you!
16 janvier 2026
Réponse de Richer Sounds - Tunbridge Wells
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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