I found an amplifier I had bought did not fit slot in the console. Your salesman Terry found me a more appropriate amp and arranged for for collection of the first amp and deliver of new amp. The whol... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... Voir plus
L'entreprise a répondu
Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... Voir plus
L'entreprise a répondu
The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
64 Church Street, KT13 8DL, Weybridge, Royaume-Uni
- 0333 900 0083
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service from start to finish.
18 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
One of the best retail companies I have…
One of the best retail companies I have dealt with. Knowledgeable staff and easy to speak with by phone. Good prices and wide range of choice plus latest tech equipment.
11 décembre 2025
Réponse de Richer Sounds - Weybridge
Thank you for your wonderful feedback
Staff extremely helpful
Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast
14 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Weybridge Richer Brilliant!
Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.
Sure enough, phone call next day and were available for collection.
Excellent service, as always. Staff were friendly and polite.
10 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As always great service and customer…
As always great service and customer support. I made a mistake on my order and the team did everything to fix and get it resolved.
8 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Excellent product at an excellent…
Excellent product at an excellent price, and excellent service as well. All round great stuff from the RS team
9 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service
8 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Average when expecting brilliance
I was expecting more from going into RS somehow just felt flat really
Mundane experience
6 décembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your feedback Mr Lynch, although that is obviously really disappointing to read.
We will contact you to get a full run through of your visit, so we can determine the areas for obvious improvement in your eyes and do something to make up for the sub par visit.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Réponse de Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Very helpful staff , fair price , excellent delivery
Very pleased with purchase
6 décembre 2025
Réponse de Richer Sounds - Weybridge
Thank you for your 5 star review!
Always honest.
Richer Sounds has always been my go.to.AV specialist shop. Their fantastic knowledge of the items they sell far surpasses that of the big nationals, and I always feel their advice is honest and neutral, unswayed by bias and commissions.
1 décembre 2025
Fantastic team and service!
10 décembre 2025
Avis spontané
Réponse de Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great customer experience
Very happy with my purchases of a Cambridge Audio amp and CD player!
Liam was particularly helpful and knowledgable.
30 novembre 2025
Incredibly helpful
Incredibly helpful, friendly and professional service from start to finish. Can't recommend them highly enough. Thank you!
28 novembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Why wait for delivery, go to the store
Friendly and helpful staff were able to answer questions about a receiver and made purchasing in store a breeze and preferential to buying online and then waiting in for delivery.
30 novembre 2025
Réponse de Richer Sounds - Weybridge
Thank you for your 5 star review!
I opened the turntable I had ordered…
I opened the turntable I had ordered and there was no power pack. One call to the store and a new one was delivered to my house the next day.
29 novembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Really helpful
Really helpful, friendly, knowledgeable staff made my purchases easy and straightforward.
28 novembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Always excellent service and advice…
Always excellent service and advice from knowledgeable and friendly staff, coupled with an excellent range of products.
28 novembre 2025
Réponse de Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.