Richer Sounds - York Avis 

2 045
TrustScore 5 sur 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

On this occasion we were served by Kevin who was friendly, polite and listened to our needs. Once home our initial choice proved not so good so were returned and another selection made. This we still... Voir plus

Noté 5 sur 5 étoiles

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,9

Tous les avis

(2 045)

23 951 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

CD Player Order

Ordered a CD player and it was delivered swiftly to the store. The product is exactly what we were looking for.Every member of staff we have dealt with in the York store have been knowledgeable, polite and very helpful.

28 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Went to the York with a set idea of what I wanted.

Went to the York with a set idea of what I wanted.
After browsing for a short while I was approached by Arron who asked what I was looking for, after telling him what I had in mind he asked a few questions and advised me what would be better for me, saving me a considerable amount of money.
Talked me through how to set up the tone arm and system.
All delivered to my home within two days, all set up and sounds amazing.

28 février 2026
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Réponse de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Service with a smile

I am 88 years old living through the times when you could expect retailers to give a service not normally found today.
What a pleasant supprise when I went into the York store to find it staffed by enthusiastic experts patient enough to spend time with and advise a not too tech savvy oldie. Such a change from ill informed poorly trained staff so often encountered today.
Would recomend their services to anyone

26 février 2026
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Réponse de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Good advice

Good advice, alternatives/options shown on monitor

23 février 2026
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Réponse de Richer Sounds - York

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Sean listened to what I was after

Sean listened to what I was after, and gave good advice when I visited the store

21 février 2026
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Réponse de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Had a few issues with the website and…

Had a few issues with the website and Visa but Arron sorted it all out. Nice friendly service and we got it resolved. My order arrived on Monday and is fantastic. Just what I wanted at a brilliant price.
Can't say anything more..just keep on doing what you do.

21 février 2026
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Réponse de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Very helpful service from Joe and…

Very helpful service from Joe and Kevin. Helped me find the right products, which sound amazing!

20 février 2026
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Réponse de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Very professional, knowledgeable staff.

All the staff I spoke to either on the `phone or in the shop were helpful, professional, friendly and explained clearly anything I wanted to know. The demonstration of the products I purchased was extremely useful and enabled me to make a decision.
Thank you.

14 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent service as usual

My DVD was quickly delivered to the shop to be collected, and the friendly staff could not have been more helpful - 5-star service from Richer Sounds, as usual

17 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

received tv stand on time

received tv stand on time . not yet fitted base .but well done to York staff no complaints at all.

14 février 2026
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Réponse de Richer Sounds - York

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Good service in the shop and product…

Good service in the shop and product knowledge and fast delivery

15 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

I always purchase tvs from Richer…

I always purchase tvs from Richer sounds. The staff are always knowledgeable, friendly, helpful and supportive. They are not pushy, listen to what you want and always give the best advice. I normally purchase my tvs from the Hull branch but found myself in the York one on this occasion and the staff there were just as helpful and informative. I went on to purchase my new tv at a very reasonable price and had it delivered free of charge only a couple of days later. The delivery drivers kept us updated on their expected arrival an were even slightly ahead of schedule. Would not hesitate to recommend Richer sounds to anyone who may be looking for a new audio/visual product.

15 février 2026
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Réponse de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Can't fault them very friendly staff…

Can't fault them very friendly staff brilliant service definitely recommend them will definitely use them again

14 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

The TV was listed at a brilliant price…

The TV was listed at a brilliant price and cheaper than any other retailer. In addition I got a free sound bar making it an even better deal which couldn't be beaten. Not only was the item and offer great, the customer service is second to none. Highly highly recommended Thank you Richer Sounds :)

13 février 2026
Logo de Richer Sounds - York

Réponse de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

As ever

As ever. First class service from Richer Sounds. Mike was the man who dealt with my sale.

10 février 2026
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Réponse de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Noté 4 sur 5 étoiles

TV fixed to wall Job

Well they TV went on they wall and it still hang on they really so fantastic job.

However with they TV Arieal wire it was not very good as it broke and did get new wire they TV picture has no broken squares not that happy with they white plastic case that keeps wire concealed job not well done have wish to get card they person who had fixed TV on they wall but did not get any and they shop will contact they person to call round to reevaluate they job.

Just like too add that through going too Richer Sounds and today no person has been to see what work need to be carried out.

10 février 2026
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Réponse de Richer Sounds - York

I was really sorry to read there was an issue with the installation you had, and will follow up with the store and the installer asap to ensure this is resolved directly with you. Of course if I can be of any help in the meantime do get in touch..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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