RIGHTIO Avis 

They say they are a national company but they have nobody covering Nottingham…
They didn’t say this when they took our debit card details and promised to come this afternoon, they just sent a text cancelling their visit at 4pm
I phoned back and they said the company had no one in the whole of Nottingham 🤷‍♀️

Phil, the plumber arrived early, got straight on with job and was respectful and polite. He worked carefully and made sure all was working correctly before he left.

Service good, but I strongly advise that you use this company for emergency use only. Hourly rate with a so called pensioner discount was £ £166 per hour. Needed a mixer tap replaced as old one was spraying water everywhere. Plumber professional and courteous quoted me the price for an expensive( I believe he said £136) Iflo swan neck tap.Lovely, shiny tap, but when it came to payment he apologised and said he had given me the wrong price. With vat and pensioner discount the total cost was pence short of £400. Company was upfront about hourly cost, but I won't be contacting them again.

When water is cascading out of your light fittings downstairs and pooling on the floor, what you want is a calm, authoritative plumber to turn up and sort it out, That is what we had from Rightio.

The call centre made clear visit plans and then Mike explained what was needed and then completed the work quickly and in a friendly manner.

Efficient, proffesional and friendly. Will use again.

The plumber who changed my toilet for me has done a very professional job. It was a little on the expensive side as it ran into the 2nd hour but, overall I am delighted with the workmanship and professional experience.

Fast and reliable

Prompt service and quick resolution of problem

Great on the phone, promised attendance same day and quoted a price. (Can’t understand why first hour charge inc call out fee, labour & parts would be same rate for subsequent hours tho?).
Turned up as promised. Contractor was sullen, discourteous and not customer friendly. Did the job fine, then tried to charge pensioner customer again for ‘parts’. Parts charge removed from invoice by their office with an unconvincing tale. I wondered if it was a common tactic used to get revenue up? Would be hesitant to use again.

Prompt service, professional plumber, job completed in two hours and flood damage prevented.

A very good overall experience with Rightio from the initial contact over the phone to very thorough job done by the engineer in repairing our boiler

Very good service clear pricing and great engineer- would highly recommend

Really friendly customer service both in person and online and got the job done quickly and explained what the problem was thank you!

Craig arrived on time. Recognised problem straight away and set to. Fixed the problems and was a very clean and tidy worker.

Dear Rightio Customer Service Team,

I’m writing to formally lodge a complaint regarding the inadequate service I received as part of your care package.

At the end of June, I contacted Rightio due to a leaking concealed toilet in my rental flat. Your plumber's initial attempt to fix the issue didn’t solve the leakage, which later caused further water damage in several rooms. I had difficulty reaching your service line, and eventually had to hire another plumber at my own expense. He found that the cistern was the real issue, and the repair cost me £690.

I was also not aware that the care package would lock me into a long-term contract until 2028. Given the inconvenience and lack of transparency, I'm requesting a reimbursement of the costs and cancellation of the package.

Yours sincerely,
Trudy Roberts

This is from the plumber who diagnosed and fixed the issue
He completed the below document:

Diagnostic
Investigate and diagnose cause of leak from the concealed cistern; leak found to be the fill valve which is continuously dripping water
into the cistern and not shutting off.
This is causing the water to rise in the cistern and drip through the cistern holes and then drop down through the cistern holes and leak
onto the floor and this is continuous due to the fill valve co Stanton dripping and not shutting off.
*This issue has had two visits from separate plumbers from RIGHTIO who have incorrectly diagnosed used the issue as the flush valve
and condensation both of these are incorrect diagnostics
£99 + vat
Total £118.80

The very helpful engineer came to service our boiler. However, it turned out that the boiler was leaking carbon monoxide and so he condemned the boiler and we are unable to use it. I have tried multiple times to ask the company to fit a new boiler, as I discussed with the engineer when he came to our house. However, it has been very difficult to get hold of the company again., I have spoken to someone on the phone on one occasion who promised me someone will get back to me, other times I have been unable to get through due to the phones being very busy. It looks like I’m going to have to find a different company to get a boiler fitted.

Called customer services , booked a plumber at 4.10 as toilet was leaking from isolation valve. Rocked up with no tools at 4.25 then asked me to sign something on his pad , I said aren’t I supposed to do this after he said no . Screws the valve , unscrews it’s now 4.40 , says we need to be quoted for a bigger job ( we told custome services exactly the issue ), then said well you do it? No picking my daughter up at 5 and left ,the get notification to say I’d been charged £150 .
In the process of returning money and complaint.
Let me show you what an experienced company did .
Came out later at 7,40 pm , bought tools, had nothing to do with the valve , put a whole new system in , secured the toilet , there no more than 40 mins , no out of hours call out charge , included parts for £20 cheaper and. DO NOT USE THIS COMPANY YOU WILL REGRET IT .

This isnt an reactive emotional review, this is exactly my experience as it was . Customer services seem friendly , book an emergency plumber at 4.10 , rocks up at 4.25 no tools whuch i thought was odd, asks me to sign a doc on arrival, I said Im supposed to do this when the job is finished ? he said not. Looks at job screws unscrews then says we need to be requoted as he needs parts . It was a simple job btw , leaking from the isolation valve . I asked if he could do it and he said no he’s got to get his daughter at 5, You won’t be charged Just left us with no working toilet then got charged £150 . Im in the process of getting my money back and filing a complaint . Couldn’t be bothered plumber , tried to get a quick easy job before he finished at 5 , realised it was a bit longer so left. No duty of care, no communication between office , charged me before getting requoted, which I'm sure is illegal . Process of returning money and filing a complaint Rang local plumber , who came out ,charged £20 less for out of hours and it had nothing to do with the valve but it knew that , took him 30 mins. Absolutely do not use

Brilliant service from Rightio the gentleman Charlie wood was brilliant and spoke through everything for my auntie to understand.