RIGHTIO Avis 

Contacted them and received confirmation an engineer would be out between 12pm-5pm Saturday, no one turned up and no contact was made. Called them again Sunday morning, was told they would get back to me. Called me 10 minutes later to say they hadn't been able to contact the engineer but would keep trying. 4pm Sunday no one had called back and water is still dripping from my kitchen roof. Very poor service - wasted 1 and 1/2 days waiting for them.

Very professional and sorted my gas leak out very quickly

Rang them at 1.30pm- said they would get to me within 2 hours.
Soon as i put the phone down i got a text saying i had been rescheduled to between 5 - 8pm and the engineer would call before arriving.
Its almost 10pm now and nobody has turned up or even called.
Tried to phone them - office closed and no answering machine.
Gave up.. and went to bed.

Phoned in the morning for a plumber. I was contacted 45 mins before he arrived as I requested. He was a love guy, very friendly & informative. He was very efficient & sorted the 2 problems I had within 30mins. I would definitely recommend!

My call was answered courteously and everything was explained and my options outlined fully. Raymond the locksmith arrived within two hours as promised and examined the old lock which was beyond repair and fitted the new one very quickly. Again he was pleasant and reassuring. Payment was made by card on completion.

When I called initially - I didn't have to wait long to talk to somebody - which was a great start. Sorry I cannot remember the name of the person I spoke to but she was very friendly and professional. The process for arranging a visit was straightforward and sensible - no pointless questions etc. The engineers fixed the problem and were again friendly and professional. The cost was more than I expected but the labour charge was made clear to me when I arranged the visit and it was a same day service so fair enough. Probably - and I didn't ask - so partly my fault - the cost of the parts could have been made clearer and I guess possibly a range of options could have been offered. (My kitchen sink taps were being replaced - so different range of taps perhaps?) That said the job was done in as much time as it would take to do - no nonsense of taking longer than an hour for the sake of increasing the cost. Overall a very good experience - but not the cheapest!

This company rips you off. They charged us (an elderly couple) more than £400 for 2 call outs and parts, to fix a toilet that in the end still wasn’t fixed. I called a local plumber who fixed the job in half an hour for less than 1/3 of their charge, I would not recommend!

Bad start to a company I have just signed up to for 18 months. Toilet was not fixed properly, appointments not timely and in one case delayed despite problem. Rushed job - not checking for long enough when finished. Why have I signed up? Maybe it will get better.

Cannot believe how helpful and professional this firm werefrom beginning to end they were first class

The plumbers spent less than 10 minutes in my home, said they needed a part and promised to return the following morning. They never returned and Rightio has charged me claiming they have completed the job! And the plumbers turned up without any tools!
Very poor and recommend you avoid.

In a very stressful situation I was immediately put at ease. I had tried a couple of other listed locksmiths who advertised 24 hours call outs only to be told no one was available but this company came to my rescue. I did have a longer wait that was first told but the engineer rang to explain he was stuck in traffic so knew what time to expect him.

Extremely good came out and tried fixing the shower but parts no longer available so went to get a replacement shower and fitted it on the same day we telephoned the company.

I rang and accepted a quote for the call out and first hours work (£145) which I thought was a bit steep, however I accepted. Ten minutes later I got a text to say the appointment was cancelled, no explanation.
Waste of time !

Didn’t expect a hard sell for a new boiler for a relatively small repair, and then because I decided to leave the plan they implemented what they called the full price of £222.00 and won’t budge on that. Not Happy…

Superb quality plumbing by an expert. Very happy with my new kitchen tap. Not cheap but top quality.

Excellent company to deal with, very professional. The engineer who came out to do the job was superb. Highly recommend.

Howie, superb workmanship in 38degrees in the atic space, ps hope i got your name right.

hink I just had one of the scariest experiences with any service company. Plumber was late I phoned my times to cancel as plumber is late and when he came to look at my shower and never checked in and out from home in 2 minutes Thank goodness I didn't give them any card details and never sign any paperwork they send me link to pay £162 and if they insist me to pay then I will definitely complaints to trading standard Hopefully will resolve but I would warn anyone (especially vulnerable people) to not use this company!

I had no problem making an appointment over the phone. On the day, Mark (plumber) gave me an ETA about when he would be able to start the job. I had been told in advance the cost would be £150 + VAT for the first hour. He’d finished in 40 minutes. For convenience alone, these guys are good for smaller jobs. In hindsight I should have bought the parts for the toilet cistern flush replacements in advance. It would have saved me some money. Otherwise all good.

Avoid! Initially a positive experience- plumber available next day and job completed promptly, albeit well above market average for hourly fees. Sealant around bath replaced. In less than four months we had gaps in the sealant and patches of black mould. Plumber visited at my request and I was told this is normal after this time and was not their fault. They then tried to charge me £102 for this six minute "consultation" Extremely disappointing, such poor customer service following inadequate and ineffective work being carried out. Can not, in good conscience ever recommend this company.