Road Runner Sports Avis 

Great in-store service. Excellent return policy. I really like the VIP program. Online experience is very good. Quick shipping. It's the only place I buy athletic shoes anymore.

Don’t trust those emails you get to subscribe to their VIP program. They have an excuse for every which way to not give you the savings.

I was a die hard Zappos fan for years... until they started to go downhill / got Amazoned up. I started looking for a new place to buy shoes, and I like Nordstrom for a lot of things... but not sneakers.

Enter Road Runner. They've got local stores where I can try things on (or if I need something in a hurry.) They've got a helpful staff if I want to consider something beyond my beloved Brooks Ghosts. They've got all the add-on models (weatherized, Max, GTX) in all the sizes and colors I need. And they ship fast and basically always free. Thanks for being my new sneakers Zappos, Road Runner!

Ever been sent an empty package for something you paid for? I had not...until now. Road Runner sent me an empty sunglasses case with no product inside. Then their customer service hung up on me after I waited 57 minutes to speak to an actual person halfway through politely explaining the issue. I don't yell or swear at customer supprt reps. She just interrupted me, said, "Oh that's not good" and hung up. There is a difference between a dropped signal lost call tone and a terminated call. This was not the former. When I sent photos of the empty case, I got no response. This is the definition of not caring.

The VIP membership is not worth it using your VIP cash as a nightmare I can get better prices directly from the manufacturer than using their website so it doesn't make any sense to even shop on their site

Great place, great club

Poor, left a call back, never called. Called again and was told wait time 5 minutes, was told that 5 times. I live in Yuma, my order is coming from San Diego, the shoes for my wife from Ohio, however they are arriving the same day the 26th. Sounds like the pony express for my shoes, been members for over 35 years, this will be last order.

The ordering, cancellation and refund process is the worst I have ever experienced. As a VIP member for 33 years, this is the first time that I have been so disappointed to the point of anger with result to trying to get a refund of a cancellation. RRS states that their customer service standard is a "WOW." However, I would characterize it has a "Whoa, don't buy from this company!" I spent over 200 minutes on the phone trying to resolve one order over a period of three weeks.

The company has never let me down. RRS has excellent shoe experts that take the time to share knowledge. RRS also has great systems.

A great selection at all price ranges. Customer service is great with questions or to help out.

Been buying from Road Runner Sports since 1972 in San Diego. Have never had a problem with the store or the staff. They are always very helpful. Can't say enough good about them in all the years I've deal with them. Great store and employees.

Been ordering online and once in person since 2020 after an ankle break rehab. Always quick delivery, and a couple times when I ordered a new brand (OC) that sized differently than my other sneakers I had to do an exchange, no hassle. I found their outlet store (online) has excellent deals and I also did the VIP membership, so I get further discounts and points. I have ordered: Hoka's, Brooks, Asics's and OC. Always feel like I walk away with a good deal. Also have had questions on my VIP membership and have called in and gotten helpful staff support. I even turned my physical therapist onto this store.

Avoid this company like the plague.

Placed an order that should’ve been fully covered by my rewards points. Then got an email confirmation of the order only to find out it did not apply any of my rewards points and charged my card for the entire transaction. Waited on hold for 40 mins only for someone to tell me that it was definitely a mistake but they could not refund the charges until I had received shipping confirmation and a tracking number, and that I would
need to call back then. In hindsight I should’ve just demanded they do a refund right then while I had them on the phone. Called back the following day with tracking info and waited another 30 mins only for the call to get disconnected and agent did not call back even though they had my contact info. Called back and waited another 40 mins only for the agent to tell me that the agent I had spoken to the day before was incorrect about the policy and that I actually needed to call back once I actually received the item. I informed her I was not going to go through this ridiculous process another time and that I would like to speak to a supervisor about refunding the charges now. Waited on hold for another 12 mins only for the same agent (not the supervisor) to come back on and tell me they would refund the charges. She also tried to tell me she could not send me email confirmation of the refunded charges. So I asked to speak to the supervisor again. Then magically she was able to send me email confirmation of the charges. Imagine that!

Overall, I would never consider ordering anything from this company again…not even if it was free. What a terrible experience.

RoadRunner Sports website makes it easy to find the shoes your looking for and to place orders online.

Items came as described. Shipped and received items fast. Great company to do business with.

Deceptive and confusing business model with the memberships and everything. I've also spent a lot of time on the phone trying to cancel. Good product selection, but the company has made some wrong turns on my opinion.

I ordered a very specific shoe that I wanted that they had stock of. HOKA Clifton 9. The item arrived in a timely manner and was exactly what I wanted and is working out great!

Awful experience shopping with them and customer service from in store to online. Store clerk couldn’t even place the right order and the company doesn’t do refunds so you’re stuck with a gift card on a brand that you don’t want to spend money on.