Road Runner Sports Avis 

Ship wrong product then bill for return shipping. Wait times to resolve there errors is poor. Knowledge of service reps is low on how to handle pre order items. Cancel orders without sending emails or updating account page. One order lasted several weeks and still no shoes or complete resolution.

After the website upgrade the checkout sections was always erroring out for me. I have close close the website and re launch again to step through the checkout process while redeeming the vip rewards

I have been ordering from RRS since the 1990's and was a VIP member. My last order (of $140) was shipped incorrectly after they had "upgraded" their computer systems. They were not willing to correct the issue to my satisfaction. So after 30 years, I will no longer support this company.

Easy to order online. When you need assistance, the call back system works well and the representatives are helpful. Shoes arrive on time as promised. The VIP membership is worth the cost.

The rewards program is great, packages usually arrive faster than expected, and prices/selection are good.

I ordered shoes for my husband online, based on previous in house experience. I got the shoes in a very timely manner and they fit perfectly!

I have been ordering from Road Runner Sports for 20+ years without any issues. My shoes have always arrived in a timely manner.

I have purchased from RRS for many years, and the selection, service, and support are always great.

I used to shop at the Newbury Park store and they were wonderful. That was 5 years ago. I have in the last two months referred three people over there. They have all tried calling the store day after day after day. They do not answer their phones. I even tried to call their customer service and was told a 20 minute wait. 10 minutes after holding it still said a 20 minute wait. What has happened to this store?? no more referrals to them. Wont buy on line from them either knowing you cant talk with them when you need help!

I've been a customer of RRS for more than 25 years and have ordered dozens of pairs of running shoes, clothing, etc. during that time. Service, qualify, timeliness and pricing has always been outstanding.

Product availability was great! The website was easy to use and shipping was delivered within promised window. Will definitely buy from here again!

Buyer Beware – Disappointing Experience with Road Runner Sports Online

I ordered a new pair of shoes from Road Runner Sports’ online store about a week ago, expecting a brand-new item as advertised. Unfortunately, what I received was far from that. The shoes arrived with visible wear on the soles, stains on the upper fabric, and shoelaces already installed, indicating they had been previously worn or handled inappropriately.

I promptly contacted customer service and spoke with a representative named Rick, who was courteous and professional. After reviewing the photos I emailed, he acknowledged the issue and agreed that this was not how new merchandise should be sent out. While I do appreciate their willingness to replace the shoes, when I asked what would be done to address the inconvenience and disappointment, I was told nothing further would be offered.

In my view, sending out used or damaged shoes while advertising them as new raises serious concerns about quality control and customer care. Mistakes can happen—but how a company handles those mistakes matters. Based on my experience, I cannot in good faith recommend shopping with Road Runner Sports online.

I share this review to help other consumers make informed choices. Proceed with caution.

To start we waited where we were told to sign in and after about 15 they took our name and VIP information. We then waited about another 20 minutes when they called someone before us who arrived 10 minutes after us. I complained and we finally got service. The kid that waited on us was nice but had very limited knowledge. We told him what type of sneakers we needed and there were barely any choices. I wound up getting the exact same sneakers I have and my husband had to order his because there was no stock. In essence we could have just done this all on line instead of being aggravated for an hour and a half.

Easy website to order from with great prices and fast shipping

I purchased a pair of Brooks running shoes from a pop up HS track meet. The sole separated from the shoe in less that 100 miles of running and under 90 days. I took care of the shoes well. I called the store, they said they would only give me a 10% discount if I signed up to be a member, on a new pair of shoes and would do nothing else to help me out. BRUTAL!

Road Runner Sports never disappoints Super-fast shipping, and their customer service is top-notch—any problem is fixed right away. 10/10 recommend

I have been a loyal customer for probably 10 years and i still enjoy it as service is getting better and better.

I have always had excellent experience with Road Runner sports they ship quickly. If there’s any issues they take care of it immediately I highly recommend them.

I agree with the other poor reviews here. In the past they have used any credit card on my account to auto-renew memberships. I used my husband's credit card to buy a pair of shoes and they charged the annual membership fee. No consent, nothing. They kept the card on file for what reason?

In addition, every time I visit a Road Runner, even if I know the exact size and model shoe I want, it's a 45 minutes (at the very least) experience. If you are not trying shoes on and just wanting to buy a shoe there is no reason you should have to wait 45 minutes.

Finally, I just previously purchased a pair of sneakers online. I do most of my shopping online and Road Runner is the first merchant who charged me TWICE. Two charges came up pending. Obviously one was dropped, but I have never had this happen to me before.

If you have a locally owned running store near you, save yourself the headache and shop small. Road Runner is not recommended by me.

Just doesn’t think it’s right that you have to have a membership to receive better pricing. However, the site was pretty simple to navigate. The prices were pretty good regardless of the membership. I wish it was more ways to actually pay, but I like it.