Mr. Fred explained and answered all the questions I had about AZ-900, really very precise with great understanding of cloud engineering. N Kasule
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Lisez les avis des autres
Hi all , a big thank you to Frederick as he was really friendly informative and professional , thank you for assigning me to him , nice to speak with the same IT lingo , and backing with his exp... Voir plus
With a background in science and no experience in I.T whatsoever Robust IT were great in informing me of which courses they provided to go into an I.T career. I spoke with Simon over the phone and... Voir plus
I had the opportunity to attend a one week online CompTIA Network Plus course led by Admire and I really enjoyed it. Admire was patient and didn’t mind explaining in a few different ways until we... Voir plus
À propos de l'entreprise
- Institut de formation en logiciels
- Centre de formation pour adultes
- Centre d'éducation
- Institution éducative
Écrit par l'entreprise
Founded in 2011, Robust IT is an award-winning IT and Project Management training provider dedicated to helping individuals and organisations succeed in today’s fast-paced tech environment. We are proud to be a Microsoft AI Cloud Partner, AWS Partner, CompTIA Authorised Partner, and an official EC-Council and NCSC-accredited training provider. As a certified Pearson VUE Testing Centre, we also offer on-site certification exams for a wide range of global qualifications. Our training covers in-demand areas such as Amazon Web Services (AWS), Cybersecurity (all levels), Microsoft, Cisco, CompTIA, Artificial Intelligence (AI), and more. Whether you're new to IT or an experienced professional, our courses are designed to support your growth. With flexible learning options — including live online classes, classroom sessions, and custom in-house programmes — we make high-quality training accessible and effective. Our expert instructors focus on real-world skills to ensure you're confident and job-ready. Your success is our priority.
Coordonnées de contact
New Horizon Business Centre, 17, Barrows Road, CM19 5FN, Harlow, Royaume-Uni
- 0800 6771232
- info@robustittraining.com
- www.robustittraining.com
4,7
Excellent
544 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Professional and helpful team
Everyone I spoke to or heard from was professional and helpful. Replies were fast, and always left friendly voice mails if they couldn't get through to me. Looking forward to finishing my training with RobustIT
10 juin 2025
Avis spontané
Réponse : Robust IT
Thank you so much for your lovely feedback! We're really pleased to hear you’ve had a positive experience with the team – professionalism and friendly support are exactly what we aim for. If you ever need a hand or get stuck along the way, just give us a call – we’re always happy to help. We’re looking forward to supporting you through the rest of your training journey with RobustIT!
Excellent support
The support has been excellent throughout my PRINCE2 course. Jake has been incredibly helpful with CV writing, interview preparation, and even thorough guidance on improving my LinkedIn profile. I feel much more confident and prepared thanks to their detailed resources and one-to-one support.
9 juin 2025
Avis spontané
Réponse : Robust IT
Thank you so much for your kind words! We're delighted to hear you've had such a positive experience during your PRINCE2 course. It's great to know Jake’s support with your CV, interviews, and LinkedIn has made a real difference. We're always here if you need anything – don’t hesitate to give us a call if you get stuck or just need a bit of guidance. Wishing you continued success, and we’ll be in touch soon to check how you’re getting on!
I am happy with RobustIT team
I am happy with RobustIT team, as they are supportive and caring people. I appreciate their support and special thanks to my humble, honest, down to earth, tutor, Jeremy who explains the materials professionally, and tirelessly. He answered my questions, patiently, and made the complex materials simple for me. I definitely, recommend RobustIT team to any one who is looking to learn new exciting skills in their life, and especially with Mr. Jeremy. Thank you very much for your explicit method of supporting RobustIT team :)
6 juin 2025
Avis spontané
Réponse : Robust IT
Thank you for such a thoughtful and heartfelt review! We're so pleased to hear that you’ve felt supported and cared for throughout your journey with us. Jeremy will be absolutely chuffed to know the impact his patient and professional teaching has had – we’ll be sure to pass on your kind words. If you ever find yourself needing help or have questions, just give us a ring – we’re always happy to assist. Thanks again for recommending RobustIT – we’re here whenever you need us, and we’ll be in touch soon to check how things are going!
Great initial call with jack
Great initial call with jack , took me through step by step what I need to do for every module ,
Can’t wait to start now , let the journey commences
5 juin 2025
Avis spontané
Réponse : Robust IT
Thanks so much for your lovely feedback! We're really glad to hear your initial call with Jack went well and that everything was explained clearly step by step. It’s great to see your excitement – we’re just as excited to support you on this journey! If you ever need a hand or have any questions along the way, just give us a call – we’re always here to help. Let the journey begin!
Exceptional Support and Professionalism During Onboarding – Thank You, Robust IT
Jack and Liam demonstrated a high level of professionalism and were incredibly helpful throughout the onboarding process. Their consistent follow-up and ability to simplify the steps made the entire experience seamless. I truly appreciated their assurance and reassurance, which gave me the confidence to begin the courses with ease. Their excellent communication skills stood out, especially as they made it clear that I could reach out and speak with them at any time should I need support. This level of care made me feel as though I had been connected with brothers—reliable and supportive every step of the way. Thank you very much, Robust IT.
4 juin 2025
Avis spontané
Réponse : Robust IT
Thank you so much for your kind and thoughtful message. We’re truly delighted to hear that your onboarding experience with Jack and Liam was so positive.
At Robust IT, we strive to make every learner feel supported and confident from the very beginning, and it's wonderful to know that Jack and Liam’s dedication and professionalism helped create such a smooth and reassuring start for you. Your words perfectly capture the level of care and commitment they bring to their roles each day, and your feedback will mean a great deal to them.
Please know that our team is always here for you as you progress through your courses. Don’t hesitate to reach out at any time — your success is our priority.
Wishing you all the best on your learning journey!
Only interesting in your money
This company is only interested in making money from you. They entice you with marketing calls claiming easy courses that give high salary jobs, whilst "sitting at home playing fifa". My fault for listening to something that is too good to be true I guess.
The revision resources they offer are bare minimum. Just some American guy that talks at half speed, nothing a google search can't do.
They give mock exams that have questions with poor grammar and spelling, giving you absolutely no benefit whatsoever.
Do not give this selfish company any money, I would urge you to find the much cheaper/free resources online that offer much more depth and integrity.
Don't fall for the trap.
2 juin 2025
Avis spontané
Réponse : Robust IT
Thank you for your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. However, we feel it is important to clarify the facts and provide a fair and balanced account of the support we have offered.
We take every review seriously. When we are at fault, we acknowledge it and work with our students to put things right. However, in this situation, we believe that your lack of engagement with us has not allowed us to fully assist you
To provide clarity, here is a summary of the timeline and key facts as we have them recorded:
• You completed a BSC followed by a Master’s degree in Cyber Security in 2022, but you were unable to secure employment for approximately 18 months after this qualification Before coming to use as you have not been able to find work.
• You criticised us for promoting careers in cyber security, all of which is why students come to us, and we do our utmost to assist them to achieve their qualifications by using materials, Live lab, classroom and support that we offer
• We never clamed the courses you bought are “easy courses” having spent a long time and cost obtaining your BSc and Masters and then unable to find work we agreed to just supplying the core qualification needed to assist in finding you employment Most of our students would have had to start from the beginning but given your background we agreed on the advices course that are recognised by the Ministry of Defence, Department of Defence & National Cyber Security Centre
• You subsequently contacted us, and we advised that to be competitive in the job market, it would be beneficial for you to obtain industry-recognised certifications such as CompTIA Security+ and the CEH.
• You enrolled in our programme and purchased the training package, which was fully explained to you prior to your commitment.
• You attend classroom for the CEH in April 2024 which you say was useful but then decided you could learn better yourself and decided not to complete the training material or sit the recommended exams.
• You later claimed that we failed to help you find employment, despite not engaging with the core elements of the programme—designed specifically to prepare you for work—we assisted you with preparation of your CV and assisted looking for jobs for you
• You dismissed the CEH certification on the grounds that it was “only about pen testing”, even after we provided a detailed explanation to show that this was not the case.
• We have remained patient, offering support, flexible learning options, and career guidance. However, none of this can be effective without your active participation.
• We always strive for 100% accuracy in our mock exam questions, but we understand that the occasional error in grammar or spelling can occur, given the volume of content. We’re grateful when these are pointed out and aim to fix any reported issues within 48 hours. While all questions are thoroughly checked, we acknowledge there's always room to improve, and we appreciate your feedback — it helps provide a better service
We do not promise guaranteed jobs, as outcomes are directly linked to the learner’s level of engagement on their chosen course. If someone is unwilling to undertake the training and sit the exams it is unreasonable to expect successful employment outcomes.
We are happy and willing to support you, should you choose to re-engage. But we must be clear: success in any career path, including cyber security, requires the student to participate in the training
We respect your right to share your views, but we believe this review misrepresents your experience and the support we provided. Our goal is to help individuals build real skills that lead to real jobs—but this must be a partnership in order to succeed.
An Excellent Company Training Firm
An Excellent Company Training Firm
As a former company trainer from 2001-2010 I would recommend Robust IT to anyone for initial training in the industry. They are very reasonable value for money in relation to other training firms in the sector and they gave me a lot of time and support.
29 mai 2025
Réponse : Robust IT
Thank you so much for your thoughtful recommendation. Coming from someone with your experience in company training, your words carry great weight and truly mean a lot to us.
We’re especially glad to hear that you found value in both the support and the time we dedicated to your training. Providing accessible, high-quality education is at the heart of what we do, and it’s rewarding to know it made a positive impact on your journey.
Should you ever need anything further or wish to continue developing your skills, we’re always here to help.
Great service at Robust!
Great service! I am currently being guided by Sean to complete my course, all my questions are answered in a professional and helpful manner. I can certainly say that I am happy with the service I am receiving.
28 mai 2025
Avis spontané
Réponse : Robust IT
Thank you so much for your kind words! We're thrilled to hear that you're happy with the service and that Sean has been able to support you effectively throughout your course. Your feedback is greatly appreciated and motivates us to continue providing the best possible experience. If there's anything more we can do to assist you, please don’t hesitate to reach out!
In the long run
In the long run, robust IT did help me to get two jobs.
Initially, I enrolled on the course that specialised in IT/cyber security qualifications. There were five certifications in total, the first two focused on very basic computing, cloud computing and Microsoft services. They also gave me a foundational understanding of basic computing. The next two certifications focused on basic networking and security. This allowed me to have a rudimentary understanding on how networks worked and how to protect them unauthorised access. This also had the benefit of coming from industry recognised brand like CompTIA. The last and most comprehensive certification combined the skill I learnt from the previous certifications to give me a more in-depth understanding of cyber security.
I had two primary support systems with this company. The first one were all online resources I had access to while enrolled on the course. These online videos and tutorials were the primary factor that allowed me to learn at my own pace while giving me the understanding needed to excel in this role. The secondary Support system I had were from robust IT employees themselves. They helped me write a compelling CV, they gave me advice onto how to set up a LinkedIn profile, how to effectively search for jobs, and they were also willing to write to me a reference.
I was particularly lucky when one of the employees called Jake, gave me practical career advice) which although didn’t happen overnight) did eventually allow me to get an IT job with a globally recognised company.
Now admittedly there were some setbacks and due to the oversaturated job market in London, I did spend longer than I anticipated unemployed.
But I persevered and eventually got my dream job, thanks to Robust.
So basically, it was all worth it!
28 juin 2024
Avis spontané
Réponse : Robust IT
Thank you for sharing your journey — it’s genuinely inspiring to hear how your perseverance, combined with the structured support from Robust IT, led to such a positive outcome. It’s great to see how the course provided both a strong technical foundation and practical career guidance, especially through the help of individuals like Jake.
Your experience is a testament to the value of well-rounded training and support, and it’s encouraging to know that even with challenges like a competitive job market, success is still achievable with the right mindset and resources. Congratulations on landing your dream job — well deserved!
I recently completed my qualifications…
I recently completed my qualifications with Robust, and the entire experience was both enjoyable and incredibly valuable. The most important reason I pursued these qualifications was to improve my chances of finding a new role in IT—an industry I had no prior experience in.
After completing the course, I was introduced to Jake, the recruitment specialist at Robust. Jake went above and beyond to support me. He took the time to prepare me for the job market by offering detailed interview tips, running mock interview scenarios, and helping me refine my CV. He was always approachable and genuinely committed to helping me succeed.
Thanks to Jake’s support and the training I received through Robust, I secured a new IT role within three months of completing the course—and I’m absolutely loving it. I genuinely don’t believe I would be where I am today without their help. I’m incredibly grateful for the guidance and support I received.
16 mai 2025
Avis spontané
Réponse : Robust IT
Thank you for sharing your experience—it's amazing to hear how quickly things turned around for you after completing your qualifications with Robust. Transitioning into IT without prior experience is no small feat, and it’s clear that both the training and support you received played a key role in your success.
Jake’s dedication and hands-on approach clearly made a real difference, and it's great to see how personalized support—like mock interviews and CV guidance—can have such a powerful impact. Congratulations on securing your new role in such a short time! Wishing you continued success as you grow in your IT career.
Informative and Good service
The training course was well structured and easy to follow. As with all things you have to put in thr time and effort to get what you want. Massive thank you to Jack H, for his patience and support when I needed it.
27 mai 2025
Avis spontané
Réponse : Robust IT
Thank you for your feedback! It’s great to hear that you found the training course well-structured and easy to follow. You're absolutely right—putting in the time and effort makes all the difference. A big shoutout to Jack H as well—his patience and support clearly had a meaningful impact on your experience. Wishing you all the best in your continued journey!
Discriminatory, Misleading, and Unprofessional – Neurodivergent Learners Beware
I foolishly paid £900 to date for Robust IT’s cybersecurity training expecting structure, support, and quality. Instead, I received:
• Pirated PDF textbooks hosted via unsecured Google Drive
• Free YouTube videos presented as course content
• AI-narrated PowerPoints that were sensory-inaccessible
• No structured support, despite repeated neurodivergent disclosure
As a diagnosed neurodivergent learner (ADHD, AuDHD traits), I made multiple formal requests for support under the Equality Act 2010. Instead, I was told my needs were “too complicated,” and the promised support plan was quietly dropped.
Their “Compliance Manager” ignored formal complaint deadlines and closed support tickets without resolution. I had to create my own learning system just to pass the SC-900 exam — which I paid for separately and passed entirely independently.
Other major issues:
• Nearly 100 student emails exposed via Google Drive (serious GDPR breach)
• Falsely advertise “Microsoft Gold Partner” status (retired in 2022)
• Aggressive language used around chargebacks despite failure to deliver promised service
This provider failed in its duty of care, accessibility obligations, and basic service delivery. I am now pursuing complaints with:
• Trading Standards
• Information Commissioner’s Office (ICO)
• Equality Advisory & Support Service (EASS)
• Microsoft Partner Compliance team
If you are neurodivergent or value ethical, professional training — avoid Robust IT!!
***EDIT (29 May 2025):
I’m adding this update in response to Robust IT’s public reply.
• They are misrepresenting my situation. I disclosed my ADHD and suspected autism very early in the course (December 2024, the month after enrolling), not “four months in” as they claim. Legally, the time at which I disclosed doesn’t matter — once they were aware, they had a duty to make reasonable adjustments under the Equality Act 2010. I asked for support and told them about my struggles with their “content” early and repeatedly — they promised to put together a support plan, then withdrew it, calling my needs “too complicated.” They never once implemented or followed through.
• I sent them a formal complaint in April 2025, along with a further highly detailed email including documented evidence of their discrimination, data breach, and misrepresentation. They ignored it completely. It was only after I sent them the Letter Before Action in May that they finally responded — not to the complaint itself, but to the legal threat.
• The SC-900 exam they mention was passed entirely through my own self-study — not their materials. Their own “mock tests” showed I wasn’t ready, which meant I couldn’t be put forward for the paid exam (their own process), so I took it upon myself to self study after it was clear they weren’t going to help, and I paid for that exam myself along with paid apps to help with retention. They did not provide the structured, sensory-friendly support I needed as an ND learner. I even tried to tell them how they could help and how their content was troubling for me, but they just wanted me to go away.
• Their “partial refund” was them offering back my own money to silence me, not a fair or genuine resolution. Later, they offered a full refund — but only if I removed my reviews and personal ND posts, which is manipulative and unethical. I’d also like to add that the actual cost for the exam itself is £64 through Microsoft, and that free study materials available online are far superior to the AI-generated slideshow videos they provide as paid content.
• Their comment about the Google Drive “informal sharing” downplays a serious GDPR breach where nearly 100 student emails were exposed without consent. (I have documents showing the breach.)
• I’m also aware of multiple other ND learners who have faced, and are currently facing, similar struggles with inaccessible materials and a refusal to make real adjustments. This isn’t just about me — it’s a systemic pattern.
• Their claim that they “support ND learners” is simply not true in practice. My own documented experience (which they refuse to acknowledge in full) shows a complete failure to meet basic accessibility standards or legal obligations under the Equality Act 2010.
I didn’t want to have to go to the effort of writing any reviews or sharing my experience on social platforms, but they forced my hand by ignoring me completely and showing no real care for my wellbeing or the stress this has caused. I’m trying hard for a career change in cybersecurity, but dealing with this has consumed so much of my energy and progress. My goal in sharing this has always been to warn other neurodivergent learners and ensure no one else goes through what I am.
I stand by my review and my experience.
23 mai 2025
Avis spontané
Réponse : Robust IT
Thank you for your feedback. We're sorry your experience didn’t meet expectations and appreciate the opportunity to respond:
• Microsoft Partner
We were a Microsoft Gold Partner when you enrolled in 2024. That program officially ended in 2025. Due to our long-term relationship with Microsoft, we retained this status through its final phase. We are now a verified Microsoft AI Cloud Partner.
o Microsoft Gold Partner end date:
https://learn.microsoft.com/en-us/partner-center/membership/silver-gold-membership-competency
o Our current AI Partner listing:
https://appsource.microsoft.com/en-us/marketplace/partner-dir/7840128c-b7c2-4ff8-900b-e9b2a1346253/overview
Note: Microsoft listings update every 6 months. We’re happy to provide an updated link on request.
• Course Content
Our training does not include YouTube videos or pirated PDFs. All course materials are professionally developed or officially licensed and delivered through secure platforms.
• Training Format
We offer flexible learning options: classroom sessions, live online training, and self-paced content — along with hands-on training via Microsoft Live Labs.
While the initial format may not have suited your preferences, alternative options were offered but not taken up. We encourage open communication so we can tailor the experience when needed.
• Google Drive Access
A shared Google Drive folder was informally created by a staff member to help students collaborate. Students could upload content freely, which we now recognise was not secure.
The folder has since been removed.
While we couldn’t replicate any exposure of student email addresses and are unsure what may have been seen, we are treating the concern seriously and reviewing the issue as a precaution. Our intent was to support peer learning, and we’ve taken corrective steps.
• Exam Support & Accessibility
You successfully passed two exams and mock tests. While you self-funded the SC-900 exam, we supported your preparation, provided access to Microsoft Live Labs, and included the AZ-900 exam as part of your training package.
• Disability & Neurodiversity Support
We support all students with disabilities — whether physical or non-physical — to the best of our ability.
However, your support needs were not disclosed at the start of the course and were only brought to our attention after four months.
We responded promptly once informed, though earlier notice would have allowed us to provide more tailored support from the beginning. As a result, we are actively improving our onboarding process to better identify and address support needs early.
• Refund Offer
We offered a partial refund, retaining £450 to cover the AZ-900 training, its mocks and exam and the SC-900 content, and mock tests. This was offered in good faith.
• We were disappointed to receive an email stating that a negative review would be posted unless a full refund was issued.
• Unmet Promises?
Please clarify which specific services you feel were promised but not delivered.
Our records show consistent communication, full access to course materials, support services, and exam resources.
If anything was missed, we are more than happy to review and resolve it with you directly.
• Final Note
We care deeply about our students and take full responsibility when things go wrong. We are committed to learning from feedback and making improvements.
If you would like to revisit the conversation or seek further resolution, our door remains open.
— The Robust IT Team
Robust by Name, Robust by Nature
The service from Robust IT has been excellent whilst going through my Network+ Cert. Jack Heeney was instrumental in addressing my needs effectively. He was always accessible, listened carefully to my requirements, and skillfully provided solutions perfectly suited to my situation. I truly value the dedicated support and professional approach throughout.
22 mai 2025
Avis spontané
Réponse : Robust IT
Thank you for the kind words and thoughtful feedback! We're thrilled to hear that your experience with Robust IT lived up to the name. It's especially great to know that Jack Heeney provided such dedicated and responsive support—meeting your needs with professionalism and care. Congratulations on completing your Network+ certification, and we wish you continued success in your IT journey!
Caring and Human
Every university I've been to, I've course, every service, every business, everything feels corporate and inhuman. Not RobustIT. Every step of the way, I have had support from the lovely staff. I was never hit with one of those "it's against our policy" lines, and I am always treated like a person. It's clear they care, which makes me care more.
9 mai 2025
Réponse : Robust IT
Thank you for such a heartfelt message. It means a lot to hear that you felt truly supported and treated with genuine care throughout your journey with Robust IT. We believe in putting people first, and it's incredibly rewarding to know that came through in your experience. Your words perfectly capture the kind of environment we strive to create—human, understanding, and supportive. Wishing you all the best in your continued success!
I don't understand some of these…
I don't understand some of these reviews. I believe its people just after an easy ride and not wanting to put the effort in to completer their courses. I started a few years back and due to a major facial injury that took longer to heal than first thought struggled to cope looki g at computer screens for a prolonged time. As of September last year I have been on full steam to complete my courses with robust IT and successfully passed az900 and sc900. I am awaumitign an exam token in the next few days to attempt my comptia network + exam, ehich I have gained alot of knowledge in the past few months. I had made robust awareness of my injuries as soon as I realised they where not healing as quick as possible which is more than likely the reason they have been so understandingand I cannot fault the team for their assistance. Thankyou robust, I really do feel I have bettered myself whilst studying with you.
5 mai 2025
Avis spontané
Réponse : Robust IT
Dear Matthew,
Thank you sincerely for taking the time to share your experience. Your kind words truly mean a great deal to us.
Our support team was genuinely uplifted when we read your review—it’s incredibly rewarding to see that the hard work and dedication we put into supporting our learners does not go unnoticed. Your determination and perseverance are admirable, and we’re proud to have been a part of your learning journey.
As always, our priority is to ensure every student feels supported, especially when facing unexpected challenges. We only ask that if any learner encounters difficulties, they reach out to us—we are always here and ready to help.
We wish you the very best of luck with your upcoming Network+ exam, and continued success in all your future goals.
Warm regards,
The Robust Team
Customer Service
The service I have received from Robust IT has been outstanding. Darren Bilmen, in particular, has been exceptionally helpful—always available, attentive to my requirements, and skilled at offering tailored solutions. I truly appreciate the personalised support and professionalism provided throughout my experience.
28 avril 2025
Réponse : Robust IT
Dear Guy,
Thank you for your wonderful feedback.
We’re delighted to hear that your experience with Robust IT has been such a positive one. It’s especially rewarding to know that Darren has made a meaningful impact—his commitment to delivering attentive, tailored support is something we’re very proud of.
Your recognition of the personalised service and professionalism we strive for is truly appreciated. Feedback like yours affirms the effort we put in and motivates us to continue delivering the highest standards of support.
Please don’t hesitate to reach out if we can assist you further. We wish you continued success in all your learning and career goals.
Warm regards,
The Robust Team
Very helpful staff
Dealt with Aaron , he was very helpful throughout the whole process, made it very easy for me and helped me understand all the different courses and payment methods, would recommend if you are looking to start your cyber security career !
4 avril 2025
Avis spontané
I found the ad on instagram for the…
I found the ad on instagram for the courses they offer and thought to check it out and I got to speak with Aaron Djemil who was truly amazing and wonderful to speak to. Efficient at giving information, answering questions and kept it friendly and professional, amazing experience and can’t wait to start the course.
4 avril 2025
Avis spontané
I started the course 10th of March
I started the course 10th of March, everything was very well explained, also they offer you different ways of payment.
If you have any doubts, they assist you extremely fast and if you need any meeting they will book to solve the problem the next day, very happy with the process and the service.
10 mars 2025
Avis spontané
Staff are very friendly and helpful in…
Staff are very friendly and helpful in all enquires
1 avril 2025
Avis spontané
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