Rockymountaintrail Avis 

After purchasing (and being charged for) a cold weather dog jacket on Nov 19th 2010, I still have not received the item or a refund by Jan8th 2011. Out of the numerous messages and several emails sent, I was graced with the chance to speak to a person one time, about 2 weeks after the purchase was made. A "glitch" in the computer system did not recognize my order and the item would be sent as soon as possible. I asked for expedited shipping in exchange for my wait, and the manager Janice responded with "I'll see what I can do". Absolutely infuriating I still have not received my $50 refund nor have i received the product. I want this website exposed for the fraud that it is.

I placed an order with them on November 29th for an item was supposed to ship in 1 to 3 business days. I added a cheaper item to the order so that I received free shipping. The second item arrived in a couple of days but not the main one. There was no correspondence nor statement that there was a delay or back order. After calling and emailing and leaving a few messages that no one returned, I finally was able to get someone on the phone who said that the other item was being sent from a different distributor and should be sent out any day. A week passed and nothing... Called and emailed several times - no return correspondence... Finally got through to another person who said he would look into it and call me right back. No return call... Called again the next day - phone rang until it went to voicemail several times. Finally got another live person another day later on the line who promised to call back within the hour. An hour and a half later, I received a call stating that the company that was sending it out hasn't returned her call yet, but that she would follow up the next day. The following day (December 15th), she calls back and says the item is backordered until January and asks if I want to wait or get a refund. I asked for a refund and ended up getting a refund for the item MINUS shipping. I will never order from them again and will make sure others know not to as well.

I will say that the last person I spoke with did a great job with customer service, but overall there are going to be tons of other companies out there who respond in a timely manner and bend over backwards to make sure customers are satisfied when they mess up.

This company has no communication with the customer, whatsoever. They refunded my money, unannounced, a month after I placed my order and had still not received it. I ordered a northface jacket as a christmas gift and now I will have to try to find the specific one I ordered at a store in time for christmas. I will NEVER do business with them again and I would NEVER refer them to anyone. They're absolutely horrible.

I ordered a north face denali jacket for my son for christmas on nov 28 and rec'd an email confirmation of my order. I called on dec 11 to check the status of my order and was told i would receive an email soon regarding delivery. I rec'd such email and then on friday dec 17 i rec'd another email. They had CANCELLED my order. When i attempted to call the machine answered and would not allow me to leave a message.

I ordered a backpack/schoolbag from rocky mountain trail.com. I needed it for some college courses I was taking as I was going sort of bare handed, juggling materials from my car to the class.
Rockymountaintrail.com chooses to offer a lower cost shipping service where it starts at UPS but then goes into the USPS system.
The first shipment apparently had a bad zip code, and when the package was tendered to USPS they returned it to the shipper.
**** (the single customer service rep at rocky mountain) charged me to reship the package. I needed the bag, and ended up signing off on the reshipment. I corresponded with **** to double check the shipping address as well as checked with the USPS to make sure it was correct. **** said the package was addressed as I had asked, and the USPS said the address was fine for shipping.
Lo and behold, the package was fine in the UPS system, but hit USPS and got returned again to the shipper!
The only two things that could be causing it were that either Rocky Mountain failed to address the package as I had asked them to, or USPS screwed up. In either case, Rocky Mountain took NO RESPONSIBILITY. *** challenged that I could have paid for a higher shipment price and probably gotten the package. In essence, they were blaming ME because I assumed that by paying for a delivery service, I would, you know, GET DELIVERY OF MY PACKAGE.
If rocky mountain has issues with their service providers not making delivery accurately, they should try to hold them accountable and not shift blame to the customer that is just trying to get their merchandise. **** and her manager didn’t even volunteer to contact the USPS to figure out the issue with their delivery. I ended up contacting them myself and was able to get someone to look for the package. Still pending to see if they find it or not, but at least they are trying.
Everyone, if government employees can care more and provide better service than rocky mountain, lets face it, it speaks more of their customer service than anythi