Romans - Woodley Avis 

DO NOT USE ROMANS !!!!

I cannot stress this enough - avoid using Romans at all costs. When I moved from
my previous flat into this house, the check-out clerk warned me about Romans and
explained that they have a reputation for doing everything possible to make
deductions from your deposit. Sadly, this is exactly what has happened.

Throughout our tenancy, we raised numerous concerns about the poor maintenance
of the property, including being unable to properly use the garden due to neglect.
When we moved in, the house was already in a poor state, yet the check-in clerk failed
to properly document the condition. Conveniently, the check-out clerk was far more
thorough when it came to identifying issues and potential charges.

We were never given proper access to the inventory report, despite requesting it, and
we provided email evidence clearly showing the condition of the property when we
moved in. Despite this, our concerns and evidence have been ignored.

The entire process has felt completely unfair and designed to work against the tenant.
I have never experienced such a disappointing and frustrating service. The lack of
transparency, the handling of the deposit, and the failure to acknowledge the
evidence provided have been absolutely unacceptable.

Avoid Romans if you value your time, money, and peace of mind.

We modernised our flat after a long tenancy and during that three months Romans checked in with us on a regular basis, providing suitable advice and providing updates regarding the implementation of the new Renters Rights act. They were patient while we completed the work, but prompt and efficient when required. Even before we were ready to put the property on the rental market, Romans began the work to find someone for us. It was only a matter of weeks after we completed the work when the new tenants moved in. Romans organised the inventory check, referencing and contracts. The handover day went smoothly. I felt Romans were always available when we needed them and no enquiry was too much for them. In particular I would like to pass my thanks to Benjamin and Sophia for their professionalism and guidance.

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

Extra charge at end of tenancy without any proofing, half of a normal person salary for cleaning a flat that was left better than check in.

The Letting Manager, Benjamin, has been very professional in helping us resolve the outstanding issues arising from the previous tenancy. He and his teammate, Shivanie have been swift and highly efficient in identifying a new tenant in a very short space of time. We really appreciate their effort and professionalism.

Sophia supported me from viewing to actual move in. Her contribution was quite timely as I was going through a critical time personally and that support immensely helped my family & I.

Kaitlyn Young sorted out a problem regarding an exit inventory for me within 24 hrs. She is easy to contact and pleasant to talk to.

Thank you Kaitlyn
Regards David

Great experience very professional and customer focused, thank you Robbie you made our move stress free!

Sophia is an exceptional real estate agent who goes above and beyond to make your dreams a reality! From day one, her warm hospitality and genuine enthusiasm made us feel like we were her top priority.
What truly sets Sophia apart is her unwavering commitment to ensuring we got everything we wished for. She was incredibly patient with our endless questions, always ready to serve with a smile, and genuinely curious about understanding our vision down to the smallest detail. Her flexibility and openness to our suggestions meant we never felt pressured—just supported.
Sophia’s attentiveness to details is remarkable. She asked all the right questions in the most natural, non-invasive way, which helped her truly grasp what mattered most to us. She was always prompt in her communication and meticulously followed every procedure, giving us complete peace of mind.
But what impressed us most was her ability to think ahead and see the whole picture. She anticipated our needs before we even voiced them and worked tirelessly to ensure every aspect aligned with our wishes. Her professionalism combined with her personal touch made the entire experience not just smooth, but genuinely enjoyable.
If you want an agent who will be fully invested in making your real estate goals happen, Sophia is the one. She doesn’t just find properties—she makes sure you get exactly what you’re looking for!

We recently moved into a new rental property with Romans, and although a few complications came up during the process, Sophia and Ben handled everything brilliantly. They were responsive, reassuring, and quick to resolve any issues that arose.

Their professionalism and friendly approach made a potentially stressful move much smoother. We really appreciate their hard work and wouldn’t hesitate to recommend Romans—especially Sophia and Ben—for anyone looking for a dependable and supportive rental team.

We had a wonderful experience with the letting team in Woodley. Special thanks to Sophia, she was professional, friendly and very helpful. Even when another house we offered on was no longer available, she was straight on it finding us somewhere else the next day. Answered all of our questions promptly with a kind attitude and even called us to see how everything was going once we moved in. People like this make the stressful process of moving 100x better and easier. Thank you Sophia

Good Communication
We had a good experience with Romans Woodley on buying a property
Robbie is our point of contact and he is very helpful

Any estate agent can sell a home. The real test is how they are when things don't go so well.

We put our home on the market, agreed on the price and everything with Romans, and away we went. Daniel and Robbie in the sales team were fantastic, keeping us informed on progress (or in our case lack of it) exery step of the way. When we struggled to get people through the door to look at out home, they suggested (not pushed) an alternative approach and we gave that a go as well.

With Trump, companies demanding people return to work in London, threats of a global recession and the changes in stamp duty, it was not a matter of getting the right offer, but getting any offer at all. After two month we'd had enough.

So we took the decision to pull the house off the market and seek a remortgage and look again at some time a year or two down the road. There was no fuss, or pushing to leave it just a bit longer, from the team, and they understood our reasons and were really supportive of why we came to the decision we did.

It was a shame that nothing came out of the sale, but when the time comes to revisit selling our home, we will put it back with Romans in Woodley in a heartbeat. It was a pleasure working with them and I would recommend anyone thinking of selling their home (or looking to buy one) to have a talk with Daniel and Robbie, you can't go wrong.

I had a good experience with Haydon Canavan in looking for a property in Woodley. Although I didn’t make an offer, Haydon still gave me a good, informative and professional service.
Haydon keep up, I hope we can buy a property through you. Thank you

I had a great experience working with Daniel Guningham at Romans Estate Agents, Woodley Office, during my recent house purchase. He was proactive, reliable, and always quick to respond to any queries. He maintained excellent communication between all parties involved, ensuring a smooth and efficient process. His professionalism and dedication made a real difference, keeping everything on track and reducing unnecessary delays.
Overall, I’m very satisfied with the service provided and would highly recommend Daniel.

It has been an absolute pleasure working with Romans in Woodley.

Filip is very sincere and hard working and makes everything run smoothly and answers everything quickly

We have also been impressed with Olivia too.

Thank you Romans 🙏

Dan and his team in the woodley branch have been nothing short of amazing. The professionalism demonstrated by all has surpassed all expectations. I have been kept in the loop from beginning to end with regular updates and assistance.
Thank you all for everything

The staff, especially Daniel Guningham, are excellent with communication and advice. I wouldn't hesitate to recommend them.

Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.

Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.