Purchased items from this company in November arrived without issue. Purchased new items and returned one item as incorrect size. Chased via email to be told that they have gone out of business and I... Voir plus
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Lisez les avis des autres
Cannot recommend this company. Neither items received nor refund given. Do not trust else real possibility of losing money. Still trading on website despite sending out emails saying they're closing t... Voir plus
Finding a suitable alternative Looked all over for betty millers petites, so had to find a alternative. Found a good replacement with betty millers cheese mini biscuits at a reasonable price and... Voir plus
Ordered a dog harness 17th Jan 2023, never arrived, chased numerous times and finally got a response saying business is closing but we will refund you. Refund showing in PayPal as pending but then c... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Romypets "5 star service 5 star products"
Coordonnées de contact
Unit Workbench 15-16 Neptune Court, CF24 5PJ, Cardiff, Royaume-Uni
- customercare@romypets.com
- www.romypets.com
3,0
Moyen
2 k avis
Aucun historique récent de demande d’avis
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RomyPets- great service
I use RomyPets for my pet related products and always find them excellent. I had a recent issue with a delivery which RomyPets dealt with immediately, how quickly problems are resolved is a measure of a great business.
10 avril 2022
Order arrived incomplete
Order arrived incomplete. The most expensive item - soft kennel for dogs didn't arrive (worth > £200). No info from the company about delivering the item on a later date. It’s very expensive item so it should be taken seriously. Emailed customer service yesterday but no reposne so far, nor are calls answered. Very poor customer approach. I will still try to get in touch to find out about my order or to get my money returned but it makes me feel anxious it’s unnecessary and could have been avoided.
8 avril 2022
Réponse de RomyPets
Hi Basia - apologies for the delay getting back to you we did message late yesterday as we were moving offices yesterday whilst our current one was under renovation so we had a delay picking up emails. We sent out the other items on your order and we do have a note on the description of the maelson crates to allow up to 10 days due to their popularity and demand due to them being the best dog crates on the market. The crate is due to arrive shortly after this weekend.
Kind regards
Bethany
Romypets Customer Care Team
Well priced and good service
Very easy to order goods. Product arrived within an acceptable timeframe. Goods were well packaged and very well priced compared to other sites. First time of using this site but would be happy to use again.
7 avril 2022
RomyPets
I have bought several items from RomyPets and found the Staff to be very helpful when I have contacted them on the phone for advise. The products are of excellent quality and reasonable prices. I have never had to wait long for delivery and the products are well packaged.
7 avril 2022
Great value items and speedy delivery.
6 avril 2022
Late delivery
I ordered some dried dog food on Tuesday, with 2-4 days delivery. I tracked the parcel, and it was said to be "out for delivery" on the Friday. It didn't arrive until Monday, 6 days after ordering. I have no complaints about the dog food, but I was very disappointed with the late delivery.
5 avril 2022
If I Could give these clowns 1 star I…
If I Could give these clowns 1 star I most certainly would have..
I placed an order on 17/3.. they emailed to say the item I had ordered was out of stock .. so I requested a refund.. I heard nothing. I then emailed them again on 28/3 to ask where my refund was, they then replied the item I wanted was now back in stock and would be posted.. they never posted the item and I had to chase them for a refund.
Absolutely shocking customer service, be warned!!
Think twice and twice again before you order from these muppets.
5 avril 2022
Avis spontané
Always good prices great selection of…great orices
Always good prices great selection of products
1 avril 2022
All ways good stock and excellent…
All ways good stock and excellent service and all at a fair price
31 mars 2022
Fantastic prices
Fantastic prices. Always cheaper than high street shops and they always dispatch quickly. I order every month at the moment for puppy treats I struggle to get from my local shops
30 mars 2022
I receive an excellent service from…
I receive an excellent service from Romy Pets from ordering to delivery
29 mars 2022
I still haven't received my order
26 mars 2022
Réponse de RomyPets
Hi Wendy
Many apologies I can see that the item was returned back to us so we have processed a refund for you.
Kind Regards
Bethany
Fish and chips better than buttons.
Dog loves these good size treat arrived on time good value for money.
10 mars 2022
Very satisfied with the service
10 mars 2022
White choc dog treats fish and chips
White choc dog treats fish and chips my dog loves them good service good price
9 mars 2022
I would use this company again
I would use this company again, very good value and arrived promptly.
9 mars 2022
Sent wrong item
8 mars 2022
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