Roveruk Avis 

150
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great communication - I ordered 6m of coco coir and Ryan messaged to check whether I was happy for it to be sent in two pieces rather than as one continuous roll. I was, and the product was great qual... Voir plus

Noté 5 sur 5 étoiles

Helena is very professional and has a very friendly manner. Asks all the right questions. I knew my Kitty would be in safe hands. When l came home from being away Kitty is as happy well fed and glowin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

20" (50CM) (Deep) Wall Manger Coco Liner Smart Garden were difficult to find and at a reasonable price. Came across this company via an online search, was a little hesitant as they were unknown to me.... Voir plus

Noté 5 sur 5 étoiles

Admittedly I was skeptical about using this site and came here to find trusted reviews. Apart from the site appearing outdated I cannot fault roveruk. I was searching for a particular item, I ended up... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie
  2. aussi dans
  3. Magasin d'ameublement et de décoration

Écrit par l'entreprise

If you have an issue that can be resolved, please make contact with Ryan@RoverUK.co.uk before leaving feedback, thank you. About RoverUK: Online garden and home store. Established 2013 RoverUK.co.uk is part of the Climb Hire Limited Group Established 2013 We offer a wide range of products for the home and garden, delivered to your door. Our products include: Kids gardening tools; such as wheelbarrows, gloves, hand tools. Kids garden dens, t-pee's Planters, baskets, troughs and liners. Plant support obelisks, fencing. Grozone structures and replacement covers. Doormats and draught excluders. Basically everything for the garden except soil and plants (try Suttons for those). Thank you - Ryan


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

150 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(150)

81 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Children’s garden tools

ordered some garden tools , wheelbarrow etc for my grandsons 3 birthday. Delivered promptly, well packaged and excellent quality ! Ideal for a child and a big hit on the day . Would highly recommend . Good quality and good
Price !!

22 juillet 2025
Noté 4 sur 5 étoiles

Professional company, but returning an item was an issue for me...

Updated: 18/8/25. My experience of this company was very good, items for sale offered are great value for money, speedy delivery time, good communication and timely customer services.

However, I was initially disappointed with their returns policy, in that they do not offer free returns! I guess that comes from mainly shopping on Amazon, there's an expectation that every company will offer free returns!

Anyway I ordered a pair of garden gloves that when my husband tried on for size, were actually too small for him despite them being extra large! The product label was still attached and the gloves were never physically used, so they are definitely in a re-saleable condition, but Rover's returns policy say, that they will not refund postage!

I decided to not return them on this occasion because the shipping cost would not be worth paying out myself and I'd lose out financially. It is fair enough that Rover won't refund the postage because of course they would lose out too. I understand that this would have been different if the gloves had have been faulty.

As an aside, before writing this review I did email them and received a polite and brief reply, saying how to return, but they didn't mention the returns policy, so before I returned the gloves and I lost out financially I read it and decided to just keep the gloves to gift on to someone else!

Just a suggestion Rover, when a customer asks about returning a non faulty item, it might be a good idea to cut and paste your policy on to your reply email. People tend to need prompting because they may not go looking for the information as I did.

I always try to buy from smaller companies and locally before reverting to Amazon. I bought from Rover because I was confident the gloves would fit my husband's hands, but with hindsight I should have probably gone to Amazon because it's simpler to return to them and as a customer I don't lose out on paying for return postage.

Thank you Ryan for your reply. I have changed my review above whilst reflecting on your response because there were areas that I misunderstood and have come to appreciate from your side. I wish your company well.

30 juillet 2025
Avis spontané
Logo de Roveruk

Réponse de Roveruk

Hi Liz,

Thank you for taking the time to leave feedback.

Postage is charged at cost. It is not an objective to make profit from the costs of delivery and with the increased costs in packaging it often costs more to send an item than the cost of delivery charged.

In summary the returns policy is:
.......
If an item is defective or the wrong one has been sent it is the sellers responsibility to pay for the return of the item.

If the buyer has changed their mind or purchased the wrong item or size of item, it is the buyer that must cover all postage costs.
.........
However, if an exchange is required (and the item is available) for a similar product at the same price. The customer is required to send the item back at their cost but the outgoing cost (from here to you) will be paid for.

I thank you for taking the time to right an articulate review and I do take your points onboard. Without charging all customers more for postage on every item, there's little I can do. As you know there is no such thing as a free return, someone has to pay this.

Many companies that once offered free returns are now no longer offering this. Those that do have to increase their overall delivery charges or increase *vulnerable product costs (*Items which are often returned for refunds).

I sincerely thank you for raising this publicly, the policies are clear on the website but I think it is good that people reading this are aware. Quite simply, if you want an item and you know your not going to return it (unless faulty) then this is the shop for you. If you need to try before you buy, perhaps this is not.

Kind regards,
Ryan
www.RoverUK.co.uk is a website address for Climb Hire Limited

Noté 5 sur 5 étoiles

Fantastic experience

Fantastic experience purchasing from Rover UK. Cheaper prices than elsewhere and super fast delivery. No issues and wouldn't hesitate to shop there again. Thank you

25 juin 2025
Logo de Roveruk

Réponse de Roveruk

Thank you.

Noté 5 sur 5 étoiles

Great

Managed to find products been searching for, good prices and swift delivery.

25 juin 2025
Logo de Roveruk

Réponse de Roveruk

Thank you for the good feedback.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus