Royal Albert Hall Avis 

Attended the Robbie Williams concert on 6/11. Concert was fantastic but the RAH staff were very rude particularly in the bar next to Door 3. Incompetent doesn’t come close! Snarling young woman who took forever, clearly not happy in her job, told us “we don’t have any more wineglasses” so we had to suggest the plastic version which she seemed annoyed about then was sarcastic as we left. She’s let you down RAH. Oh and the Rose wine was Line vinegar !! Staff in the stalls area clearly hating their jobs and trying to bring the mood down thinking they’re police officers telling everyone to stay in their seats …. and generally looking very miserable all night. Again they let the RAH down … good job Robbie was brilliant!

Bought tickets for a show which were "restricted view". We had ZERO view, could not see the artist on the stage, nor could we see the large screen.
Total disappointment. We left before the interval.
Complained to customer services and their answer was "We endeavour to give an accurate representation of the expected view from seats and I’m sorry you feel we did not get it right on this occasion."
We could have sat at home and listened to the radio and saved a shed load of money.

Went to see Hans Zimmer/John Williams concert. Was fantastic.
Security and staff very pleasant. Only downside, not enough loos.
Shame to see others have not had the same great experience on different visits. Hopefully RAH take on these comments to improve the customer experience so nobody is ever disappointed.

So looking forward to my first ever visit..delayed 70th birthday, to see Gladys Knight, almost, £200 for 2 tickets. Gladys came on stage at 9pm, left just after 10!! No explanation. So very disappointed. Cannot afford return visit!!

Where do I start?
I traveled with my sister to see Bryan Adams, she has a deviated voice box meaning she finds speech difficult. They organised for her to be able to bring in a whiteboard and pens just in case she couldn't speak.

While we waited at the venue, the staff were lovely and so polite! We used the cafe and the toilets, which were impeccibly clean, and each time the staff were courteous and friendly.

The only down side is, we were there all day, and the security apologised that they had to check our bags each time we entered the building, then we had to be searched again when we entered the venue for the show, still best to be safe than sorry!

The security were hilarious, they organised a mexican wave and teased and joked with us fans all day
We were in the standing section, and boy was it hot! Mainly because you cannot stand still during a Bryan Adams show, it's just not possible!

Halfway through the show, my sister was taken very ill and asked to leave the auditorium. that's when the venue showed just how stellar they actually are. I was kept updated at all times, the head of security kept nodding at me and mouthing "she's fine, stay there, we got her!" and the medics were there in seconds!
The head of security asked another fan to pass on a message, it was just so loud, to tell me that my sister was being seen by medics, and the fans all stood patting my arms and holding my hands as they could tell I was frantic.

The security then gestured for me to to to him, and the most amazing thing I have ever experienced happened.
My sister and I were walked to a seated area directly overlooking the stage, the medic explained she had suffered a panic attack caused by heat, and the seated area was cooler.
We were treated like royalty and she was told what a brave and amazing woman she was.. by staff! I was literally in tears of gratitude!

What word means more than grateful? What expresses sheer thankfulness more than just thank you? If someone can tell me, I'd love to send it to the R.A.H and thank them properly!

You made one of the most important people in my life feel like a princess! I cannot thank you enough! Bless you all!

Treat their staff like slaves, charge prices that honestly is daylight robbery.

Absolutely disgusting treatment from a security guard. We had been in the queue for 4 hours,he decided to bring the back of the queue to the front. So we ended up in several different queues and no where near where we should of been. He told us at 4pm we were all in the right line for door 1,then decided to sabotage everything. He is brash and rude,even discussing a private rape case with his colleagues in front of the 50 odd people that were in the queue with us in the first instance. Absolutely ruined our experience and I will be contacting the venue regarding this.

After being incredibly messed around by a ticket company (seetickets), I booked through Royal Albert Hall themselves, Paid £6 more per ticket for seats that were far far better than I had booked originally, it was so easy to book and staff have been nothing but helpful and efficient, compared to non existent from seetickets.

Show was excellent however i have received an notification from NHS covid appt now that the day when i attended to show i have been in close contact with someone with Covid!
I do understand we have to learn to live with Covid, however, the show was fully booked, all seats taken and there was no any Covid guidelines in place. We were sitting very close to others all through out the show.
Perhaps Royal Albert hall could look into putting some in place as none of us wants to attend lovely event and then pick up Covid from there.

Incredible customer service Tuesday 15th Feb. Kind silver haired gentleman at box office helped us resolve an issue with our tickets when it became apparent that we had been sold incomplete E-tickets. We provided evidence of purchase and step by step proof of what we had done and the resulting tickets.
He reseated us and we had a great night. I feel in other venues we may have been turned away, wasting our travel accommodation and cost of tickets…. Thank you to the man in the box office for being so very human and offering us a solution, an understanding service and making our trip! Will tell everyone about him and our great night at the RAH seeing circus de soleil. Thank you

Please, you must make sure vaccinated patrons can also show negative tests, as PHE show the vaccinated are also transmitting. How can it be safe for someone who's unvaccinated to be in close proximity to someone who's vaccinated but hasn't had a test?
Having said this, whatever the motivation, I think the idea of random checks on a person's vaccination status is intrusive, and refusing certain people entry is divisive. I'm a RAH customer but now feel uneasy about returning. After all, if the music you curate is so often about breaking down divides, how can you so willingly be putting them up?

Visited on 19/1/22 for the circ du soleil show. Very aggrieved at paying £9:75 for a small glass of wine. I challenged this and was informed the wine list offers bottles up to £100 to reflect the demographics of the clientele. How about reflecting value for money and not blatant profiteering to compensate for covid.

"They" canceled concert due to covid and gave a refund but kept OVER 20% of my ticket price for "fees" ... hilarious, thanks for nothing

My farther was diagnosed with cancer and the RAH refused to offer me a refund or credit to use for future performances.

They threw the terms and conditions of sale at me and told me to offer my tickets to friends !! When I asked them to reconsider after also reminding them I’m a loyal customer who costs the hall multiple times a year…. They simply ignored me !!

They need to learn to have some compassion and customer service. I’m so disappointed

My Father died during Covid, I could not attend the funeral or say goodbye. With the small inheritance he left me I booked a box for my family to attend the Christmas carols at the RAH. I live in the Channel Islands and unfortunately I have had to cancel my trip to London due to Omicron. Everyone I booked with; the hotels, restaurants etc have given me a full, no questions asked refund without even knowing about my Father. The RAH was informed about my reasons for cancelling (Omicron) and where the money came from (my dead Father whom I didn’t even get to say goodbye to) and they refuse to give me a refund still. I would have expected them to show some compassion, but money is obviously all that matters to them.

Stunning venue and amazing acoustics if you get the right seat

Always a pleasure to visit - great venue and staff really helpful

What an amazing place to
visit. Great night with friends.

A friend has just purchased for us two tickets for one of the proms (British film music), and have been charged nearly £40 each, for the very top row, restricted view, and most of all, a printed face value of £9 each. Have always loved this venue, but appalled at this mark up. The tickets ask for public support following the post covid budget shortages, but with this exploitation by their ticket agents they certainly won't get it from myself and friends.

Do not buy online from The Royal Albert Hall shop. They are not set up for online purchasing, if anything goes wrong, good luck getting it sorted out. Still waiting two months later !