RS Car Sales Cheshire Avis 

So unprofessional, dishonest, miss-leading and greedy company. Enquired about a car. Was told I can only view it after paying reservation deposit of £250 as it's in a compound, not cleaned, .... excuses.
The actual deposit required to reserve on their website was only £150.
Kieran also tried to talk me into a finance deal over the phone multiple times without seeing a car saying there are no strings attached, no credit search, etc. Rejected their suggestion.

Followed up a few days later to ask if the car is ready now to come over to inspect/test drive, but again- the usual sales of car not ready, it needs reservation deposit to get it prepared, etc. Although its marketed any of their cars are ready to inspect/buy same day.

Eventually decided to reserve for £250 to be able to test drive it'd a long way from home, but no T&Cs for refund were explained neither on the phone nor sent by email.

Called again to cancel my test drive/inspection a bit later, but of course Kieran would not give my deposit back. I complained to their complains guy- Radish, but it was handled so unprofessionally and loughed at me, quote: ''Are you insane? ''

Avoid this company, they'll sweet talk you in reserving the car, even worst putting a finance application in without seeing a car, but then in case of cancellation or if there is an issue with the car- you'll have a nightmare to deal with.
They only give 3months warranty which is nothing compared to an approved car by a dealership or more reputable reseller.

When someone leaves a negative review- they badmouth a customer saying it's not a genuine review and claims its their family/friends double complaining on the customer's behalf. Anything to discredit a genuine person who had bad experience with them.

They'll not treat you fairly, wont' be upfront about hidden T&Cs so avoid RS Car Sales at all cost.

This must be on of the best and more straightforward cat buying experiences I've ever had. At firstI went with one of my friends to buy a car for him and as soon as I saw how honest and professional they were ( especially Tom) I was keen to get myself a car from them. Previously I've had very bad experiences from other car sale places (including big brand names). Tom was so helpful, made us both me and my friend a great deal and made the process so smooth from start to finish. I'll be definitely be buying more cars from them in the future.I want to also add the quality and state of their cars, they are clean and in serious MINT condition, I was impressed by their show room and there was not a single car there that was not in amazing conition.

Leaving an excellent review about this garage, staff very helpful, understanding and patient. Would 100% recommend buying a car for here as customers service is 10/10. Would definitely be dealing with this garage again for sure. 👍🏼

I recently purchased a Mercedes CLA from RS Car Sales Limited and I couldn’t be happier with both the car and the service I received.

The price was very competitive and the car itself is in excellent condition. From the start, the team were friendly, helpful and professional.

A few weeks after purchase, I unfortunately discovered a significant coolant leak. I contacted them on Friday and they immediately reassured me that it would be covered under the complimentary warranty. My main concern was the distance, but Dale advised me to contact my breakdown provider.

To my surprise, the AA recovered my car to them on Tuesday, and by Wednesday I received a message from Dale, confirming the repair had already been completed and the car was ready for collection.

The whole process cost me £0 and was handled incredibly quickly and efficiently. I’ve honestly never experienced such a smooth and stress-free aftersales service from a dealership.

Highly recommend RS Car Sales — they truly stand by their cars and look after their customers.

A big thank you to Dale and his Team!

Excellent service, easy to deal with very open & honest.
The delivery was smooth and Steve the driver is the nicest guy.

I had a great experience buying my car from RS Car Sales a few months ago. Tom was excellent to deal with, he was professional honest and didn’t put any hard sell pressure on me which I appreciated. Now I’ve been driving for a few months, I can confidently say it’s in good condition and exactly as described. I’m very happy with the car I bought and would definitely recommend Tom and the team to anyone looking for a reliable used car !

Brought a car from these guys yesterday, car was waiting for me on arrival, test drive offered immediately, small issue with the car i noticed on test drive, they took it straight into garage to have a look. Got the car i wanted, picked it up, drove it away, all good.

Incredible service and lovely staff, couldn’t ask for more highly recommend.

best job and nice service. very friendly guys

I had a great experience with this car company. Thomas provided excellent service from start to finish, he was helpful, professional, and made the whole process smooth and stress-free. Really appreciated his support and would definitely recommend!

Had the car that i wanted at the right price spoke the staff super helpful and helped with a good price for my trade in. Sale was easy and fast phoned the Tuesday and picked up on the Wednesday no mither definitely recommend to anyone looking for high end cars brilliant service.

I purchased a Mercedes GLC (WF68 WKU) from RS Car Sales for £15,995, delivered on 5 February 2026.
Within days of delivery, the vehicle showed clear issues, including excessively high tyre pressures that had been set (clearly to hide the puncture) and a rear tyre losing pressure (slow puncture). I reported this in writing on 9 February and received no meaningful response.
I exercised my legal right to reject the vehicle within 30 days under the Consumer Rights Act 2015. RS Car Sales have refused to accept the rejection and have failed to arrange collection or provide a refund.

Despite early notification of faults and clear legal rights, communication has been poor and responses dismissive.

I am now left with a rejected vehicle still on my driveway, 16k down, with the dealer unwilling to resolve the situation properly.

Currently with Consumer Rights and Trading Standards.

Proceed with caution.

Rory will no doubt say i was driving it therefore it was fine. Not how the law works Rory.

EDIT AFTER RESPONSE.

Your response is noted.

For clarity, this was a distance sale. I notified you within 14 days of delivery that I wished to return the vehicle, as is my right under the Consumer Contracts Regulations 2013. This right does not require justification.

Separately, I also raised a fault within 30 days and exercised my short-term right to reject under the Consumer Rights Act 2015.

Your response does not address either legal position and instead includes inappropriate personal remarks, which are not acceptable from a business.

The vehicle has been available for collection since delivery. I will now proceed to enforce my rights through the appropriate legal channels.

Lucy

I really had a 5* service, I dealt with Tom who was very helpful and answered all my questions, when I got there my new car was ready and waiting for me to test drive new tyres and newly serviced. He even checked in to see how I was liking my new car. Thank you for a lovely experience.

Went in RS CAR SALES today to have a sports steering wheel fitted . While there they fitted doing me a service even though I hadn’t booked . Wheel looks fantastic I also had a judder on my car when pulling off but had completely disappeared. Sales team were great , great communication and a great price and will definitely be coming back again many thanks guys 5 stars

Great service, friendly staff, and a good selection of cars. We intended on browsing but came away with a new car on the day. The buying process was really smooth and easy - thanks again!

I would strongly advise anyone to avoid this company like the plague. My car developed serious brake issues and was later confirmed to have a fault that should have been properly investigated much earlier. Instead of taking responsibility, the company dismissed my concerns and handled the situation very poorly.

The attitude I experienced was rude and, at times, came across as sexist. My concerns were not taken seriously and communication was extremely unprofessional.

To make matters worse, the fault became unavoidable just three days after the warranty expired, leaving me with a repair bill of around £2,000 to make the car safe to drive. Considering I raised concerns about the vehicle much earlier, this is unacceptable.

The lack of accountability and customer care has been shocking. I expected far better from a company selling vehicles. In my experience, this has been an extremely stressful and disappointing situation.

I would not recommend this company to anyone.

This proves the type of car company you are with that response 😂

Like I’d trust a company like yours to pick up and fix it…. The voice recordings are all proof of the way I had to deal with you. The independent company what a joke! 20 min test drive, wow fantastic… your just awful, wouldn’t send my worst enemy to deal with you lot!

Phoned in the morning, given an appointment for late morning with great costumer service. On visit, everyone was so friendly, making every effort to make sure we were ok. Main person we dealt with was Dale who was very knowledgeable, great communication and made the experience so satisfying.

Even with various questions I asked (probably over the top from myself) this wasn’t seen as an issue and every question answered putting me as a costumer at so much ease.

I bought a fantastic vehicle at a great price with no pressure from staff who appeared to be customer based and NOT commission driven.

I can’t speak highly enough about the service I received and will look to use them again and recommend them to others.

I only wish I could give more than 5 stars!

Thank you Dale and team for my experience.

Second time using R S Car Sales and with both experiences they were very helpful and made the process seem effortless. I am very happy with the service they provided and so happy with the car! Would definitely recommend.

I bought a car from this garage today and the whole experience was fantastic from start to finish. The process was quick, smooth, and completely hassle-free. The staff were friendly, professional, and made everything easy to understand. I’m really happy with the car and the service I received. Highly recommend to anyone looking for a straightforward and pleasant buying experience. The car is PERFECT!!!