Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Voir plus
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Lisez les avis des autres
I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Voir plus
L'entreprise a répondu
The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Voir plus
I ordered my RSPCA cards as soon as I saw them, having lost out in previous years because they had sold out. They arrived today, in plenty of time for Christmas '26 and I am delighted with them. They... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
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- www.rspca.org.uk
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Check local charities - they don't need cameras to work.
I would give them zero if the system would let me.
An organisation with over 152 million in donations each year, with extra from our taxes and a bit more from our taxes via Gift Aid, and they refused to go check on a 6 different reports about 2 people who eventually got prosecuted by the police for animal abuse and cruelty. Only took 3 rabbits, 6 dogs and god knows how many others to starve to death in the house before they bothered themselves, and only because the paper was present.
Two Old English Game Fowl bantams were abandoned, suffering pesticide poisoning and severe malnutrition, and the response was: "oh, we don't deal with abandoned animals". Even if they are severely at risk, and a possible risk to the public. They told me they always tell people to just ring the police for abandoned animals.
I'm sorting it myself, and making a local welfare charity called Cornforth Animal Welfare Society. Someone has to do something, as the RSPCA will not.
They show up when there's a camera, or if they think there's a rare breed or horse they could easily sell on.
6 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi LUD games
Thank you for leaving your review and sharing your concerns regarding the animals you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to get in touch.
Best wishes
Sarah
I really can’t praise The West Hatch Wildlife Centre enough
I really can’t praise The West Hatch Wildlife Centre enough. They are absolutely worth every penny of the donations they receive, and after my experience last week, I have even more respect and appreciation for the incredible work they do for our local wildlife.
Last week, I called them after coming across a young roe deer that had been hit by a car. He was badly injured, but I genuinely thought he might have a chance of surviving if he could get the help he needed quickly. Within just 20 minutes of my call, three members of staff arrived to help, as I live locally.
From the moment I contacted them, they were kind, caring and reassuring. They handled the situation professionally while also showing genuine compassion for both the deer and for me, as it was an upsetting thing to witness. They carefully transported the deer back to the centre so that he could be assessed and given the best possible chance.
Sadly, despite their efforts, he unfortunately didn’t make it. It was heartbreaking, but I take some comfort in knowing that he was no longer suffering, frightened or lying injured and alone at the roadside. Thanks to the team, he was given care and dignity in his final moments.
Thank you once again to the RSPCA and everyone at West Hatch Wildlife Centre for everything you do for our local wildlife. I know that you cannot save every animal, and I know how incredibly difficult it must be to deal with so many cases while working with limited staff, resources and funding.
Personally, I believe you do everything you possibly can with what you have. The dedication, compassion and commitment of your staff really does make a difference, even when the outcome isn’t always the one we hope for.
Please continue to support this amazing centre if you can. They are there when our wildlife needs help the most, and they deserve every bit of support and recognition they receive.
Thank you to everyone at West Hatch for all that you do. ❤️ 🦌
14 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hello Charlie
Thank you so much for your lovely words about the West Hatch Team, who will really appreciate them.
Every animal matters to us and we’re working hard to reach as many as possible as quickly as we can. It is indeed heart-breaking when we can’t bring about a positive outcome, but thank you for taking the time to seek help for the poor deer so it wasn’t left to suffer by the side of the road.
With very best wishes
Emma
Rspca do not care
I have been reporting neglected dogs left in cages for prolonged periods, dogs have currently spent 4 days caged and the rspca once again moved goalposts to not do anything, do not give these people a penny they are not here for animal protection there here for your money!
19 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Thank you for leaving your review and sharing your concerns regarding the dogs you reported and we truly appreciate you looking out for their welfare. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
With best wishes,
Emma
Im furious these absolute killers…
Im furious these absolute killers dont care about any animal . False advertising we had a pigeon. Which was in danger open wound flies where eating the flesh we called for them and they said they would arrive but they never did and the poor pigeon died Rscpa if your listening to this ... Shut up with your stupid ads doing nothing all the time while your making those stupid ads about we care about Evry single animal why dosent it take you 20 max to arrive they were in the same town as us and they never came the poor pigeon died and im outrageous don't trust these rescue their killers
WE CALLED FOR THE WILDLIFE RESCUE SERVICE BUT THERE MORE LIKE WILDLIFE KILLER SERVICE ABSOLUTE MELTS
17 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Anthony,
We're so sorry you felt let down when you called us about the injured pigeon. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
With best wishes
Sarah
Rude and condescending
Called to ask for some advice about mother and cub foxes that have been living in my garage and appear to have severe mange. Although they ultimately directed me to somewhere I could get help the person I spoke to was extremely rude. They were blunt and made me feel like an idiot for not being able to find the information out for myself. I only contacted the RSPCA after emailing elsewhere and receiving no response but I won’t be contacting them again.
17 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Sarah,
Thank you for leaving your review and sharing your concerns about your phone call to report the foxes with mange.
We truly appreciate the compassion and kindness you showed in seeking help for them and I am pleased to hear that another organisation was able to assist you. We’re deeply sorry your experience calling us didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
We take all service complaints seriously. So that we can look into your call please could you provide further information by filling out this form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your valuable feedback.
Best wishes,
Emma
Well Done Young Lady.
After previous bad experiences with feeling my call wasn't taken seriously or acted upon in the past, I have had a wonderful expierece with a lovely young lady. She has been following up my concern in person for 3 days in a row now. Today also being a Sunday and she is still out here an hour later waiting for the animal. Its now 19:00. I think her ID was Sarah or something. In Telford area. What a human you are. Well Done.
16 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Holly,
Thank you for taking the time to leave your review. I’m sorry to hear that you feel your calls haven’t been taken seriously in the past, every animal matters to us and we work hard to provide guidance even when we may not be able to attend in person.
I am incredibly pleased that our officer has been able to assist you with your recent call to us and we truly appreciate your commitment to animal welfare — your passion is shared by everyone at the RSPCA.
With best wishes
Sarah
I am absolutely FURIOUS.
I am absolutely FURIOUS.
I reported a cat that had clearly been neglected and abandoned by its owners to the RSPCA because I genuinely believed they would step in and help. I raised concerns and asked them to investigate, yet apparently it wasn’t enough for them to take action.
Now that poor cat has been left vulnerable and has been killed and eaten by foxes.
How is this acceptable? I reported the situation because I was trying to get this animal help. I did my part. The RSPCA had the opportunity to investigate and chose not to.
That poor cat deserved better. It deserved someone to care enough to step in before this happened.
Thanks for absolutely nothing, RSPCA. What was the point of reporting the neglect if nobody was going to do anything about it?
I am heartbroken, angry and disgusted that this could have been prevented. That cat should still be alive.
15 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Hayley,
Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the cat. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We would like to investigate how your call to us was handled so please do provide us with further information via our complaints form so our team may assist you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion and commitment you have shown for the cat.
With best wishes
Sarah
Their advert says no animal deserves to…
Their advert says no animal deserves to suffer yet when we reported a injured herring gull and another time, a injured fox, they just didn't want to know. In the gulls case, they said gulls nothing to do with them and thix is from a charity that will help geese and swans that people love.
Their adverts are false so breached ths false advertising laws( eg they will leave animals to die in pain and choose which creatures they rescue on a species to species basis, hiding behind the excuse of cost which the adverts don't state!!).
If this doesn't change then the trading standards executive and advertising standards agency should investigate rspca for deliberate false advertising
15 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Silver,
Thank you for your review. We’re deeply sorry your experience didn’t reflect the care and compassion you expected when you reported your concerns for the gull and the fox.
Every animal matters to us and our animal rescue officers respond to many incidents involving wildlife. We have four dedicated wildlife centres who care for wildlife 365 days a year. Last year alone, we returned 5,989 injured or orphaned wild animals back into the wild after care in our centres and over the last five years our centres have cared for 3,916 gulls.
As a charity with limited resources we’re working hard to ensure we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
With best wishes
Emma
Called & took an injured bird found in…
Called & took an injured bird found in my garden to them. They were very sensitive & let me know it couldn’t be saved.
I can’t fault them at all.
PS I called a local vet/animal rescue centre who had an emergency so couldn’t help.
We have to realise they are a charity & do their best. None of us can know what they’re dealing with or when.
10 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi J Eyre
Thank you very much for your time and efforts in trying to help the injured bird. It’s always sad when an animal can’t be saved.
Thank you also for your review. It’s good to hear your positive feedback about the way the call handler dealt with your concerns and that you appreciate the many challenges faced by us. We really are trying hard, doing our best and care very much..
With best wishes
Sarah
RSPCA are disinterested if an animal is being treated cruelly.
I tried to call the Oxfordshire branch as a dog, on a daily basis, has been put in a garden in this extreme heat. Listening to it cry every day through the summer, crying until its cry becomes quieter is hard to listen to. 1st call was terminated as they ignore crying dogs so I called again. The person answering really wasn’t interested. He was obsessed about the post code. I gave everything, my details and the name of the street and house number, but he just wasn’t bothered. I wonder just how many people have called about that poor animal. Amber heat warning and it’s left in the garden. Crying. For hours. I’m disgusted and disappointed with RSPCA . 32 degrees in the shade in my garden! That poor dog.
12 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Debra,
Thank you for sharing your concerns about the dog you’re worried about. We appreciate how concerning it can be during these high temperatures.
In cases like this, we sometimes face limitations with the current legal framework. Whilst we may not agree with it, It is not currently against the law to keep a dog outside and therefore we can not always take action.
If you would like us to review how your specific call was handled, please use our complaints form at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your compassion for the dog and thank you for taking the time to provide this feedback.
With best wishes,
Emma
RSPCA Should Be Ashamed
RSPCA are a disgrace. It's perfectly acceptable to leave three Parrots in a confined space. Unable to flap their wings. No stimuli. No perch. Depression does not affect birds apparently. They have to be visually sick / unwell. RSPCA you should be ashamed of yourself. It's not an excuse that you are charity and receive no government funding.
9 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Daisy,
Thank you for taking the time to share your concerns about the parrots, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
With best wishes
Emma
We adopted two kittens from West Hatch…
We adopted two kittens from West Hatch and the whole process, advise, support etc has been wonderful. They have gone above and beyond to ensure we and the kittens have everything we need. The advise was extremely helpful and they have been in regular contact since to check of we need anything at all. Its been a lovely experience and every staff member has been super helpful and engaging (especially to our young children)
2 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Emma
Thank you so much for your lovely review and for adopting two RSPCA kittens to give them a loving new home. The West Hatch team will really appreciate your feedback as they work hard to provide adopters with the best experience. Your support is most welcome.
With best wishes
Sarah
Good product and delivery
The items were delivered within the promised time frame. They were well packed and were identical to some I had seen that were more expensive. I am impressed, especially considering all the bad reviews.
6 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hello Su
Thank you so much for leaving your positive review. We're glad to hear you are pleased with the items you ordered.
In reply to negative reviews we try to explain our work because as much as we’d love to help every single animal that’s reported to us, we simply don't have the resources to do so. We always do our best, but as a charity our powers are limited and we can only take action if the law is breached, even if we personally disagree with how an animal is being kept.
With very best wishes
Sarah
stupid useless waste of space company
stupid useless waste of space company that don’t deserve ANY of the donations they receive. won’t help an injured, neglected and abandoned cat after being made aware of the situation. need to reevaluate your choices of being a rescue if you don’t help
4 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Alisha,
Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the cat. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
With best wishes
Sarah
Tried to report a wild seal entangled…
Tried to report a wild seal entangled with a rope around its body. Noone taking calls, noone on their webchat and the Ai is worse than useless. The seal probably died. For ref. This was on The Twizzle leading to Titchmarsh Marina Essex. The RSPCA needs to lose their charity status.
4 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi David,
Thank you for your feedback regarding our telephone systems. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are unclear from your review if you were trying to contact us outside of our opening hours. We receive around a million calls and a quarter of a million online reports of animal welfare concern yearly, but we have less than 330 officers covering England and Wales.
As a charity with limited resources it has been necessary to focus our efforts on the busiest period so that we can help, save and rescue many more animals.
During the hours our call centre is closed, our automated service is designed to direct people to refer to our website for helpful advice or suggesting other organisations that may be able to offer assistance. You can find information about how to help a seal you are worried about here: https://www.rspca.org.uk/adviceandwelfare/wildlife/seals/help
Thank you again for raising your concerns, and for caring about the welfare of the animal involved.
With best wishes,
Emma
Called them for an injured seagull on…
Called them for an injured seagull on my property. Were super polite and nice, but... had no advice to give and not anyone to actually collect or look after the gull. Said they have limited resource and try to tackle abuse and neglect first... appreciate that, but you really are left on your own to tackle a bird you got no clue what to do about...
1 août 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Margarita,
We're so sorry you felt let down with the advice you received when you called us about the injured gull. We understand how distressing it is to see an animal in need. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
You may find it helpful to view our website which explains how to find a local reputable wildlife rehabilitation centre or other services if our officers are unable to attend. You can view our guidance here:
https://www.rspca.org.uk/adviceandwelfare/wildlife/rescuecentre
Thank you for taking the time to share this — it helps us improve.
With best wishes,
Emma
Absolutely disgusting service
Absolutely disgusting service! Apparently animals only get abused from 8am-6pm! How dare they ask for money.,
31 juillet 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hello Catherine
Thanks for your feedback giving us the opportunity to explain.
We receive around a million calls and a quarter of a million online reports of animal welfare concern yearly, but we have less than 330 officers covering England and Wales.
We’ve found the number of reports needing our attention in the night is very small, so to maximise our resources during the day, we made the decision to focus on opening during those hours.
Although some incidents occur at night, they’re very few. So by concentrating our efforts on the busiest period, we can help, save and rescue many more animals.
During the hours our call centre is closed, recorded messages provide helpful advice, e.g. referring people to the RSPCA website for information or suggesting they contact a local vet for assistance.
We’re doing our very best to reach as many animals as we possibly can, as quickly as we can.
With best wishes
Sarah
Dog Tied Up
Reported a dog who was tied up in a playing field in the extreme heat with no water who was obviously very distressed and trying desperately to free itself, I don't know how long the poor dog had been kept like this, the field is occupied by illegal travelers, the call handler I spoke to said as I could not give anymore information they would not do anything about it, I was quite shocked by this response now I can't get the dog off my mind, I thought the RSPCA were there to protect animals
30 juillet 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi SW
Thank you for leaving your review and sharing your concerns regarding the dog. We truly appreciate you looking out for an animal you believed was in distress. We’re so sorry your experience didn’t match the care and compassion you’d expected.
Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. If you could fill out our website’s complaint form we’ll listen to the call recording to check how the call handler dealt with it. You’ll find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this.
Best wishes
Sarah
Appailing
I had an ongoing case with one of my neighbours who hoarded multiple cats and dogs and neglected and abused the animals, 2 cats mysteriously died. Onone occassion two cats were left in the flat without food or water. This is when I contacted RSPCA, they came out, helped me feed the cats through a window crack. And for the week I fed them and gave them water. It was during a heatvwave and bank holiday weekend. They would have died after 2 days without my care. The housing association gained access to the property and was shocked by the damage; the animals were all relieving themselves inside the flat and on the balcony. Even the curtains were soaked with it. The whole flat was carpeted, so you can imagine the smell! When the couple returned 8 days later, i got the call that oh well, the owners are back so we gonna close the case. I was shocked and pushed not to close it and provided more evidence including them kicking the dogs multiple times, a starving cat desperately trying to eat a rotten egg on the balcony. RSPCA came and I received an update again, stating the animals are okay.
To this day, the cats are trying to gain access to my balcony as they're locked on theirs for hours in this heatwave! NO WATER OR FOOD FOR THEM THERE! And my balcony is surrounded with a chew proof net, bird spikes and plastic chicken wire as my cat is FIV+ and can't be in contact with them. Yet, they're still injuring themselves to squeeze through caps, but I managed to fill in all of it so at this point they are just cutting themselves and hurting their paws. How desperate one animal could be? But yeah, the pets are okssy...
They also took in a kitten that's also been locked out often, the other morning the kitten was uncontrollably shaking and crying and her eyes were gunky. I promised myself I am not feeding them anymore and also don't care, but 2-3 weeks ago both dogs were locked on the balcony for hours in the heatwave, on the afternoon. It was over 30C, imagine the stone flooring there? After about an hour or so someone called the police on them, who told them to let the animals inside or make them comfortable.
Today I watched one of the cats desperately crying on the balcony for over 4 hours, so watched my camera back and indeed she was locked outside the whole night. Contacted RSPCA who told me the case was closed and they educated the owners. YOU CANNOT EDUCATE CRUELTY OUT OF PEOPLE!!!!!!!! Also was told if the mess and noise bothering me, contact environmental health department. LIKE IDGAF ABOUT THE MESS OR NOISE, I CARE ABOUT THE ANIMALS SO SHOULD YOU! No more donations to RSPCA!
29 juillet 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi DLite
Thank you for your review. We are truly grateful for the compassion and dedication you have shown to these animals and we are sorry that you felt let down after you called us to report your concerns. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Sarah
RSPCA Shop Experience.
RSPCA Shop.
Rude and offhand volunteer salesperson, with absolutely no people skills!
Can only hope that she loves animals more!
27 juillet 2026
Avis spontané
Réponse de RSPCA (England and Wales)
Hi Mike
I'm so sorry to hear that your experience was a negative one when you went to an RSPCA shop. The shops are run by branches, rather than the national RSPCA which runs this Trustpilot page. If you know which branch runs the shop you visited, please get in touch with it direct (you can find its contact details on this web page: https://www.rspca.org.uk/whatwedo/yourlocal).
Or else if you fill out our service complaints form the team will be able to find the contact details for you: https://www.rspca.org.uk/utilities/contactus/complaints
I can assure you that the RSPCA treats complaints seriously and sees them as an opportunity to learn from mistakes and improve its services.
Best wishes
Emma
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