Although their comminucations are a little patchy at times - and despite me thinking I'd been scammed - our rug did arrive and looks sensational. The process of turning an AI generated image of w... Voir plus
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Lee and his colleagues at Rugcouture were extremely helpful and patient with us during a fairly protracted period of design and colour selection. It is not easy to do this exclusively on line as colo... Voir plus
L'entreprise a répondu
Great selection of designs, the online tools are really helpful in showing what they’ll look like with your chosen colours. Loads of colours to choose from. Samples arrived quickly and were very accur... Voir plus
Our order was processed efficiently and great care taken to ensure that we were going to get what we had in mind. Kept us informed of developments. Completed rug was delivered today and looks great. E... Voir plus
À propos de l'entreprise
À propos de Rug Couture - Exact Rug
Écrit par l'entreprise
Rug Couture was founded in 2008 to transform the way bespoke rugs and carpets are commissioned and made. From our offices in the United Kingdom, Australia and the USA, we offer the finest handmade, master-crafted bespoke rugs, backed by personalised project management, expert quality control and global logistics. As an agile company we are equally at home with one-off commissions, large-scale projects and rapid timescales.
The Exact Rug is our sister brand, run by the same company, team and makers behind every review on this page. It offers pure wool and Art Silk rugs and runners, hand made to order in the exact size and colour you need – at exactrug.com.au (Australia), exactrug.com (USA) and exactrug.co.uk (UK).
Rug Couture - The Exact Rug
5 Berkeley Square
Mayfair
London W1J 5BF
United Kingdom
Tel: 0333 222 6514
Rug Couture - The Exact Rug
Level 26, 44 Market Street
Sydney NSW 2000
Australia
Tel: 02 9089 8735
Rug Couture - The Exact Rug
1330 Avenue of the Americas – Suite 23
New York NY 10019
USA
Tel: (212) 653-9748
Coordonnées de contact
35 Berkeley Square, Mayfair, W1J 5BF, London, Royaume-Uni
- 0333 222 6514
- info@rugcouture.com
- www.rugcouture.com
4,8
Excellent
379 avis
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This company is fantastic-you can chose…
This company is fantastic-you can chose any pattern, size and colour and they will send you free swatches.Fabulous quality but at good prices - a little gem!
25 juillet 2019
Avis spontané
Very good service
Very good service. Straightforward process and good communications throughout. Finished product is excellent. Would use again.
5 juillet 2019
Avis spontané
The rug quality is very good but .......
The rug quality is very good and that's the only reason why l gave it 2 stars,be extremely careful when picking colours. I would definitely advise that you send for the Pom Pom samples when you have decided. l did not realise that you could do that to my detriment, my runner when it arrived was NOT the colours l expected, they were much much lighter and the one colour was no where near what I picked. Because it's tailored to your requirements you can not send it back. One last thing, do not expect the delivery to be in the 4 to 6 week time slot, mine took just over 9 weeks to arrive.
2 juillet 2019
Avis spontané
Réponse de Rug Couture - Exact Rug
Dear Clare, thank you for your feedback and for your very kind words with regards to the quality of the rug you purchased. With regards to the issue with colours, we do offer a complimentary colour POMS samples service to all of our customers, and we do advise that different computer screens may represent colours differently and, therefore, the products’ colours may differ from that shown on your computer screen. Generally, every computer screen will be slightly different from one computer to another so it is important that our customers do take advantage of our free samples service prior to ordering a rug to ensure they get the colours they want. As for the late delivery, the order would have been shipped within the designated time frame. However, as you'd queried the colours when we’d sent you the completed rug images (we send completed rug images to our customers prior to rugs being shipped) that then resulted in the order not being shipped as the rug had to be returned to the factory to be checked. Our team then double checked colours against our master colour palette and confirmed the colours were correct. The rug was then sent on the following shipment which resulted in a delay.
Exceptional service. Great quality
This is the second rug I have ordered and again this company did not disappoint. Great choice of styles that you make your own by picking the ACTUAL colours you like. Exceptional customer service - they held my rug for me as I was away on holiday and then arranged a convenient delivery day for me. Highly recommend this company.
30 juin 2019
Avis spontané
Happy with purchase
They have sent colour samples and they were exactly the same as on rug.
The rug is very well made and very safely packed.
19 juin 2019
Avis spontané
Beautiful rugs and really great customer service
Beautiful rugs and really great customer service. Was kept up to date at all times. Delivery also smooth.
9 juin 2019
Avis spontané
Great Service.
Great Service.. Great product. Was a little wary of the process of choosing colours & design but the whole service proved to be excellent.
4 juin 2019
Avis spontané
Good product, well priced
Good product, reasonably priced. Nice, thick pile. They have lots of nice graphic designs to choose from, too. It took 5 weeks for the rug to be delivered, but this was within the company's guidelines. Only minor complaint is the pink rug I bought was a slightly stronger/cooler tone than I wanted – it's hard to get a good idea of the colour just by looking at your computer screen. Next time I would order the complimentary colour samples first before ordering online.
3 juin 2019
Avis spontané
Total satisfaction
My mother and I went to the shop in notting hill to discuss our designs and look at the various wool depths etc and the two gentlemen we met were exceptionally kind and helpful. They even ordered us a taxi to take us back to our hotel. The rugs we ordered are fabulous and I would recommend to anyone. I will definitely be ordering from them again.
26 mai 2019
Avis spontané
kept informed at every stage
kept informed at every stage , product delivered on time and very pleased with the quality etc
22 mai 2019
Avis spontané
My new rug is fabulous
My new rug is fabulous. All the colour are perfect and match really well with the room. The shape I needed (long oval) was to go specifically with a new curved settee, as rectangle and square rugs just didn’t look right, so the opportunity not only to design it myself using my own colours, but to have the exact size was fantastic. It wasn’t cheap, but the quality is excellent and it looks wonderful.
15 mai 2019
Avis spontané
I was extremely pleased with the design…
I was extremely pleased with the design and true colours that were a great match for existing colours. A great service all round.
11 mai 2019
Avis spontané
Good product and customer service
Rug Couture has an excellent site which enables you to customise the rug you want, great fun chosing the design and colours etc.and seeing how the finished product would look. The company kept in contact with info about how long the rug would take to be made, transported and delivered and were helpful and flexible on the date and time of delivery.
I was really pleased with the finished product.
4 mai 2019
Avis spontané
Excellent product and service
We are delighted with our rug. Samples came quickly, ordering was easy, and we were kept informed throughout the process.
25 avril 2019
Avis spontané
Brilliant service and quality from…
Brilliant service and quality from start to finish. Even delivery was spot on.
18 avril 2019
Avis spontané
Attention to detail
Attention to detail, good communication throughout, great quality and value for money and a really nice company to deal with! Highly recommended.
15 avril 2019
Avis spontané
Absolutely remarkable company
Absolutely remarkable company. End product is gorgeous!
14 avril 2019
Avis spontané
Fabulous rugs fabulous people
Graet company to deal with, the rug was exactly what I wanted because I was abel to pick the colours and design myself and it looks amazing in my hallway. Would definitely use them again.
12 avril 2019
Avis spontané
The whole concept from getting great…
The whole concept from getting great exact samples to selection was faultless and the tracking was perfect delivery was on time.
The quality is 1st class the colours were true to samples.
I am very happy with my rug and will recommend Rug Couture with confidence.
6 avril 2019
Avis spontané
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