Safelincs Avis 

6 715
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Researching a direct replacement for my smoke alarms which I had discovered were 13 years old with a 10 year useful life span (where no electrician was required) led me directly to safelinks who claim... Voir plus

Noté 5 sur 5 étoiles

Excellent product and great service. I order the fire and smoke seals from Safelincs. They arrived the very next day and were of excellent quality. I would use Safelincs again and recommend them... Voir plus

Noté 5 sur 5 étoiles

These guys sell detectors that can replace the original manufacturer ones and for me that was an absolute godsend. From an annoying chirp to a "whoa this thing says it's out of date" to "oh shit, they... Voir plus

Noté 4 sur 5 étoiles

Excellent customer service received from Graham in the customer service team who was friendly, patient and helpful in advising how to remove my alarm which was beeping loudly to advise it was at its... Voir plus

À propos de l'entreprise

  1. Service de protection contre les incendies
  2. aussi dans
  3. Magasin d'équipement de sécurité

Écrit par l'entreprise

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Écrit par l'entreprise

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Coordonnées de contact

Promotion box for Safelincs

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4,7

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(6 715)

226 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Carbon monoxide alarms

I ordered two Carbon monoxide alarms to give to my kids for their travels.
The order arrived on time, well packaged.
The two alarms look good quality, and have a charity story card with them encouraging their greater use to save lives.

26 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Professional and efficient service

Easy to use website with a comprehensive range of specialist fire safety/detection equipment. Straightforward ordering process and no postage/packing charge which is a good benefit. Very efficient processing of order and quick delivery. No complaints whatever and would have no hesitation in recommending this firm

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Replacement smoke alarm

Website and product choice was good. The ordering process was easy and the delivery was very quick.
The easi-swap smoke alarm installation instructions were simple to follow and

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Easy to order and arrived very quickly. Product was as described. Would definitely order from them again.

16 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Easy to order

Easy to order. Fast delivery. Well packaged. Fitting wasn't easy as the electrical connection did not go on anywhere near as easily as shown in your video. Quite a lot of force was needed, so much so that I thought I had purchased incorrect alarm. Perhaps this should be pointed out on video or in instruction leaflet.

20 février 2026
Avis spontané
Noté 3 sur 5 étoiles

Uses EVRI - avoid courier

The Safelinks product and service were good, however they use Evri as a courier who are unreliable and provide an abysmal customer service. My package was delivered to a different address on a different street and the only reason I got it was due to the kindness of the occupant of the address it was erroneously delivered to.

18 février 2026
Avis spontané
Logo de Safelincs

Réponse de Safelincs

Good afternoon,

Thank you for taking the time to leave a review. We take all customer feedback seriously, and like to hear from you.

Safelincs offer a couple of options for delivery, and EVRi are the courier of choice for the standard service, though if you contact us directly we would be more than happy to discuss our alternative courier options for any future orders.

We appreciate that it is frustrating when couriers leave parcels in undisclosed locations, and would highly encourage everyone to leave feedback on their platforms, so this can be monitored by their area managers.

Please don't hesitate to get in touch with us directly if you do wish to place another order, or enquire about any current orders.

Kind regards,
Laura
Customer Care Manager

Noté 5 sur 5 étoiles

Inherited a wired fire alarm system on…

Inherited a wired fire alarm system on house purchase years ago and the back-up batteries have gradually needed replacing. Happened to look at the base plate and discovered that they were now 13 years old and should have been replaced after 10 years. Didn't fancy rewiring the house or having to fit a new type of alarm, then have to repaint the ceiling, but discovered these from Safelincs. A replacement that looks a little different, but fits the base plate and connectors perfectly. Three bought and fitted in about 15 minutes with no drilling or wiring needed. Brilliant!

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Smoke Alarm replacement.....

The smoke alarm needed was easily identified on the website and the alarms were delivered promptly as ordered. A wealth of knowledge and backup information is on the Safelincs website including reminder facilities which gives confidence going forward. A much needed exercise completed far more simply than expected.

8 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Ease of order and good information

Website easy to use and explained compatibility of the smoke detector I wanted to replace an old one. Delivery as stated. Came with backup battery which I wasn’t expecting so even better.

10 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Extremely fast delivery. Best price I could find anywhere.
Used the online chat prior to ordering, this was very helpful and informative,

5 février 2026
Avis spontané
Noté 3 sur 5 étoiles

Watch out for product warranty issues

Quick dispatch of smoke/heat alarms. Noted heat alarm is 3years old since manufacture, smoke alarms were 2025. Although warranty starts from installing the heat alarm, battery isn't covered by the warranty unlike the smoke alarms which are covered for 5 years. Low Rating to reflect product issues.

6 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Great product and fast shipping but…

Great product and fast shipping but they use Evri which delivered it to a random house in my close instead of to mine.

Edit. I bought a CO monitor to replace mine that had expired. The website was helpful and easy to order from, informative which is helpful as I don't know anything about CO monitors I just bought the same brand and type as I had before.

However. My comment about shipping stands. Evri is notorious for poor delivery and companies that continue to use it need to know. I won't need another CO monitor until 2036 so I hope this is resolved by then.

29 janvier 2026
Avis spontané

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