I dealt with Alex King over email, who assisted with selecting the correct product for our needs, i was kept up to speed with everything from start to finish. Very quick at responding. Thanks Alex.
L'entreprise a répondu
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À propos de l'entreprise
Écrit par l'entreprise
Security Safes, Fire Safes, Key Safes & Cabinets, Lockers, Traffic Safety, Convex Mirrors - Buy Online from Safe Options
Coordonnées de contact
St Bonaventure's Business Centre, Friary Road, BS7 8AF, Bristol, Royaume-Uni
- 0117 929 2104
- office@safeoptions.co.uk
- www.safeoptions.co.uk
4,9
Excellent
218 avis
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shockingly bad
Terrible experience from start to finish. In the end had to ask for a refund as they tried to charge me over £500 to lift the safe up one flight of stairs
23 décembre 2014
Avis spontané
Réponse de Safe Options UK
Dear Simon
We apologise that you found our service and price unreasonable. However, I assure you that this charge was quoted from the Burton Safes Installation Company and we did not charge anything to you ourselves.
Due to the extreme weight of this safe (335 kg / 52.5 stone) for health and safety reasons all deliveries via stairs must be investigated to see if they are even possible and if so what would be involved. We therefore carried out a site survey free of charge (normally approx. £100) and the installers discovered that they could not use mechanical equipment to lift the safe up your staircase because the stairs had a dog-leg. The only way they could therefore complete your delivery was to bring 4 men instead of the standard 2 men delivery crew. This is because it would be far too dangerous for 2 men to try and lift and carry a safe of this weight upstairs.
We would not want to risk anyone having a safe of that weight land on top of them, which could potentially be fatal (this has occurred previously). We would also not want to risk any damage to your building that a safe of this weight could cause if it fell down the stairs. And all fully qualified installers will no longer take these risks either as it is far too dangerous.
Once again we apologise that you found this unreasonable but with an item this heavy no risk can be taken and the charge is based on taking measure to avoid just that.
very good experience
Very good service throughout. Good product, good price, good communication
16 décembre 2014
Avis spontané
New accessories
Well displayed website, clear ordering procedure, products delivered quickly.
Job well done!
8 décembre 2014
Avis spontané
Safe options
My product arrived well packaged and on time. I couldn't have asked for a better service.
6 décembre 2014
Avis spontané
Very pleased!
The device I purchased was much better quality than expected and delivery was fast. Very pleased!
6 décembre 2014
Avis spontané
good product reasonable price
Bought a key safe seems a strong good product
3 décembre 2014
Avis spontané
Good service
I telephoned the company for advice on the product I needed. Young man was very helpful and I received the item the following day. Perfect !
3 décembre 2014
Avis spontané
Very good service, always obliging if a little expensive.
Very good service and range of products if a little expensive. I quite often need a safe at very short notice and it is essential that I receive delivery absolutely reliably on the day stated as the clients have always made very complicated arrangements for the installation. Therefore delivery 1 day late is definitely not on in my case, I must be able to rely on the delivery date 100%
1 décembre 2014
Avis spontané
Outstanding Service
When we had a problem and were looking for help we approached Safe Options who sorted it out straight away and sent our goods out immediately. They arrived the following day. Can't expect better than that!
27 novembre 2014
Avis spontané
Slow
Ordered on line, no where did it say that delivery was lengthy
Phoned to ask on eta and told 24th was expected deliver it's not arrived yet
25 novembre 2014
Avis spontané
Réponse de Safe Options UK
Dear Katherine
Thank you for your e-mail. We take all feedback seriously and will try to improve where we have let customers down.
I have investigated your order and the product you ordered can be seen on this link to our website:-
http://www.safeoptions.co.uk/safety-barrier-gate-open-900-900.html
The delivery time is shown on this page in two places, once just below the prices and add to basket button, next to the delivery van image, and again further down the page in the Product Details area.
However, as you did not see this, I apologise and I will feedback to our design team to investigate making this much clearer in future.
I have also looked at e-mail correspondence between yourself and our sales staff. They e-mailed you 2 days following your order (13 November) to advise that the order was scheduled for despatch (not delivery) approximately 25th November and that because these items are made to order this can be subject to unforeseen delays. Again, I apologise if this was misread or you were told something different to this by telephone.
As you have still not received delivery I have chased this for you. The factory have advised that your delivery should take place tomorrow, Thursday 27th November. The transport company is Beacon Roadways.
Once again I apologise that your order was longer for delivery than you would expect and that our service did not meet your expectation.
Easy on-line ordering, good value and very fast service.
Ordered replacement locker keys by submitting quantities and lock codes on-line, received good email communication relating to order placement and progress, keys delivered promptly and they fit - nothing not to like.
Great value and fast, will be using these people again.
25 novembre 2014
Avis spontané
You are in safe hands with Safe Options
I refused delivery of the Phoenix safe I had ordered as it had been damaged in transit. I rang Safe Options to advise them even before the delivery company had reported this. The response was brilliant and within two days the two companies had sorted out another delivery and I had a replacement safe which was perfect.
The measure of a company is how they deal with problems and Safe Options was excellent.
24 novembre 2014
Avis spontané
Good website and product range with very prompt delivery
The product I ordered (a 5-bike rack) was actually slightly cheaper than the same one I had ordered in 2009! I ordered on a Sunday and the rack arrived on the following Tuesday. Many thanks for such a good service.
17 novembre 2014
Avis spontané
Superb Service
I ordered a road safety mirror to help with exiting my drive way as it is very difficult to see.
Unfortunately the mirror was too big as this is a Conservation Area with quite severe restrictions.
The Safe Options Service Dept talked me through various other possible mirrors and arranged for the mirror to be collected.
Overall the service provided was exemplary, Well done indeed, and thank you.
10 novembre 2014
Avis spontané
Excellent service and free next day delivery.))
As above. No complaints, 5 starts. Very happy with the service.
9 novembre 2014
Avis spontané
Excellent service and will be using it again
Good choice of the products I was looking for, and have spotted more that will be looking into on completely different subjects. Will be back
29 octobre 2014
Avis spontané
Réponse de Safe Options UK
Thank you very much for your feedback. We are very pleased to hear that you had good experience with us and found the selection of products helpful. Please do let us know if you require any future assistance or advice.
delivery did not take place as agreed!
I was promised to have the safe delivery by Friday - it was delivered the following Tuesday. This might not sound too bad but the fact that I was basically keeping all Friday free for this as well as it was a birthday present to be installed for the weekend made it really a bad experience.
The fact that I paid £180 for a 10 min installation does not help the overall experience!
28 octobre 2014
Avis spontané
Réponse de Safe Options UK
Dear Peter
I am very sorry to hear that our service let you down on this order. We take customer service very seriously and hate to let people down in any circumstance.
I have looked into your order and this was being despatched by Phoenix Safe directly to you, on our behalf. They did advise us that they would arrange delivery and installation for the Friday, as we advised you, but they let us both down. We should have followed this up with them to ensure it took place, and I apologise that we did not do this. We also apologise that you feel that the installation cost was expensive. However, I would point out that this £180 cost is not just for the fixing of the safe, but the fact that the safe is sent to you with a professional safe fitting company, rather than a normal parcel carrier like DPD whom would just deliver to your door like any parcel. I apologise also that this may not have been made clear in our quotation to you.
We take all feedback on board and thank you for this. We will look to improve our service for the future.
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