James and team were always helpful and informative. The facilities were immaculate. The sign-up and sign-out was an easy process particularly when we had to do everything online as we were based i... Voir plus
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I understand contracts matter, but customer service matters too. I was charged for a full extra month because I gave notice ONE day late. Staff were unhelpful and focused only on the small pri... Voir plus
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40% increase in 2 yrs !!! Disgusting…
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Awful Management! Terrible customer service.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Écrit par l'entreprise
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Coordonnées de contact
Dalmarnock Road | Rutherglen, G73 1AE, Glasgow, Royaume-Uni
- 0141 647 8844
2,9
Moyen
4 avis
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Réponse de Safestore - Glasgow Rutherglen
Hi Pauline, we have received your feedback. The account referenced originally moved in on a promotional 'lowest price guarantee' rate, which was significantly reduced for an introductory period before reverting closer to the standard store rate over time. Price reviews are communicated in advance and form part of our flexible storage agreements. We appreciate that increases can be frustrating, and in many cases our teams are able to discuss alternative options or fixed-rate agreements depending on availability and circumstances. As we have not yet been contacted directly regarding this, we would encourage you to speak with the store team so we can review the account and discuss the options available. Kind regards.
Charged a full month for ONE day late cancel notice
I understand contracts matter, but customer service matters too. I was charged for a full extra month because I gave notice ONE day late. Staff were unhelpful and focused only on the small print rather than common sense or fairness.
Safestore were extremely pleasant when taking my business, but far less so when it came to doing the right thing.
Safestore now has an empty unit they can rent out again, whilst I paid a significant amount for nothing.
Will pay more elsewhere for better service.
Response to Safestore:
Thank you for your response, but I don’t think you’re quite understanding my point. I fully acknowledge and understand the policy and the terms of the contract. What I’m trying to highlight is not a dispute over the rules themselves, but over how rigidly they are applied.
Hiding behind policy and contract language may justify the decision internally, but it doesn’t make it fair or customer-friendly. Perhaps you could include, clearly and upfront when sending invoices, the exact date or number of days by which a customer must give notice to avoid extra charges. Making this information easy to find—on your website or in communications—would help prevent situations like mine.
I’m simply suggesting that your system allow for a small window of flexibility—maybe one to three days—where genuine discrepancies or delays don’t result in a full extra month’s charge. I realise I am just one customer and you are a large company, and little people like me aren’t your priority. But the problem exists because there is far more emphasis on signing up new customers than on helping people end their contracts smoothly. Paragraphs of policy explanations don’t change the fact that, in practice, it’s the small customers who bear the burden.
31 janvier 2026
Avis spontané
Réponse de Safestore - Glasgow Rutherglen
Hi Toopie, thank you for your feedback. We understand that notice periods and final billing can sometimes feel frustrating, however we want customers to feel fully informed throughout their time storing with us. On your account, the notice process and billing cycle were explained at move-in, on recorded calls, and again when notice was requested. When notice was added to your account, it was confirmed that this would carry into the next invoice period, and this was followed up in writing to ensure there was clarity before the next payment became due. When you vacated, the team also confirmed the final invoice position and offered continued use of the space for the remainder of the period already invoiced. Our agreements are designed to be flexible, which allows customers to move out when needed, but does mean notice periods apply in line with the terms agreed at move-in. These processes are in place to ensure fairness and consistency for all customers. This matter has been reviewed with the store team and regional manager, and we are confident the correct process was followed. If you would like to discuss this further, our team is available to help.
Fantastic Storage Facilities
James and team were always helpful and informative. The facilities were immaculate.
The sign-up and sign-out was an easy process particularly when we had to do everything online as we were based in Australia.
We would definitely return in the future.
5 novembre 2025
Avis spontané
Réponse de Safestore - Glasgow Rutherglen
HI Mama Briggs, we're happy to hear that James and the team were helpful and the facilities were immaculate. We're glad the online sign-up and sign-out process was easy for you. We appreciate your feedback and look forward to your return.
Réponse de Safestore - Glasgow Rutherglen
Hi Paul, we have received your feedback which has been passed to the store team who have followed the correct company policy with regards to multiple use of our special offers. Kind regards.
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