Samuel Windsor Avis 

Ordered a pair of size 6 deck shoes, they sent size 5, I returned the shoes requesting an exchange to a size 6, they sent a refund. Now, I've no shoes and left to poy 2 lots of postage....talk about a scam. Also signed for a subscription on the understanding there would be a discount on the purchase, no such discount was applied.

I've bought 7 pairs of shoes from Samuel Windsor... so I clearly think they're good. The value is excellent and the build quality is good. When I had an issue with a sole splitting after a few weeks I sent them an email with photos and they immediately sent me a brand new pair. That's superb customer service.

I have just ordered a second pair of men’s leather mule slippers as they are of such good quality and so comfortable. I had a query which was promptly and very effectively dealt with by Rob from Customer Services. Thank you!

I bought a pair of dress shoes for a wedding. Customer services sent them out very quickly for no extra charge. Very nice shoes am extremely happy with my purchase.

Ordered a pair of whole cut leather shoes,turned up quick very stylish,and comfortable,well made and packaged,for the price can't be beaten in my opinion.

Excellent! Easy to use website, great prices, fantastic delivery!

In this instance, ordered at 13:27, and I received my order next day about 10:45 - that is less than 24 hours! Now that is very hard to beat. Thank you to all at S.W.

Have ordered various pairs of shoes all good quality and then they are posted.

My query and what prevents them getting 5 star is that they go to the Black Hole which is the Royal Mail. It is clear that Royal Mail is a dreadful company and needs to give up. I presume Royal Mail is cheap but certainly not cheerful. Would it be best I ask for my money back and try someone. who does not use the Royal Mail?

The dress shoes looked nice but were too tight. My son who’s a slim boy couldn't fit his feet in them, so I had to return the shoes. Although the company offered a free return label, I ended up losing £5.99 for shipping, leading to a deduction of 2 stars in my rating.

Dissapointed on my delivery cost and return.
£5.99 to deliver and £12.99 to return a pair of £45 shoes that didn't suit me.
Ouch

I'll start with the positives.
The delivery shoes was notably prompt, arriving a day ahead of the anticipated delivery date. Upon initial examination, the shoes appeared aesthetically pleasing. It should be noted that the shoes do to run slightly large, although this sizing issue did not personally affect me.

However, upon closer inspection, I observed several scuff marks. Although initially disheartened, I believed these marks could be remedied as they did not appear to be deeply ingrained. After a gentle rub down with a clean cloth and a buff with a horsehair brush, I observed that the finish that Samuel Windsor had used, which provided the shoes with their shine, began to deteriorate. This resulted in a blotchy, greyish appearance.

Given that I have an upcoming wedding in a few days, I find this situation unsatisfactory and disappointing.

I have now purchased two pairs of loafers from this company and found both the quality and customer service excellent. I would have expected to pay considerably more for the quality and fit and I was also pleased with the fact they sell half sizes.

ABSOLUTELY AMAZING!!!!!!

Customer service was great. I needed my shoes earlier for an interview and after contacting them they changed the shipping to next day which came just in time for the interview free of charge. The shoes are absolutely amazing quality especially for the price and the fact that they are hand made is just an even bigger. Will be buying more from them again. Thanks

Great quality shoes, delivered on time. When I opened the shoe box, I was pleasantly surprised by the deep red colour of the glossy shoes.

I can’t say I’m impressed and wouldn’t order from here again.
I’ll start with the positives, the shoes are very nice and a good quality.
The negatives are they come up to big, I hate online shopping so went to several different shoe shops to make sure I ordered the correct size, I am a size 9.5 however these shoes were bigger a lot bigger, in the shops I went to their size 10 shoes were smaller. Now this wouldn’t be an issue if I didn’t lose the original postage and also the postage for returning them. I’m now £12 down and still no shoes. I have now ordered from London brogues which do free post and free returns.

Had a dinner I had to go to and didn’t have any black shoes. I sorted it out with customer service and they changed the delivery time with no charge and look to get them tomorrow hopefully. I thought ordering on the site was quick and easy.

I purchased a pair of shoes from them, about 3 or 4 weeks in one started to squeak, I thought it was just as it was breaking in but it continued. Having read other reviews I was concerned about trying to get in contact to sort it out.
I emailed them thinking they wouldn't do anything as it was over 6 weeks after i ordered them. But they replied to the email within 10 minutes and agreed they were faulty and send a replacement pair out to me the same day.

Just received my first pair of Samuel Windsor handmade desert boots and have put in an order for a back up pair already. Fantastic fit and beautiful build quality at a very reasonable price. Even includes a spare set of laces which is a nice touch.

I ordered a pair of suede men's shoes online. Its manufacturing process is so perfect, and the delivery speed is also perfect. But there was a little noise when I was walking, so I asked the manufacturer for a return. Unexpectedly, their employee Anna made it clear that she could send to me another pair of shoes without returning it. This service was really touching. I hope to become their loyal customers in the coming days to support and recommend them, and wish the brand more and more success in the future development.

This will be my 3rd pair of Oxblood shoes from SW and I have to say the service has been second to none. I even ordered a pair for international delivery when I loved abroad. There was a slight hiccup but managed to get through to customer service who were more than happy to help me. Great for people with wide or big feet!!

I'm a UK14* and struggle to find well made leather shoes at a reasonable price, where corners haven't been cut on the quality. I purchased a pair of black formal shoes which are amazing for all formal events. I have just purchased the brown deck shoes for summer. I've found a company who focus on quality without breaking the bank.

*If you have large feet, you can't go wrong.