Being on a tight schedule for our son’s 40th birthday staff member Chantelle went above and beyond to ensure his pan set arrived on time. Our son is delighted with the set and has requested additiona... Voir plus
L'entreprise a répondu
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Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... Voir plus
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Huge delay in delivery with no explanation. A series of phone calls to the company never got beyond an answerphone. An email about the problem was never answered. Shockingly bad performance which comp... Voir plus
L'entreprise a répondu
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Samuel Groves
Écrit par l'entreprise
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Coordonnées de contact
194 Waterloo Road, B25 8LD, Birmingham, Royaume-Uni
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4,2
Bien
690 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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You provided a discount for me to…
You provided a discount for me to replace my SG pans with induction pans
16 février 2024
Great pans
Love my new pans although I was concerned with the staining after the first use, however reading all the reviews it’s our hard water causing the problem. The tips to clean them are simple and work every time. So 100% happy.
17 février 2024
Disappointed
Satisfied with their stainless steel. So ordered 2 non sticks. Disappointedly, found both with defect. Takes time to get response from CS to arrange return and refund.
11 février 2024
Réponse de Samuel Groves
Thank you for your message. Apologies that you feel you didn't get the response from customer services. We have already refunded you in full within the 3-5 day working day time frame as promised.
Easy ordering and on receipt an…
Easy ordering and on receipt an excellent product made even better with a made in England badge reducing the carbon footprint. Thank you.
9 février 2024
So happy with my purchase I’m seriously…Nice pans!
So happy with my purchase I’m seriously considering buying a full set. An item at a time. Great quality.
You know when you pick it up……..a feel I’ve never had before with pans. Quality with performance.
27 janvier 2024
I didn't receive the product I thought…
I didn't receive the product I thought I had ordered and when I have tried to contact customer services, my emails get bounced back.
25 janvier 2024
Réponse de Samuel Groves
Hi Jonathon, Thank you for your message. We would be happy to help to resolve this issue for you. I have sent a response via email.
So much better than Hex Clad
My wife succumbed to the aggressive Hex Clad marketing campaign and purchased what turned out to be a very second rate pan set that failed within months. So glad we used our full refund to purchase true quality in a Samuel Groves pan set that have given flawless cooking experiences.
17 janvier 2024
Avis spontané
HexClad Rubbish
My wife succumbed to the aggressive HexClad marketing for what turned out to be a second rate pan set that fail within months of purchase. So glad we used our full refund to purchase a truly excelent and well constructed pan set that out performed HexClad on every level.
17 janvier 2024
Great quality that really improves my baking
As always my baking trays arrived quickly and well packaged. Can you really tell the difference cooking with Samuel groves. Can’t recoil enough. Fantastic company
20 janvier 2024
Easy to use website
Easy to use website. Product selection was easy and the purchasing process was straightforward.
Product arrived promptly and well within the delivery window the order confirmation stated.
2 janvier 2024
Outstanding
Outstanding, hand made engineering excellence. Unbeatable quality and made in England. Extremely quick delivery even though made to order. We love our carbon steel skillet pan and it will be with us for the rest of out lives.
7 janvier 2024
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