David is an exceptional sales man. He found me the perfect car I was looking for, made the transaction incredibly easy given that I am out of the country for days at a time and the handover itself was... Voir plus
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Établissement
Changer d'établissementUnit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU Guildford, GB
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Lisez les avis des autres
We were looked after by Tom Warton (Sales Exec). A lovely and pleasant manner, professional and went above and beyond to ensure our purchase was an amazing experience. A true asset and a rarity in... Voir plus
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Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the orderi... Voir plus
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Kam was absolutely brilliant. Took time and care to show us our options and find us the right car. Excellent customer service and brilliant communication throughout the sale. Maria the finance manage... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
Unit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU, Guildford, Royaume-Uni
4,7
Excellent
266 avis
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A répondu à 89 % de ses avis négatifs
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David - Used Car Sales 5*
David is an exceptional sales man. He found me the perfect car I was looking for, made the transaction incredibly easy given that I am out of the country for days at a time and the handover itself was seamless. David is an asset to the company and I hope to deal with him again in the future. Thank you again.
26 mai 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your fantastic feedback. We’re thrilled to hear about your positive experience with David and how he was able to find the perfect car for you.
It’s especially rewarding to know that he made the entire process smooth and flexible, even with your time out of the country, and ensured a seamless handover. We’ll be sure to pass on your kind words, David will be delighted to hear them.
We truly appreciate your recommendation and look forward to assisting you again in the future.
The helpful team at Mercedes Guildford
The team at Mercedes in Guildford were very helpful. The online side was poor, very poor. Nothing worked. Hence the local team had to work even harder and did very well.
19 mars 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your feedback. We're really pleased to hear that our team in Guildford took great care of you and delivered the level of service we aim for.
We're genuinely sorry, however, that the online experience fell short of expectations. This isn’t the standard we want for our customers, and we appreciate you highlighting it. Your comments will help us improve and ensure a smoother digital experience moving forward.
If there’s anything more we can do to support you, please don’t hesitate to let us know.
Enthusiastic staff
Enthusiastic staff, extremely helpful sales person named Khayam. Couldn't be happier.
2 mars 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Khayam and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
We visited Sandown this weekend and met marvellous Mimi
We visited Sandown this weekend and met Mimi who was fantastic. She spent so long with us and was easily the most informative and helpful Mercedes staff member we have had dealings with. We visited other larger establishments and the service from Mimi was just on another level.
1 février 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Sandown Group.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Used Car Sales
I've just purchased a nearly new E Class Estate from MB Guildford. Great service from everyone I dealt with. Particular shout-out for Geoff Wilson who was really helpful. 10 out of 10 all round. :-)
19 janvier 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Geoff and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Amazing customer service all the way through from my initial phone call
Brilliant customer service from the time of initial telephone enquiry all the way through to driving my brand new car home!
The entire team at Sandown Guildford were incredibly helpful, professional and supportive throughout the entire progress.
24 janvier 2026
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
I purchased a Mercedes A180 hatchback…
I purchased a Mercedes A180 hatchback back car from 'Sandown' Guildford . The agent who dealt with the whole procedure was excellent. He made the whole process of the sale and associated paperwork easy for me and it was done in a very professional and friendly manner. The after sale help with a more advanced vehicle was much appreciated.
11 décembre 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Mercedes GLA
Ashley, the sales person was extreme helpful and personable.
No pressure at all. Very professional in every way.
16 décembre 2025
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ashley at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Never purchased a car and it be so…
Never purchased a car and it be so simple and great customer service everything was very clear with Ashley, he was honest and very helpful.
Definitely recommend Mercedes Guildford will be back to buy another car.
29 septembre 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ashley and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Purchase of new car very efficiently…
Purchase of new car very efficiently handled by MB Guildford. Very satisfied with the service and the quality of the car.
14 août 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Rory and the team at Mercedes-Benz of Guilford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sales Executive Mimi was very helpful
Sales Executive Mimi was very helpful, polite and offered good understanding of customer requirements.
29 juillet 2025
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellent sales service
Always very helpful reception staff. Nice environment in the sales room. Very knowledgeable salesperson. Mimi spent months (due to my delays!) finding me the right car at a good price. Highly recommended.
21 juillet 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
First class service
From the minute I sat down with Mimi I knew I was in good hands. She listened to what I was looking for and answered all my questions, regardless of how basic they were! I was kept updated throughout the process so I knew what to expect and the documents I needed to compete. On pick up day, she took time to walk me through all the functions of my new car. Delighted with my new car and the brilliant experience I had in buying it!
27 juin 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
A big thumbs up to the guys at Sandown…
A big thumbs up to the guys at Sandown Mercedes-Benz for the efficient way they arranged for my new car to be available for me to pick up on time. Miles was very proactive and helpful
12 juin 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
From start to finish Mimi was…
From start to finish Mimi was outstanding! She's kept me updated from ordering the car to me collecting! She's made sure I know all the buttons inside ready for me to drive out feeling confident! Thankyou so much Mimi
5 juin 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
From our initial meeting
From our initial meeting, Mimi made the complex sales process clearer, smoother and quicker. She dealt with your frustrating credit clearance system with great patience and kept me clearly informed throughout the sales process. Thank you Mimi.
1 juin 2025
Réponse de Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Mimi was very helpful.
Mimi was very helpful.
Great experience buying a new AMG
31 mai 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Seamless service from Geoff
Seamless service from Geoff. Old school salesmanship at its finest. From start to finish the level of customer service was exceptional. SO happy with my 250e AMG. Unmatched by any other car in its class. The whole dealership made a fuss of my furry family. Made my heart melt. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
29 mai 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Geoff and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service at Sandown Guildford
Great service at Sandown Guildford, from all the staff.
28 mai 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Fantastic team and experience
Kam was absolutely brilliant. Took time and care to show us our options and find us the right car. Excellent customer service and brilliant communication throughout the sale. Maria the finance manager was very helpful and explained our options and package.
Such a pleasure going to the Guildford branch, cannot recommend them enough! No better place to buy your Merc!
16 mai 2025
Avis spontané
Réponse de Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Kam and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
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