Sandown Group Avis 

Purchase of vehicle made easy through Jack at Epsom

Great customer sales rep, who was Saif from epsom. He made the experience simple

In October 2025 I bought a Mercedes branded battery from Sandown Mercedes Hindhead, to fit to my car as the previous one had lasted ten years. It was supplied unfitted and with a 3 year warranty. I recently returned from 2 weeks holiday to find it flat and condemned by the RAC as unable to take any charge.
week I called Sandown Mercedes Hindhead and spoke with Steve Flack twice about this matter. He declined my warranty claim on three consecutive counts:

- The vehicle had covered too many miles since the mileage was too high since (the mileage being incorrectly recorded on the receipt at time of purchase.)
- On referring him to the car’s full online service history (complete and carried out exactly in line with MB service schedule throughout the life of the car) he said the car had covered too few miles. This was also incorrect. It has had regular and around average use for a car of this age.
- Finally, he informed me I need to present the car at their premises for testing of battery and the vehicle according to Mercedes-Benz policy on warranty claims.

How can I bring the car if the battery is dead without buying a new one? And the battery was not supplied fitted in the first place

I was then told Matt Farley of Sandown Mercedes would call me the next day to discuss this with me. Despite chasing him no call has ever been received.

Do you think BYD or Jaecoo treat their customers like this? (albeit the batteries are a bit bigger!). Why own a Mercedes!

Dreadful Mercedes quality and even worse service from Sandown Mercedes

Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday.

The whole experience was brilliant from start to finish. Oliver is really laid-back, with no pressure selling at all, and made the whole process feel easy and enjoyable. He even made an effort to involve the kids along the way to keep them entertained, which was a lovely touch!

He was super transparent throughout, really knowledgeable and took the time to explain things properly, even going over things again when needed. I actually came away having learnt a thing or two!

Overall, a genuinely great experience and a big thank you to Oliver for making buying a new car so straightforward and enjoyable.

Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service is great. Would recommend Sandown Newbury to anyone.

Excellent customer service, Friendly and Helpful Team - Special thanks to Nick Campbell.

Salesman Tom was brilliant all round the choice off vehicles was excellent they had exactly what we were looking for.

Katie was very professional and knowledgeable all in all a great service

I dealt with Luca at the Guildford Omodo / Jaecoo dealership. Luca is very polite and thorough in his approach and we really appreciate his efforts. The vehicle was well-prepared at collection.

A very professional and helpful buying experience. The vehicle was superbly prepared and instructions on its operation were comprehensive.

The salesman, Nick Blunsden, was courteous, friendly, helpful, knowledgeable, informative, etc, just what you need when buying a car, but we never felt pressurised into our purchase in any way or rushed at all. We felt we were building a mutually beneficial relationship, rather than merely having to interact to deal with all the steps needed to complete the purchase. It was altogether a very pleasant experience. In principle, our first ‘port of call’ for future Mercedes purchases will be Nick. Thanks again.

I was absolutely delighted with my experience at Sandown Kia Salisbury. As an OAP looking to purchase a Kia Sportage - primarily on the very strong recommendation of much younger and very trusted friend - but having not driven an automatic car for some decades, I found that from the outset I could not have been in better hands. Careful to explain all aspects of the vehicle and purchase process clearly and thoroughly professionally and then displaying more than commendable patience in response to my myriad of questions, throughout, I felt extremely well looked after and I am genuinely delighted with the outcome in every respect. So, Sam, huge thanks! And Kia Salisbury most certainly deserve my very strongest recommendation.

I decided this week that as much as I liked my little Picanto, we needed a bigger car with a bigger fuel tank for longer motorway journeys.
I stopped at Sandown Kia to see what was sitting on the forecourt. Oliver Tully saw us and came out to see if we needed any assistance. I explained what I was potentially looking for and he was just so helpful.
He put our criteria into his system and narrowed the search to 2 vehicles which I narrowed to 1 because of milage.
He arranged a test drive the following day and that was that!
I picked my car up from him yesterday and the hanover was totally relaxed and unused. He even helped set up my kia app and Bluetooted my phone in. He was brilliant and as and when we change our other household car, I will be contacting Oliver.

Great people

From the test drive to collection of the vehicle the sales staff were very helpful and knowledgeable about the vehicle it was delivered on time as agreed then spent time explaining the vehicle and helped setting up the systems. Very impressed would recommend

Hi
Both Mathew & Sharon has made my transaction easy and pleasant.
Excellent service

Excellent service from Sandown Mercedes Guildford. The sales person, Andras, was instrumental in putting together a deal for a new car purchase that I was more than happy with. Knowledgeable, helpful and very easy to deal with he made the whole process simple, straightforward and enjoyable.

The most important matter was not having a pushy sales person. They were very patient and gave ample opportunity for me to be satisfied that the car I chose would suit my needs for the dog, golf clubs etc.

Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients. Really went the extra mile.

As for the car itself. I can't fault it at all, extremely low mileage, all serviced and clearly well looked after. Highly recommend buying from Sandown Mercedes :)

Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised.
When decided the car was available within a week which fitted with my timescales, and had a full service etc completed.
The handover was very smooth and Ian dealt with all my queries.
The whole process was friendly but professional and I felt valued as a customer.